Helpful and understanding from start to finish. They got back to me quickly, arranged an appointment right away. I understand everything from start to finish. Every person I've spoken to at NFM for my... See more
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Review summary
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I was unsure of what to expect from my initial meeting but immediately my mediator, David Ross, put me at ease. He was informative, understanding, kind and knew exactly what approach would work best... See more
Company replied
The mediator was very kind, made me feel completely at ease and supported and was totally non judgemental at all times. It totally eased my fears about mediation and I found it very helpful.
Company replied
Thank you so much for all explanation of the process. Everything went so smoothly and l felt so comfortable and helpful with things that l need to get sorted moving forward. Much appreciated.
Company replied
Company details
Written by the company
National Family Mediation was established in 1982 and is the largest provider of family mediation in England and Wales. We are one of the founding members of the Family Mediation Council, the body which regulates the standards of practice in family mediation.
Contact info
1 Barnfield Crescent, EX1 1QT, Exeter, United Kingdom
- 03004000636
- mediation@nfm.org.uk
- nfm.org.uk
4.6
Excellent
68 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
I felt supported and reassured during…
I felt supported and reassured during my MIAM and really appreciate the swift responses regarding the administration of it all.
20 April 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you felt supported and reassured during your MIAM, and that the administrative side felt smooth and responsive. Our aim is to provide a clear and supportive experience from the first point of contact.
Thank you again for sharing your experience.
I must commend this mediation service…
I must commend this mediation service for its efficiency and expertise. I was able to secure an appointment within three days of contacting them. I highly recommend their services as they are not only prompt but also demonstrated a thorough understanding of the situation and applied their intelligence effectively which a lot of mediation services out their lack. I am grateful for their assistance and support so thank you. I highly recommend this company.
15 April 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you so much for your thoughtful feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you found the service prompt and that the meeting felt clear and supportive. Our aim is to provide a professional and responsive service where people can better understand their situation and consider their options.
Thank you again for sharing your experience.
Child access
Been able to speak to someone that could help me Liam jones and my family gain access to my daughter via mediation and hopefully not have to go through the hassle of going through the courts.
18 April 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for taking the time to share your experience — we really appreciate it.
We’re pleased to hear that you felt supported in speaking to someone about your situation. Our aim is to provide a calm and impartial space where people can explore arrangements for their children and better understand the options available to them.
Thank you again for sharing your feedback.
Thank you for your help and guidance
Thank you for your help and guidance
14 April 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
The mediator was very kind
The mediator was very kind, made me feel completely at ease and supported and was totally non judgemental at all times. It totally eased my fears about mediation and I found it very helpful.
14 April 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re so pleased to hear that you felt at ease and supported during your session. Our aim is to provide a calm and non-judgemental space where people can feel comfortable exploring their situation.
Thank you again for sharing your experience.
My friend recommended me
My friend recommended me , and I had a good meeting with the mediator, she was very helpful polite and explained to me very well because my English is not first language and yes I will recommend it .
Thank you
10 April 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you so much for your kind feedback — we really appreciate you taking the time to share this.
We’re pleased to hear that you found the meeting helpful and that everything was explained clearly. It’s especially important to us that people feel comfortable and supported, including when English is not their first language.
Thank you again for sharing your experience.
Meeting was very easy and straight…
Meeting was very easy and straight forward
Easy explanation of process and very helpful
9 April 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you found the meeting straightforward and the process easy to understand. It’s important to us that everything is explained clearly and feels manageable from the outset.
Thank you again for sharing your experience.
Reply from NFM - National Family Mediation
Thank you for your kind feedback — we really appreciate you taking the time to share this.
We’re pleased to hear that you found the person you spoke with helpful. Our aim is to provide a supportive and informative space for everyone who contacts us.
Thank you again for sharing your experience.
Took the stress out of a daunting experience
As a very daunting experience, the representative from NFM was absolutely lovely. Clear and timely explanation of the process, allowed me to explain the situation from my perspective, and absolutely did not rush any decisions or aspects. Gave clear, comprehensive advice on the next steps and how best to proceed, covering all available options.
2 April 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for taking the time to share your experience, we really appreciate it.
We’re so pleased to hear that you felt supported during what can be a daunting time, and that you were able to talk through your situation at your own pace. It’s encouraging to know that the process felt clear and that you were given the information needed to understand your options and possible next steps.
Thank you again for sharing your feedback.
Martin
I found the entire process very user-friendly. Everything was dealt with speedily & efficiently. As I have never been in this situation before I wasn't sure what to expect but everyone I interacted with, including my mediator, was sympathetic and explained the process clearly.
31 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for taking the time to share your experience, we really appreciate it.
We’re so pleased to hear that you found the process clear and easy to navigate, especially when it was all new to you. It’s encouraging to know that you felt supported and that everything was explained in a way that helped you understand what to expect.
Thank you again for sharing your feedback.
Wow no words yous have been turely…
Wow no words yous have been turely amazing start to finish couldn’t have done this with out your help and support
30 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you so much for your kind words, they really mean a lot.
We’re so pleased to hear that you felt supported throughout the process. We recognise how challenging this can be and aim to ensure people feel heard and supported throughout.
It means a lot that you’ve taken the time to share this.
Helpful and understanding from start to…
Helpful and understanding from start to finish. They got back to me quickly, arranged an appointment right away. I understand everything from start to finish. Every person I've spoken to at NFM for my MIAM have been caring, empathetic and very helpful.
30 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you so much for your kind feedback, we really appreciate you taking the time to share this.
It’s lovely to hear that you felt supported throughout and that everything was clear from start to finish. We know how important it is to feel listened to and to have things explained clearly, especially at the beginning of the process.
Thank you again for sharing your experience.
Very professional and understanding
Very professional and understanding. My mediator gave good advise regarding my situation.
26 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your kind words — we really appreciate you taking the time to share this.
It’s encouraging to hear that you felt understood
during your session. We aim to provide a space where people can talk things through and gain clarity around their situation and possible next steps.
Thank you again for sharing your experience.
Very supportive in understanding your needs
Very supportive in understanding the Equality Act make exceptional reasonable adjustment for people with disabilities grate customers severe
12 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you felt supported and that the service was responsive to your needs. We aim to provide an inclusive and respectful environment, including making reasonable adjustments where appropriate, so that everyone can engage with the process as fully as possible.
We appreciate you taking the time to share your experience.
Asha Rani
Asha Rani, made the whole experience easy. Was able to explain the process and how she maybe able to help depending on the other party. Initially I was apprehensive to mediation but I feel better after my MIAM appointment.
24 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that the MIAM helped you feel more at ease and that the process was clearly explained. Our aim is to provide a supportive and informative space where people can better understand their options and how mediation may work in their circumstances.
We appreciate you taking the time to share your experience.
Seamless understanding and very…
Seamless understanding and very imperative, I'm thanking my representative for her being able to shed light on my situation.
24 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found the session clear and that your mediator helped bring greater understanding to your situation. Our aim is to provide a supportive space where people can explore their circumstances and consider their options.
We appreciate you taking the time to share your experience.
Very professional and excellent service…
Very professional and excellent service would 100% recommend brilliant customer service
20 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found the service professional and supportive. Our aim is to provide a clear and respectful space at what can often be a difficult time.
We appreciate you taking the time to share your experience.
Give it a chance
Give it a chance you never know what might happen and be transparent so they can inform you on the right direction to take be open to new ideas and keep a level head.
17 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your feedback.
We appreciate you placing your trust in mediation. Our role is to provide a supportive and impartial space where people can explore their situation and consider their options.
Thank you for taking the time to share your experience.
Clear and Professional MIAM Process
I attended a MIAM with National Family Mediation and found the process clearly explained and professionally handled. It helped me understand my options and the possible next steps.
9 March 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you very much for your feedback.
We’re pleased to hear that you found the MIAM helpful in understanding your options and possible next steps. Our aim is to provide a professional and supportive space at what can often be a difficult time.
We appreciate you taking the time to share your experience.
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