Helpful and understanding from start to finish. They got back to me quickly, arranged an appointment right away. I understand everything from start to finish. Every person I've spoken to at NFM for my... See more
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Review summary
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I was unsure of what to expect from my initial meeting but immediately my mediator, David Ross, put me at ease. He was informative, understanding, kind and knew exactly what approach would work best... See more
Company replied
The mediator was very kind, made me feel completely at ease and supported and was totally non judgemental at all times. It totally eased my fears about mediation and I found it very helpful.
Company replied
Thank you so much for all explanation of the process. Everything went so smoothly and l felt so comfortable and helpful with things that l need to get sorted moving forward. Much appreciated.
Company replied
Company details
Written by the company
National Family Mediation was established in 1982 and is the largest provider of family mediation in England and Wales. We are one of the founding members of the Family Mediation Council, the body which regulates the standards of practice in family mediation.
Contact info
1 Barnfield Crescent, EX1 1QT, Exeter, United Kingdom
- 03004000636
- mediation@nfm.org.uk
- nfm.org.uk
4.6
Excellent
68 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Very well explained and got straight…
Very well explained and got straight back to me .
27 May 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you found the information clear and that the service was responsive. Our aim is to provide timely support and clear information from the outset.
Thank you again for sharing your experience.
Good servive
I've used this service twice, the first having reached out myself and the second the other party. Although the mediation process ended with no resolution and potential court proceedings, I am highly satisfied with the service provided. The staff from start to finish were attentive, friendly and accommodating to my needs and concerns! I definitely felt heard, understood and understand why the decision not to move forward with mediation was made. I would definitely recommend NFM as it can most definitely be beneficial to those with less complex cases. Thank you NFM.
26 May 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for taking the time to share such thoughtful feedback, we really appreciate it.
We’re pleased to hear that you felt listened to, understood and supported throughout your experience with the service. While mediation is not always able to progress or result in an outcome for every family, our aim is to provide a supportive environment where people can explore all available options and make informed decisions about their next steps.
Thank you again for sharing your experience.
Rachel was calm and helped me stay…
Rachel was calm and helped me stay calm. She listened and I felt I could talk safely.
I am hopeful mediation will help with my divorce.
21 May 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you felt calm, listened to and able to speak openly during your meeting. Our aim is to provide a safe and supportive space where people can discuss their situation and explore their options.
Thank you again for sharing your experience, and we wish you all the best as you continue with the process.
Reply from NFM - National Family Mediation
Thank you so much for your kind feedback, we really appreciate you taking the time to share this.
From the very start the service was…
From the very start the service was excellent and very prompt. Everyone was very helpful and understanding, I really can't rate NFM higher!
11 May 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you so much for your kind feedback, we really appreciate you taking the time to share this.
We’re so pleased to hear that you found the service prompt, helpful and supportive from the outset. Our aim is to provide a responsive and understanding experience throughout what can often be a difficult time.
Thank you again for sharing your experience.
So because my ex partner has a history…
So because my ex partner has a history of domestic violence, it has to go through court still and mediation didn't even try to resolve anything. Waste of time.
12 May 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for taking the time to share your feedback.
We’re sorry to hear that you were disappointed with your experience. Safety and suitability are important considerations within mediation, and there are situations where mediation may not be appropriate or able to proceed further.
We appreciate you sharing your perspective and wish you all the best moving forward.
Process could not of been more smooth…
Process could not of been more smooth and fast paced they tried absolutely amazing!!!
12 May 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you found the process smooth and responsive. Our aim is to provide clear and timely support throughout the process, especially during what can often be a stressful time.
Thank you again for sharing your experience.
Thank you so much for all explanation…
Thank you so much for all explanation of the process. Everything went so smoothly and l felt so comfortable and helpful with things that l need to get sorted moving forward.
Much appreciated.
8 May 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that the process was explained clearly and that you felt comfortable and supported throughout the meeting. Our aim is to provide a clear and supportive space where people can better understand their situation and possible next steps.
Thank you again for sharing your experience.
It was a pleasure to have a discussion…
It was a pleasure to have a discussion about family issues.
I recommend it to everybody
7 May 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you found the discussion helpful and felt comfortable talking through the issues raised. Our aim is to provide a respectful and supportive space for family discussions.
Thank you again for sharing your experience.
Very good excellent
6 May 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you had a positive experience with the service.
Thank you again for sharing your experience.
So helpful and friendly highly…
So helpful and friendly highly recommended
6 May 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you found the service helpful and friendly. Our aim is to provide a supportive and approachable experience for everyone using the service.
Thank you again for sharing your experience.
My mediator completely understood my…
My mediator completely understood my situation. He was empathic, kind acted in the best interests of the people involved.
1 May 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you felt listened to and supported during your session. Our aim is to provide a calm, respectful and impartial space where people can explore their situation and consider possible next steps.
Thank you again for sharing your experience.
Reply from NFM - National Family Mediation
Thank you for your feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you found our staff friendly. Our aim is to ensure people feel supported from their first contact with us.
Thank you again for sharing your experience.
The to the pountappointment was was informative and…
The appointment was was informative and to the point . Very professional
30 April 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you found the appointment informative. Our aim is to provide clear information and a supportive experience from the outset.
Thank you again for sharing your experience.
Definitely recommend this company.
So the company was very reassuring, extremely professional and around great experience. The lady listen to well, gave wonderful advice and they put me at ease too. I Highly recommend this service.
29 April 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you found the experience reassuring and professional, and that you felt listened to and at ease during the meeting. Our aim is to provide a supportive space where people can better understand their situation and consider their options.
Thank you again for sharing your experience.
What this did for me
The person I spoke to was approachable and empathetic to my situation. She was realistic also, explained the process. It made me realise one thing only... I have to change my approach if I want to see my children again.
It made me realise that when you are entering mediation, you are really entering in what is probably the first phase of court if it doesn't work out.
So you really got to think mediation is how you would want to appear if you were in court.
No bones about it
Its not about what happened, what you did, what they did, its about how to resolve the situation to prevent you going to court... but in reality, if you are at mediation you are just one step on that road.
28 April 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for taking the time to share such thoughtful feedback.
We’re pleased to hear that you found the conversation approachable, realistic and helpful in reflecting on the process and your situation. Mediation is intended to provide a constructive space where people can better understand their options and focus on possible ways forward.
Thank you again for sharing your experience and perspective.
I recently attended a MIAM session and…
I recently attended a MIAM session and had a really positive experience. The process was explained clearly, and I felt listened to and supported throughout.
The mediator was professional, calm, and exactly what I expected from a neutral service. They took the time to explain what mediation is (and isn’t), which really helped manage expectations.
I would definitely recommend this service to anyone considering mediation. It felt like a safe and structured way to start working through things properly.
28 April 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your thoughtful feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you felt listened to and supported throughout your MIAM, and that the process and purpose of mediation were explained clearly. Our aim is to provide a calm, impartial and structured space where people can better understand their options and what to expect from the process.
Thank you again for sharing your experience.
I sincerely appreciate the support and guidance.
I sincerely appreciate the support and guidance I received from the NFM Mediation team. The process was conducted with professionalism, patience, and respect at every stage. The mediator’s calm and balanced approach helped maintain constructive communication throughout the MIAM meeting.
I would confidently recommend NFM Mediation to anyone seeking reliable and professional mediation services.
24 April 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your thoughtful feedback, we really appreciate you taking the time to share this.
We’re pleased to hear that you found the process professional and respectful, and that the MIAM provided a calm and constructive space for discussion. Our aim is to support people in understanding their situation and exploring their options in a balanced and considered way.
Thank you again for sharing your experience.
I’ve recently started the mediation…
I’ve recently started the mediation process with NFM. Although I didn’t personally choose them, I felt quite reassured after the first meeting. Everything was explained clearly, and the mediator came across as approachable and understanding, which made things feel a bit easier.
I do still have another session to attend, so it’s early days, but so far my experience has been a positive one.
24 April 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for taking the time to share your experience, we really appreciate it.
We’re pleased to hear that your first meeting felt reassuring and that the process was explained clearly. We understand that starting mediation can feel uncertain, so it’s encouraging to know that the session helped things feel a little easier at this stage.
Thank you again for sharing your feedback, and we wish you all the best as you continue with the process.
They made me feel at ease and took me…
They made me feel at ease and took me through step by step
20 April 2026
Unprompted review
Reply from NFM - National Family Mediation
Thank you for your kind feedback, we really appreciate you taking the time to share your experience.
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