Newblue Reviews 

I am deeply disappointed with Newblue.

During the excursion organized by them, we were not allowed to take our own photos because we were told that their professional photographer would take photos for us. At the end of the excursion, we were asked to pay $60 for the photos, even though we were never informed in advance that we would have to pay for them.

On the day of our departure, I messaged Ana at 8:00 AM to ask what time we needed to be ready. I also tried calling her several times throughout the morning. She finally replied at 1:45 PM, telling me that we had to leave at 2:45 PM. I had not received any information about the departure time beforehand. I only got an answer because I repeatedly tried to contact her.

Their excursions are very expensive and are advertised as spectacular experiences, but in reality, you end up paying a lot of money for experiences that, in my opinion, are not worth the price at all.

On the boat, almost everyone asks you for tips for their services, even though you have already paid for the excursion.

The communication is extremely poor. Nobody communicates with you properly in English, so if you don’t speak Spanish, you can easily find yourself without important information.

Overall, I am very disappointed with the service and communication. I would not recommend Newblue.

We just came back from our vacation in Montego Bay, Jamaica and we couldn’t be happier. Everything went very well, we got exactly what we booked for and the hotel room and facilities were always spotlessly clean.

Our agent on site, Shermaine, was extremely helpful, very knowledgeable and always available to give us the best advice. We booked our excursions with her, the information provided was always clear and we really felt looked after with her.

Shermaine is definitely an asset to this company!

Thank you and we will be visiting again, for sure. It’s a beautiful country, full of natural beauty and kind people.

Still waiting an answer from new blue since July…
Ill never book anything with them.

Got changed to a new hotel on arrival to a cheaper all inclusive resort. They initially ignored me when I asked for return on money spent or an equivalent hotel or even services to make up the difference in price. Terrible customer service and will never book with them again. The difference in price for the hotels was over 1000€ for the stay.
Advise everyone to look elsewhere.

First of all, the Chichén Itzá excursion. It was poorly planned with 6 hour trips and only spending about 1 hour in the pyramids in wich 45 minutes were with a guide and we only got to see half of the whole park. Then you dont have enough time to enjoy and have the full experience because if you stay 5 minutes longer than the expected, the bus with leave you behind so the experience felt very incomplete and rushed. I also talked to many people who agree on this.

Second problem, they only care about selling their excursions, after that, any unexpected problem you may have is at your own risk. And don't get fooled by their 15%/20% discounts because, if you want/need to cancel any of your excursions, they won't let you because its part of the discount pack gave you.
(a pack with 2 or 3 excursions and none of them refundable in case of any unforeseen)

So, don't buy tickets until you’re 100% sure you can really make it otherwise you will be left with NO REFUNDS.

Me my brother and my mother were going to the Xplorer and the night before my mother felt very sick, so she messaged our guide 12 hours before the trip saying we were not able to go because she had to go to the hospital, and because we were leaving in two days we didnt have time to reschedule the excursion.
He didnt care of course, because we had already paid and went on saying Its the company's politics.
No empathy, terrible costumer support and a very unpleasent surprise for us.
Don't use this company there are many others who will give you a way better experience.

Our travel organizer was very unprofessional and didn’t want to help with an issue that arise. Today we were supposed to go on a excursion and unfortunately me, my mom and my brother were unable to be there because my mom felt sick during the night and we had to go to the hospital for her to get treatment.

I’m aware that you have an cancel policy but it is impossible to predict when anyone will become sick, specially during eve from the tour.

When my mom tried to cancel the tour he tried to justify the reason why he would not give the money back was because it seems the kind of packages we had gotten would apparently have a 100% cancelation fee.

I have worked at hotels before and I’m very familiar with cancel policies since i also had no-shows sometimes but i ALWAYS warned the guests about it and in our case it was never mentioned until we were trying to get the refund… They said they would give her the money back for her ticket and me and my brother would not because we didn’t show up and preferred to be all together to support her, choosing to help our mother and not go to the tour doesn’t seem like a justification for them to not go…

Very scummy from NEWBLUE. The solution they gave us barely made any diference at the end of the day because we still were unable to either get the money back for the 2 tickets or having the tour made, although they gave us an option of doing it next week, it was a stupid suggestion since we had already told that we would only be able to stay one week, no more no less.
We asked to speak with the supervisor and he STILL REFUSED to give us that right.

If you’re going to book at NEWBLUE BE VERY CAREFUL ABOUT THEIR PRICING AND POLICIES. They will TRY TO DO ANYTHING AT THEIR FAVOR TO NOT GIVE YOU YOUR MONEY BACK, regardless of the situation.

The only time you can claim your money back is IF YOU CANCEL WITHIN 12h (half the money is recovered) OR 24h all the money is recovered but be AWARE THAT THIS HAS A COST TOO. So basically you pay to cancel and get your money back. THESE PEOPLE ONLY CARE ABOUT YOUR VALUE FOR MONEY AND NOT YOU AS A PERSON, only as an asset to this dog-water Travel Organization.

We also had issues with an excursion purchased through the consultant Jorge Rodriguez, who was very kind during the sale but gave no response after we reported the problems we faced.

I share our unpleasant experience on the Chichén Itzá excursion, purchased with the consultant Jorge Rodriguez Ni, which turned out to be deeply unsatisfactory. One of our main concerns was the presence of a 3-year-old child, and when asking the consultant about the feasibility of the excursion, he assured us it would be easy to take her along. However, the excursion was a complete disaster.

Starting with the fact that we were not informed that out of the 14 hours of the excursion, about 9 hours would be spent traveling on a bus. When we visited Valladolid, we thought we would have at least some time to explore the city, but we only had 25 minutes, which only allowed us to grab a coffee and get back on the bus. At the pyramids, it was exactly the same; we had to listen to the guide for about an hour in the sun, even though there were several shaded areas available, explaining what we were doing. In the end, we only had 30 minutes of free time. At the cenote, it was truly shameful, as we were taken to a tiny cenote where we only had about 45 minutes to enjoy the place. Additionally, the buffet was very disappointing.

Basically, we spent a total of about 4 hours visiting the sites and 9 hours traveling. Also, we were told we would be back at the hotel by 8 PM at the latest, but we arrived at 9 PM, which is regrettable, especially considering we have a 3-year-old child. It was all a real waste of time and a lack of consideration and manners. I feel there was no concern on your part for the people, but rather a huge interest in selling the excursion.

They're unreliable, only care about selling, they're not helpful

Worst operator I have traveled with. Terrible service, non-existent transfers on arrival in Palma de Mallorca that do not return to the airport. We almost missed the flight and were taking a taxi to the airport Avoid this operator as much as possible! Worst operator to date.

Upon our arrival at the Riu Republica resort on 7/19, we had a short morning meeting the next day with the Newblue employee Luis about the various excursions and activities. We were a group of 6 and decided to go ahead with the purchase for the trip to Saona Island on Saturday 7/23 and entrance to Coco Bongo on 7/24. According to employee Luis, the tickets should be purchased as soon as possible to ensure availability.

Unfortunately, on Friday I started feeling unwell and it got worse throughout the day until Saturday evening. On Saturday morning, I let Luis know very early that my boyfriend and I would not be able to go on the Saona trip, and asked if we could reschedule for Monday if there was any availability.

However, unfortunately on Sunday my boyfriend also started to feel the same indisposition that also lasted until Monday at the end of the day. On Sunday morning I told Luis that unfortunately we would not be able to go to Coco Bongo (here was also exposed the situation of two other people who also got sick and could not go to Coco Bongo). I also warned that we would not be able to go to the Saona trip on Monday, thus asking for a refund of the total amount of 333€ since we were sick and could not reschedule the activities.

Since Sunday we were waiting for news about the refund, we saw Luis on Monday morning who told us that there should be no problem in the refund and that he was waiting for indications from the office. On Monday night he confirmed that we would receive an email on Tuesday (day of departure from the resort) until 11:30 with the reimbursement indications that until today nothing was received.

Upon on arrival back, I’ve email the company complaints address on Thursday, again, explaining the situation and it’s Saturday now and still no reply to this situation.

So, I’m summary, do not buy tickets right away until you’re sure you can really make it or you will be left with no refund and no support! There are always people around the resort you can buy tickets from, so make sure you can really make it to the activities when purchasing your tickets!

The customer support of newblue is awful and I do not recommend it!