Still on the fence with Neurogum. I've had it for about a week. Chewing a couple of pieces in the afternoon instead of drinking coffee. I'm just chewing it like gum not keeping it between my che... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Coffee always sends me running to the bathroom, but this gum has been amazing! It helps me stay focused at work without any jitters. I’m very sensitive to caffeine, so chewing two pieces a day works p... See more
Company replied
I'm giving 2 star because they actually taste ok but for the rest - energy and focus etc My response to that is - what a load of BS, i'll stick to buying gum at a cheaper price from Coles and... See more
Company replied
Company details
Written by the company
Looking for a clean boost of energy? Neuro’s patented nootropic blend—featuring caffeine, L-theanine, and brain-boosting B vitamins—is scientifically formulated to enhance focus and mental clarity, delivering smooth, crash-free energy with a refreshing kick. With over half a billion pieces sold, we’re on a mission. A mission to focus on the three things most important to us. Innovation, quality ingredients, and giving back. Learn more at www.neurogum.com
Contact info
4675 S Valley View Blvd., 89103, Las Vegas, United States
- (855) 638-7646
- support@neurogum.com
- neurogum.com
3.1
Average
175 reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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Bought a pack og gum 2 weeks ago
Bought a pack og gum 2 weeks ago, they havent even shipped it y’et
9 January 2026
Unprompted review
Reply from Neuro
Hi Victor,
Thanks for sharing this and we’re really sorry to hear that you've been waiting longer than expected. You’re right, this shouldn’t take that long.
We’re checking on your order now to see what happened and will be reaching out to you directly with an update shortly so we can get this resolved.
-Frances
Absolutely love NeuroGum!
Absolutely love NeuroGum!
Its been life changing for me ! I have a medical condition and have to take medication that causes me to feel tired and mentally dull allot of the time. But since January 21 2026, All this has changes ! 😁…
I started Neuro gum at that date, since then, I feel more awake, more energetic (less lethargic), more focused and much more grounded, all this, without the jitters and crash. My quality of life has changed for the better. Neuro gum extra strength totally lives up to the hype. As promised, the effect is smooth and clean — a fantastic product !
And this is why I give neuro gum extra strength a emphatic 5 stars ✨
And 5 stars ✨ to the customer care and services at Neuro. They are very fast to respond, they have the “customers first mentality” which is outstanding !
As for the negative there is only 1 that i experienced. i would say that there current carriers (Passport and UniUni) don’t live up to the same standards, weather it’s for simple notifications, tracking your package, reaching out online or by phone, …
I would strongly recommend that Neuro use UPS, FEDEX OR USPS instead.
Bottom line : If you love your morning cup of joe or your afternoon pick me up or you need more energy at gym.
Give it a try!
I Am certain you will love Neuro Gum even more than just plain coffee.
I Highly recommend !
Thank you very much
24 January 2026
Unprompted review
Reply from Neuro
Hi Steve,
Thank you so much for sharing this. We’re so glad to hear that the Extra Strength Energy & Focus has helped you feel more awake, focused, and clear without the jitters. Hearing that it’s made a real difference in your day is honestly amazing.
We also really appreciate the kind words about our customer support team, that means a lot to us.
And thanks for the honest note about delivery as well. We know how important tracking and communication are, and we appreciate you calling that out.
Thanks again for the recommendation and for taking the time to write this. We’re really glad you’re part of the Neuro community.
-Marseille
Judging from previous comments
Judging from previous comments, I was lucky to receive a sample of Neuro gum from CVS. I had never heard of it, so it sat on my dining room table for days. While working on a project one night I decided to try it.
I'm extremely pleased with the results. The (peppermint) taste was exceptional...I always pick the same taste with other chewing gums.
The consistency or texture was good, not too soft or hard.
The effects of the gum were noticeable. That same night I felt less foggy in thinking & concentration. The next day I still felt my mental clarity. For me I only need 1 c. of coffee a day, so in exchange for coffee I'll reduce the Nuero gum to 1/2 and see if I can get the same effect. Thanks for this product...I just wish the FDA would look at it...if that organization still exists under this administration.
11 January 2026
Unprompted review
Reply from Neuro
Hey Linamee,
Thank you so much for sharing this. It’s always fun to hear how people discover us, especially when it starts with a sample and a bit of curiosity.
We’re really glad the peppermint worked well for you and that you noticed a difference when you needed to focus. Finding the right balance alongside coffee is exactly what many people aim for, so it sounds like you’re dialing in what works best for you.
Thanks again for the thoughtful feedback and for taking the time to write this. We’re happy Neuro Gum could be part of your routine and appreciate you giving it a shot.
-Frances
Very comunicative and very helpful
Very comunicative and very helpful. I was a bit curt in an email and I appreciate their response being nothing but kind and very helpful.
5 January 2026
Unprompted review
Reply from Neuro
Hi there!
Thank you so much for sharing this. We really appreciate your honesty, and we’re glad we could meet you with kindness and support when you reached out.
We know conversations don’t always start on the easiest note, and we’re just happy we could be helpful when it mattered.
If you ever need anything in the future, please don’t hesitate to reach out. We’re always happy to help.
-Marseille
IMPOSSIBLE TO UNSUBSCRIBE
When ordering online be warned that if you subscribe for the discounted price, unsubscribing is IMPOSSIBLE. I have been trying to unsubscribe for weeks now. They won't accept my credentials for logging in; they say they don't have that email address as a customer, yet they emailed me at it to let me know my order was on the way.
If I ever get this settled I would never do business with them online again.
31 December 2025
Unprompted review
Reply from Neuro
Hi there,
Thank you for taking the time to share this, and we’re sorry you had trouble managing your subscription.
Being able to manage a subscription online is something we believe should be available to everyone. If something isn’t working as expected, we’d like to take a closer look and understand what went wrong so we can do something about it.
To help us do that, could you please share your full name and the email address used when placing the order? You can reply directly to the information request we sent here on Trustpilot, or send those details to us at support@neurogum.com.
We’re here to help and want to make sure you’re able to manage your account smoothly. Our goal is to provide as seamless an experience as possible, and we appreciate the opportunity to look into this for you.
-Frances
For how much the product costs
For how much the product costs, the taste is horrible and instantly bitter. I can't even try the product properly because of the poor taste :/.
Dissapointed...
22 December 2025
Unprompted review
Reply from Neuro
Hi there!
Thank you for taking the time to share your experience and we’re sorry to hear that the taste wasn’t what you expected.
Taste can definitely be a personal thing, and while many customers enjoy it, we know it won’t be a match for everyone. We’d really like the chance to help make this right for you. If you’re open to it, please reach out to us directly at support@neurogum.com (or reply to the info request we sent) with your order details so we can look into the best next step for you.
We appreciate you giving us a try and sharing your honest feedback, it truly means a lot to us.
-Marseille
If you order it online
If you order it online, there's huge logistical and delivery issues. They run into fulfillment issues. Customer service was an email script AI. It's business day 18 and still nothing has arrived. This seems to be a huge issue the more you research. I spoke to customer support multiple times about a simple small parcel that should have arrived by now. They gave the runaround but tried to get me to be quiet by giving a $3.61 refund on a $79 order(pretty pathetic CS). I'm still tracking my shipment through multiple 3pl's they have given me. Apparently, it moves roughly 100-150 miles a day max. Only feedback I've gotten since original messages from customer Support was thanks for giving us a try. not sure how they screwed up logistically so bad but bottom line is they dont care.
17 December 2025
Unprompted review
Reply from Neuro
Hello Chris,
We’re really sorry for how this has played out, and we appreciate you being so clear about your experience. Waiting this long for a small order especially after reaching out multiple times, is not okay, and we understand why this left you feeling dismissed.
You’re right to expect better communication and follow-through than what you received. A partial refund like the one mentioned clearly didn’t address the situation in a meaningful way, and we’re sorry it came across that way. That’s not how we want anyone to feel after contacting us.
What we’d really like to do now is take a closer look at what specifically went wrong with your shipment and make this right in a way that actually feels fair, whether that’s a proper resolution on the order itself or a clearer explanation of what happened and next steps.
If you’re open to it, please reply to the information request we sent here via Trustpilot or reach out to us directly at support@neurogum.com with your order number or the email used at checkout so we can take a closer look and follow up with you directly. We do want to help get this resolved.
Thank you for taking the time to share this. We know it’s been a disappointing experience, and we appreciate the chance to address it properly.
-Frances
Honestly I was very skeptical about…
Honestly I was very skeptical about this gum. I ordered it took a bit to get to Canada but thats OK. I took a gum at 3:56pm. 8 MINS later I feel the energy. It felt like a weight was taken off my shoulders. I can't stop yapping to my fiance she thinks im on drugs lmfao.
This gum hands down does what it says it does. No im not a bot nor paid to say this. Give this gum a try!!!!
15 December 2025
Unprompted review
Reply from Neuro
Hey Mike!
Thank you so much for taking the time to share this. We’re honestly smiling while reading it. We totally get the skepticism, so hearing that you actually felt it kick in that quickly means a lot to us.
We also really appreciate your patience with the delivery to Canada. International orders can take a bit longer than usual due to additional processing and transit time, so we’re grateful you stuck it out and we’re so glad it ended up being worth the wait.
Thanks again for giving it a shot and for such a genuine, fun review. We’re so happy it worked for you, and we hope it keeps helping you power through your days (and conversations 😄).
- Frances
Fake advertisement + doesn't work!
The product doesn't work for me (at all), but because I tried it to find out that (just one box from 10-ish) -> I can't return it = LOL. Riddicolous! Their "trial period" is entirely fake. The return policy states you can only return the product if it hasn't been opened. But how do I know if I have to return it (or not) if I don't open and try it? This is false advertising and simply ridiculous. Extremely disappointed with the service and the misleading trial!
23 November 2025
Unprompted review
Reply from Neuro
Hi Stef,
We’re really sorry to hear about your experience, and we appreciate you taking the time to share this. We understand why this felt misleading and disappointing, especially when you were trying the product in good faith to see if it worked for you.
We want to clarify that we do offer a money-back guarantee, even if the product has been opened and tried. If something didn’t work for you, our goal is always to help make that right, not leave you feeling stuck or misled.
That said, we can’t locate your order from this review alone, and we’d genuinely like the chance to look into what happened and see how we can help. If you’re open to it, please reply to the information request we sent via Trustpilot or reach out to us directly at support@neurogum.com with your order number or the email used at checkout so we can take a closer look.
We’re sorry this experience fell short, and we hope we can still turn things around for you.
-Marseille
Incorrect order and won't refund us
Sent us the wrong product and refuse to refund us or send us the correct product that we ordered. Terrible customer service
3 December 2025
Unprompted review
Reply from Neuro
Hi Madeleine,
Thank you for sharing this with us. We’re really sorry to hear about your experience. If you weren’t assisted properly or didn’t get the help you needed, that’s not how things should have gone, and we truly apologize if that’s what happened. We’d really like the chance to look into this and make it right for you.
We tried searching for your order but couldn’t locate anything under the information provided. We’ve requested more details through Trustpilot, and if you can also email us at support@neurogum.com with your order number or the email used at checkout, we’ll take care of this as soon as we have it.
Once we’re able to find your order, we’ll sort out what happened and make sure you get the correct product or a proper refund. We’re here to help and want to turn this around for you.
-Frances
The gum gives me a lot of energy at the…
The gum gives me a lot of energy at the gym
30 October 2025
Unprompted review
Reply from Neuro
Hey Kale!
We’re so glad the Energy & Focus gum gives you that extra boost during your workouts, that’s exactly what it’s made for.
Thanks for sharing your experience, and we appreciate you being part of the Neuro community!
-Frances
Never Got Anything From These Crooks
I placed an order almost two months ago and have gotten nothing. When I've tried to contact them via email the only thing I got was an automated response saying it will be shipped. That was several weeks ago. I wish I had read reviews before I placed this stupid impulse buy. Don't give your money to these crooks.
5 September 2025
Unprompted review
Reply from Neuro
Hi Gary,
We’re truly sorry to hear about your experience. We completely understand how disappointing it must feel to still be waiting after all this time, and we want to make sure this gets sorted out for you.
We’ve sent a request here for your order details so we can locate your order and see exactly what happened. You can also email us directly at support@neurogum.com with your order number or the email address used at checkout, whichever is easier for you.
While shipping issues can sometimes occur, please know that our team is always here to help and make things right. As soon as we have your details, we’ll look into this immediately and ensure you’re properly taken care of.
-Frances
I'm giving 2 star because they actually…
I'm giving 2 star because they actually taste ok but for the rest - energy and focus etc
My response to that is - what a load of BS, i'll stick to buying gum at a cheaper price from Coles and drink a coffee or take a walk if I need a boost.
A note to Neuro - seriously STOP taking peoples money for a product that doesn't work and give us a refund.
Great marketing though - 5 stars for that!
22 October 2025
Unprompted review
Reply from Neuro
Hi there,
We really appreciate you giving our product a try and taking the time to share your feedback. We're sorry to hear it didn’t meet your expectations. Everyone’s experience can differ depending on things like tolerance and timing, but we truly value your perspective.
We’ve requested your order details here on Trustpilot so we can look into this further, but you’re also welcome to reach out to us directly at support@neurogum.com. We’d be happy to help make things right.
Thank you again for sharing your thoughts.
-Frances
Waste of money
Waste of money - did nothing for me at all. I even tried to eat 6 at once to see if anything happened...nothing.
13 October 2025
Unprompted review
Reply from Neuro
Hi Luke,
We’re really sorry to hear that you didn’t feel any effects, and we totally understand how disappointing that must be. Everyone’s body chemistry reacts a bit differently to our ingredients, so results can vary from person to person.
We’d love to look into this further and make things right for you. Could you please share your order number or the email used at checkout so we can take a closer look? Feel free to reply to our message here or send us an email at support@neurogum.com.
We look forward to hearing from you!
-Frances
The product is okay
The product is okay, but the delivery takes way too long to arrive.
9 October 2025
Unprompted review
Reply from Neuro
Hey Patti,
Thanks so much for sharing your feedback!
We’re happy to hear you liked the product, and we totally understand how eager you were to get your order and we want that for you too. We’ve recently introduced a Priority Shipping option that delivers in just 2–4 business days, and it’s now available at checkout. Just keep an eye out for it if you’d like faster delivery next time.
We really appreciate your patience and support!
- Frances
Fast response
Fast response, And very helpful this person need a raise. Keep it up!
2 September 2025
Unprompted review
Reply from Neuro
Hey Jaime,
Thanks so much for sharing this! We’re really glad you got quick and helpful support. We’ll definitely let them know. You just made their day!
-Frances
I haven’t even received my product yet
I haven’t even received my product yet, but I feel compelled to leave feedback about the courier you chose for delivery to Sydney, Australia.
Your choice of PFL – Parcel Freight Logistics is shocking. With 1,681 Google reviews averaging just 1.2 stars, it’s clear why.
My package was meant for a commercial retail address (number 18–20, three shops in the block). The driver went to the wrong shop, asked for me, then took the package back, snapped a random door photo, and left—without checking the other two shops, including ours. She literally passed our entrance to reach the wrong shop.
I was standing in my shop when the delivery was falsely marked as “completed.”
This is blatant laziness and incompetence. Like countless other reviews, there was a fake contact number, no working email, and no attempt to call or text. Pathetic service.
I’m extremely disappointed that a major company like Neuro would use such an unreliable courier instead of Australia Post or another reputable provider. Customers deserve far better.
28 August 2025
Unprompted review
Reply from Neuro
Hi Eric,
Thank you for calling this out and we’re really sorry for the delivery experience with PFL. We’re sharing your feedback with our shipping team so we can address this with the courier.
We also want to make sure you receive your order without any more hassle. Please send your order number and delivery address through the information request we sent via Trustpilot, or email us at support@neurogum.com. Once we have those details, we’ll get this sorted quickly.
We look forward to your message!
-Frances
Reply from Neuro
Hi Daniel,
Thanks so much for sharing your feedback! We’re really glad to hear you’re happy with the product!
We noticed you left us 3 stars so we just wanted to check in to see if there’s anything we can do to make your experience even better. If there’s anything you need, please don’t hesitate to reach out to us directly at support@neurogum.com, we’d love to help.
-Frances
Day 5 and personally I feel a lot more…
Day 5 and personally I feel a lot more focused. Be mindful this review is coming from a person with a hyperactive energy so sometimes I feel like I'm overstimulated. This has allowed me to feel more focused and calm at the same time. I will continue to use this product to witness lifelong results.
25 August 2025
Unprompted review
Reply from Neuro
Hey Vanessa!
Thanks so much for sharing your experience! It’s great to hear that after just 5 days you’re already feeling more focused while still calm, that’s exactly what we love to see. Totally get what you mean about having lots of energy, and we’re really glad this has been helping you find that balance.
We can’t wait for you to keep enjoying the benefits as you stick with it!
-Frances
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