NESCAFÉ Reviews 335

TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Looking at 38 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the product, citing issues with its quality, taste, and consistency. Customers frequently mention that the coffee now tastes watery, bland, or has an unpleasant aftertaste, with some describing it as "undrinkable" or like "dishwater." There's a strong sentiment that the product's quality has declined significantly, with some even experiencing stomach problems or a "minty chemical taste." Reviewers are also unhappy with the pricing and value for money, noting that the quantity of sachets in boxes has been reduced from 8 or 10 to 7, and jar sizes have decreased, all while prices remain the same or have increased. This "shrinkflation" is seen as poor value and has led to concerns that the company prioritizes profit over customer satisfaction. Conversely, a small portion of people felt that the coffee itself is very good.

What people talk about most

Product

People report ambiguous experiences with product. Many consumers express disappointment with recent changes... See more

Quality

Customers had negative experiences with quality. Many reviewers expressed disappointment, stating that the... See more

Price

Reviewers highlight negative aspects of price, consistently expressing dissatisfaction with what they... See more

Value for money

Reviewers express disappointment with the value for money. Many consumers report that coffee sachets have... See more

Reviews shaping this summary

Rated 1 out of 5 stars

After weeks of unavailability of Cappuccino sachets at ALL supermarkets, was finally back on shelves at Tesco today. And lo & behold, the boxes now repackaged to contain 7 sachets instead of 8 at th... See more

Rated 1 out of 5 stars

I agree with previous complainant David Furrber ...Nescafe removed their boxed special coffees which held 8 sachets & replaced them with boxes holding 7 sachets, same price tho & no explanation !!! If... See more

Rated 1 out of 5 stars

I hope Nescafé get to experience the negativity towards their current daylight robbery. Everyone has picked up on the 8 to 7 disappearing act. But did you also know they've shaved off nearly 1... See more

Rated 1 out of 5 stars

I've been drinking nescafe original for afew yrs now and its good. However the shop was out so I usualy get the classic refill when that happens and noticed it said NOW EVEN SMOOTHER! So I was hoping... See more


Company details

  1. Coffee Store
  2. Coffee Roasters
  3. Coffee Shop
  4. Coffee Wholesaler

Information provided by various external sources

Brazilian coffee meets Swiss science. That’s how NESCAFÉ was born. It all started in 1930, when the Brazilian government asked the NESTLÉ company to create "coffee cubes". The Brazilians' goal was to use their large coffee surplus. Eight years of re...


Contact info

1.4

Bad

TrustScore 1.5 out of 5

335 reviews

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Rated 1 out of 5 stars

Can’t believe how awful the new Nescafé…

Can’t believe how awful the new Nescafé Cappucino unsweetened sachets are now. Not only reduced to 7 in a box but don’t get a thick foam like they used to and the taste is horrible. Why mess with a perfectly good recipe as now I won’t be buying them ever again. Please change back to the original or no one will be buying these vile so called Cappucinos again

5 August 2025
Unprompted review
Rated 1 out of 5 stars

Nescafé Cappuccino boxes just got Shrinkier

I hope Nescafé get to experience the negativity towards their current daylight robbery.

Everyone has picked up on the 8 to 7 disappearing act. But did you also know they've shaved off nearly 10% of the quantity in each sachet, that's why it's watery and tastes like a cup of dishwater.

How to trash your own previously good quality product and replace it with an impoverished drinking experience! Well done, Nescafé, great move (not!)

Cynical and clearly caring more about profit than customer satisfaction. Time to stop wasting money!

27 July 2025
Unprompted review
Rated 1 out of 5 stars

What happened to nescafe cappuccinos

Been buying 3 x boxes of unsweetened cappuccinos for as long as I can remember. They have been out of stock every where. Suddenly back in but not the chino I know, will not be buying anymore as no longer got that quality about it. It now just very watery. Absolutely disgusting will look for a new drink sadly.

25 July 2025
Unprompted review
Rated 3 out of 5 stars

Well I do gotta say

Well I do gotta say, the coffee is very good itself, but recently we haven't been getting. Chocolate shakers in with the large boxes, you can't have a nescafe cappuccino without the chocolate shakers, very disappointed

23 July 2025
Unprompted review
Rated 1 out of 5 stars

Ripped off again

So once again a shortage of Nescafé sachets followed by shrinkflation. More likely a clear out of old packaging. Another company taking its customers for mugs, and one less mug of coffee!

20 July 2025
Unprompted review
Rated 2 out of 5 stars

the amount of servings have now reduced…

the amount of servings have now reduced to 7 and have also gone up in price they where 3.99 euro for 8 servings now they are 4.25 euro for 7 servings can someone please explain why this is happening I think it is time to find a differnt cappacino

8 July 2025
Unprompted review
Rated 2 out of 5 stars

Well I've been buying the nescaf toffee…

Well I've been buying the nescaf toffee nut and caramel sachets you used to get eight in a box now I noticed their scamming you near only putting seven in a box apparently they deliberately held the distribution until the shops ran out of nescaf with 8 in a box then introduced seven in a box so people wouldn't notice I find it absolutely discussing and despicable what you are doing you are making vast amounts of profit and you just have to grab a little bit more well I used to get through about 10 boxes a week now I don't buy any

14 July 2025
Unprompted review
Rated 1 out of 5 stars

Drunk Nescafe original for over 30years, never again, they’ve changed it

Coffee pods for my machine we’re becoming more expensive so I started drinking nescafe cappucino sachets for a while and now finding that more expensive (less sachets in box) i decided to buy a jar of my go to coffee. Have drunk nescafe original for years.
BUT never again. What have they done to it, ugh! It now tastes like the really cheap brands. I’ve only had two cups from opening the jar, the second cup was because i couldn’t believe the first and i always have coffee first thing , needed my coffee..
I’m sorry nescafe you truly messed it up, you’ve probably changed to a much cheaper recipe and we pay the same price for a jar.
Not buying this again. So sad.

4 July 2025
Unprompted review
Rated 1 out of 5 stars

Nescafe Gold Blend

Nescafe Gold Blend is not my normal coffee of choice (I prefer L'or) but this was on offer so decided to give it a go as I remember it being a good coffee. What have they done to it? Bitter and weak tasting with a horrible scum at the bottom. What a disappointment, why do they have to muck about with tried and tested brand? Its in the bin as I cant serve this crap to my guests.

4 July 2025
Unprompted review
Rated 1 out of 5 stars

New IMPROVED Nescafe is so different

New IMPROVED Nescafe is so different. It is no longer strong and has a bitter taste to it. Its like drinking Ricoffy now. Not sure how can the quality drop because of the change in packaging? Now must i throw my money down the Drain? as it is horrible

24 June 2025
Unprompted review
Rated 1 out of 5 stars

I agree with previous complainant David…

I agree with previous complainant David Furrber ...Nescafe removed their boxed special coffees which held 8 sachets & replaced them with boxes holding 7 sachets, same price tho & no explanation !!! If u remember, these used to be sold as boxes containing 10 sachets... what a rip off !!! time to move on to a competitor product ....

25 June 2025
Unprompted review
Rated 1 out of 5 stars

Reduced Pack, Same Price

After weeks of unavailability of Cappuccino sachets at ALL supermarkets, was finally back on shelves at Tesco today. And lo & behold, the boxes now repackaged to contain 7 sachets instead of 8 at the same price !!
Shock Horror, a manufacturer downsizing their product but not their price. Guess they just assume customers won’t notice an effective price rise of 12.5%, and probably don’t care either !!

13 June 2025
Unprompted review
Rated 1 out of 5 stars

I purchased Nescafe Gold Smooth earlier…

I purchased Nescafe Gold Smooth earlier this month (May/25) to try it.
It looks and tastes like a really cheap coffee in a packet (powdered. Not even granulated) with at least 3 times the price! Rip off!!
That was my first and definitely my last purchase of this horrible product.

2 May 2025
Unprompted review

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