National Plastics Reviews 

2,095
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 510 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the excellent delivery service, noting quick arrivals and helpful drivers assisting with items. The high quality of products like shower and wall panels is frequently commended for being beautiful, solid, and accurately described. Easy online ordering, good communication, and helpful staff also receive positive feedback. However, some customers noted products arriving damaged or not matching advertised specifications. Others mentioned delivery delays, lack of communication, or items sent to incorrect addresses.

What people talk about most

Delivery service

People report positive experiences with delivery service, often praising fast delivery times, with many... See more

Product

Consumers find product to be positive, with many reviewers praising the quality and competitive pricing of... See more

Order

Customers consistently note positive experiences with order, praising the ease of the ordering process and... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the great quality of panels and... See more

Service

Reviewers mention positive feedback about service, with many customers expressing delight and satisfaction... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The advice and guidance given by Andy and Jody have made our bathroom build a Delight. I would have no hesitation in returning to them for further projects. Friendly and knowledgeable and both really... See more

Company replied

Rated 5 out of 5 stars

What a great company. I ordered from the Abercarn branch but Cardiff were also very helpful). Phone answered by a super friendly and efficient person - ( whatca joy not to have a horrible automate... See more

Company replied

Rated 5 out of 5 stars

Was trying to buy shower panels. Was given the runaround from everyone online and instore until I found National Plastics. Called their head office in Tamworth and spoke to a very friendly and very h... See more

Company replied

Rated 5 out of 5 stars

Have used this company before and was very happy with the wall panels. We have since moved and we are renovating our bathroom. So I had no hesitation in using this company again. Wall panels are bea... See more

Company replied


Company details

  1. Building Materials Supplier
  2. Bathroom Supply Store
  3. Door Shop
  4. Home Improvement Store
  5. PVC Windows Supplier
  6. Roofing Supply Store

About National Plastics

Written by the company

Established in 1988, National Plastics are specialist suppliers of building plastics and much more! We have 29 branches around the UK and an online distribution network covering the whole country. We pride ourselves on offering superior quality plastic building products, at very competitive prices and with a service that is second to none.

Our expert team is able to supply a huge range of quality plastic building products including fascia boards and soffits, trims and architraves, bathroom wall panels, kitchen wall panels and external cladding, guttering, drainage systems, polycarbonate sheets and canopies, windows, composite doors, conservatories, EPDM rubber roofing, composite decking, roof lanterns and much more!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.5

All reviews

(2,095)

467 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The advice and guidance given by Andy…

The advice and guidance given by Andy and Jody have made our bathroom build a Delight. I would have no hesitation in returning to them for further projects. Friendly and knowledgeable and both really smiley and funny too thank you chaps.

6 August 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

I am glad they looked after you. We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 1 out of 5 stars

Incorrect item and late delivery

The rosewood board I received was not as advertised. The board was not smooth faced but had the ridges! I ordered 175mm wide and I received 300mm wide? The local branch was waiting for the brown sealant to arrive which is why it was delayed but i wasnt told until i asked. I agreed white is ok to get the delivery which arrived wrong as above. All in all it was rubbish.

30 July 2026
National Plastics logo

Reply from National Plastics

Good morning,

I am sorry you had the wrong part. If I or the driver had had known, we would have arranged to get the correct part out to you.

I can see you had ordered on the Friday evening but this would not have been transferred till Monday. Orders do usually take around a week to arrive and we do not work weekend. But I am sorry.

Best regards
Customer Services

Rated 5 out of 5 stars

Excellent service

Excellent service. Received the delivery earlier than I was expecting it. The delivery people brought my items in to the property with care. Very happy customer

28 July 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Fast

Fast, well packaged, great service.

29 July 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 3 out of 5 stars

I think you need more staff training as…

I think you need more staff training as I was given misleading information on more than one occasion
Delivery process is dire more miss information and unreliable service with no communication at all.

20 July 2026
National Plastics logo

Reply from National Plastics

Good morning,

I am so sorry you have had issues. I will look into this further.

I trust your panels did arrive safely and your project looks good.

Regards
Customer Services

Rated 5 out of 5 stars

Delivery received within 48 hours

Delivery received within 48 hours. Website very helpful for my needs. Easy to order

29 July 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Excellent looking guttering and…

Excellent looking guttering and fittings and delivered on time

28 July 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Everything

16 July 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 1 out of 5 stars

problem with the corner sections

problem with the corner sections , distorted and no response from Nation Plastics when I requested replacments.

23 July 2026
National Plastics logo

Reply from National Plastics

Good morning,

I am sorry. I can see that my Colleague emailed on Friday at 15:14 asking for more information regarding how they were stored.

I can not see a reply has come in but will happily help with this as soon as I hear back from you.

Best regards
Customer Services

Rated 5 out of 5 stars

Efficient!

15 July 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Easy and prompt

The order process was easy and delivery arrived within a few days
Has gone onto the wall nicely

16 July 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Pleased with wall panels.

Pleased with wall panels.

14 July 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Good products

Good products, I ordered 3 shower panels which were a great price. They were easy to order and delivery was fast.
Many thanks .

22 July 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Excellent service

Excellent service

15 July 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Great price products and quality

Great price products, cheapest I found online! Fast delivery!

14 July 2026
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

Excellent service from Nathan and Ryan…

Excellent service from Nathan and Ryan at Ilkeston.
Fast delivery and ordering was simplicity.
Would highly recommend.
Alan

13 July 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

Rated 5 out of 5 stars

WESTON branch-really good affordable…

WESTON branch-really good affordable products. Excellent communication and delivery time, including a pre call when 1 hour away. Nice and friendly drivers. Very happy with this service, thank you.

22 July 2026
Unprompted review
National Plastics logo

Reply from National Plastics

Thank you for your review.

We hope you are pleased with the product and that you are happy with the service provided. We look forward to your custom in the future.

Kind Regards
Customer Service

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