Probably the worst Customer Service…
Probably the worst Customer Service I've experienced. When you call them, you have an automatic message asking to send an email because it'll be faster. I've got answered in the next day with a question from their representative and then, after 3 emails and 2 months from my side answering their inquiries, I've never received an answer.
Just think that you can't open your garage door anymore and they won't provide you support to fix the issue.
Reply from Nassau Door Belgium N.V.
Dear Mr. Marlet
With regret I read your message, as this is absolutely not the service our customers deserve, nor what we stand for. Therefore, on behalf of L-door Nassau, I would like to sincerely apologize.
In case we may still solve your problem, please feel free to contact me personally and I will make sure that you will be serviced this time. Either way, I would like to be notified of who you have been in contact with so that we can check this internally.
I look forward to receiving your feedback via email to communication@ldoornassau.be.
Kind regards,
The L-door Nassau team