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Fahlo Reviews 9,325

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TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 4,342 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting the bracelets as cute, comfortable, and well-made, making them excellent gifts for animal lovers. The app is frequently lauded for its engaging user experience, allowing people to track animals, learn facts, and feel connected to conservation efforts. Many people appreciate the excellent customer service, noting quick responses and helpful resolutions to issues. However, some customers also noted dissatisfaction when tracked animals stopped sending signals, requiring the purchase of a new bracelet rather than a replacement. A few other people also felt that the app's frequent promotional pop-ups detracted from the user experience, and some reported issues with receiving duplicate animals or missing tracking cards in their orders.

What people talk about most

Product

Users describe positive interactions with product, highlighting the bracelets' appeal and the unique... See more

Application

Reviewers highlight positive aspects of the app, with many expressing love for its functionality and the... See more

User experience

Reviewers mention positive feedback about user experience, finding the app and overall experience fun,... See more

Order

Clients share ambiguous opinions on order, with many expressing satisfaction with the quick delivery and... See more

Customer service

Customers consistently note ambiguous experiences with customer service, with many praising the team for... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Absolutely love my animals, though I am sad that they don’t just give you a new animal to track when one looses signal. I lost my polar bear and dolphin and it says I have to buy a new bracelet. I did... See more

Rated 5 out of 5 stars

It took me a bit to actually get the bracelet because I ordered during the winter and the weather was really bad, but I’m SO in love with it! I got Ning the Snow leopard! Convinced my partner to get o... See more

Rated 5 out of 5 stars

I ordered the bracelet for a present (in the UK) and was worried it wouldn't arrive on time, it came 2 days later and I love it, I can't wait to hear all about the Turtles journey!

Rated 5 out of 5 stars

Great customer service, beautiful bracelet. The bracelets were a gift and the recipient loves them and is enjoying tracking her dolphin 🐬, whale 🐳 and shark 🦈. I would recommend to anyone, any age... See more

Company details

Written by the company

Save our Wildlife with every order! For any customers with questions, the fastest way to reach us is on Facebook or Instagram. Please send us a message there, or email us directly at support@myfahlo.com, and we would love to help. Also, please make sure you ordered from us, there are a lot of scam copy companies out there. We are the only company with a verifiable partnership with the Sea Turtle Conservancy, verifiable directly on their partner list: https://conserveturtles.org/partners/ We appreciate everyone's support for our mission :)

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

9K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Unique

Unique idea. I really like it, and they seem to really try to give you your money's worth. The app is nice, plenty of options. I feel like I spent the money well.

30 May 2026
Unprompted review
Rated 5 out of 5 stars

10/10

So much fun to track animals plus I know the money I spend on a new bracelet helps the animal I’m tracking I hope this company continues doing what they do!

2 June 2026
Unprompted review
Rated 3 out of 5 stars

Where is he now…

It’s fun to see if the satellite has picked up movement of your Animal. I enjoy knowing a little bit about Per the Dolphin . It would be nice if it included more info about when he was tagged and where. What makes the ap not enjoyable are all the pop ups and sales tactics honestly may not use for long if that’s going to happen every single time.

1 June 2026
Unprompted review
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Reply from Fahlo

Hi Kathryn,

Thank you so much for your thoughtful feedback! We’re so happy to hear you’ve enjoyed following Per’s journey and learning more about him along the way.

We’re sorry to hear the pop-ups and promotions have taken away from your experience, though. We’d love the opportunity to learn more about your concerns and help however we can. Please feel free to reach out to us at cx@myfahlo.com!

- Bailey

Rated 5 out of 5 stars

Great

The app is great with info about animals and awesome in every way. I love the anything you buy, the money goes to saving animal. I definitely recommend!

1 June 2026
Unprompted review
Rated 5 out of 5 stars

Great product and wonderful support!

First of all the bracelets are very cool. Then the fact that you are supporting wildlife with your purchase is wonderful. I recently got a new phone and somehow afterwards I was unable to see my elephant. Ryan in customer service was great helping me to resolve the problem. Now I’m going to order more bracelets.

1 June 2026
Unprompted review
Rated 3 out of 5 stars

I lost my turtle

I lost my turtle. Or rather it lost its location finder.

22 May 2026
Unprompted review
Fahlo logo

Reply from Fahlo

Hi Stefanie,

We’re sorry to hear about your experience, and we understand how disappointing that can be. We’d love the opportunity to look into this further and help however we can.

Please reach out to us at cx@myfahlo.com so our team can take a closer look at your turtle’s tracking and assist you directly!

- Bailey

Rated 5 out of 5 stars

Eco friendly and entertaining

I love the app, always super fun and entertaining to keep up with your animal friends! It’s super conservation friendly and I feel proud to spend money. The app sometimes allows you to get free animals which is so kind. Love it!

1 June 2026
Unprompted review

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