Mindbody Reviews 1,761

We signed up with Mindbody on a 1-year contract for one reason only: their sales rep told us their platform would generate new clients for our medical spa through their native app / consumer network.

We were very clear before signing that we did not need Mindbody for scheduling, payments, or back-end software features. Our sole interest was new client acquisition. We even raised concerns that medspas did not appear to get meaningful bookings through the platform, and asked for concrete data before agreeing to move forward. Their rep responded with written claims about average new-client bookings in Canada and Toronto-area medspa activity, which is what convinced us to sign.

It has now been 6 months and we have received 0 new customers through the channel we were told would drive bookings.

To make matters worse, the onboarding process was disorganized and delayed, and we had to chase their team for updates. When we later raised concerns that the platform had produced no results, getting meaningful responses became difficult.

If you are considering Mindbody primarily for client acquisition through their marketplace / app, our experience has been extremely disappointing. Based on what we were told before signing and what actually happened, we would not have entered this agreement had the sales pitch been framed more honestly.

I wouldn’t recommend if you’re a new studio with little to no clients as it is multiple steps to get them to book classes and people lose interest very quickly these days so not having a quick click to book option is not ideal and once you sign up you’re locked in for a year so there’s no way to get out of it.

I had a fantastic experience working with Fernando Donaire. He was incredibly patient, knowledgeable, and clearly brings a high level of experience to the table. He made the entire process smooth and stress-free—I can't recommend him enough!

Ingrid has been nothing short of amazing! From the smallest to the largest requests, she’s handled everything quickly and professionally. Truly such a helpful and reliable support—couldn’t recommend her enough!
Our Attentive Marketing has also been one of the best changes for our business. We’re already seeing the impact it has from taking over all of our Emails and Texts and we are so excited to see how it continues to grow with us!

Moving to Mindbody was a lot easier than expected. Rhodah Magui was my onboarding specialist and was incredible. She was able to assist where needed and very contactable. My experience with Rhodah Magui was an amazing experience. AMAZING

Skilful and fast and caring.
Adi was so great.

I WAS TOLD BY YSIDRO THAT I WOULD RECEIVE A FREE YEAR. IT WOULD WORK AS FOLLOWS:

FREE THE FIRST MONTH

THE SECOND MONTH PAID

GUARANTEED THAT I WOULD MAKE THAT AMOUNT BACK THROUGH BOOKING AND IF I DIDN'T I WOULD RECIEVE A REFUND

I DID NOT RECEIVE BOOKINGS SO AS PROMISED I RECEIVED THE REFUND

AND THEN I WOULD GET THE FIRST 12 MONTHS FREE. I ACTUALLY THINK IT WAS 14 MONTHS THOUGH.

ALSO I WOULD GET 1 YEAR FREE FOR EACH BUSINESS I REFERRED WHO SIGNED UP

I REFERRED A BUSINESS AND HE SAID I WOULD GET A FREE ADDITIONAL YEAR

ALL OF A SUDDEN I STARTED GETTING BILLS AND PAST DUE PAYMENT INVOICES

I EMAILED YSIDRO AND HE SAID HE WOULD TAKE CARE OF IT

THEN HE WENT GHOST AFTER I REPEATEDLY REACHED OUT VIA EMAIL

THEN HE SAID FINALLY OVER EMAIL...IT'S NOT 2 YEARS IT'S JUST A YEAR

BUT THEN HE SITLL NEVER REACHED OUT TO FIX THE SITUATION

LATER I GOT AN EMAIL FROM MIND BODY THAT MY ACCOUNT WAS CANCELLED FOR NONPAYMENT

To Whom It May Concern,

Cease to Desist

I am writing to formally dispute a charge in the amount of $539.00 that has been assessed to my account by your company, Mind and Body. This charge is unauthorized and appears to be the result of a subscription or agreement to which I did not knowingly consent.

At no point did I agree to enroll in, authorize, or accept the terms of any recurring subscription or service that would result in such a charge. As such, your attempt to collect this amount, including any threats to refer this matter to collections, is both improper and unacceptable.

Please be advised of the following:

1. I dispute this debt in its entirety.
2. I request immediate written validation of the alleged agreement, including any signed contract, recorded authorization, or documented proof of consent.
3. Pending such validation, you must cease all collection efforts in accordance with applicable consumer protection laws.
4. If this matter is reported to any credit reporting agency without proper validation, I will pursue all available remedies under federal and state law.

Furthermore, any continued attempt to collect on an unverified and disputed charge, including threats of referral to a collections agency, may constitute violations of consumer protection statutes, including but not limited to unfair or deceptive business practices.

I demand that this charge be removed immediately and that written confirmation of account correction be provided to me within 10 business days.

If this issue is not resolved promptly, I am prepared to file formal complaints with the appropriate regulatory bodies and pursue further legal action as necessary, contact the Better Business Bureau, leave a negative review, contact Trustpilot, FTC, CFPB,
Attorney General, etc.

I’m being forced to pay a large sum of money for a subscription service I never agreed to because I cancelled. I was never informed that my subscription was for a year and told it was for 3 months without any fees on my behalf.
At the end of the 90 term, when I was dissatisfied with your service, I decided to cancel but was told I would HAVE to pay $539.00, and that would be my only avenue of cancellation and that I would HAVE to continue to use the service for the duration of 9 more months.
I will take legal action against Mindandbody from here on out and consider this a company of scammers and extortionists, threatening my financial future with collections of services I never accepted, if your company doesn’t Cease to Desist.

Sincerely,
Malik Excalibur LLC
Malik Torres
5186905605

In addition no one should sign up with this company for they don’t tell you everything and mislead you about their service.
They’re trying to FORCE me to pay almost $1000 because I asked to cancel my free trial. Now I have to get a lawyer.

Until today my experience with MB has been less than favourable….to the point that I have been looking at alternative systems. I have been passed around from one tech to another with nobody actually helping me…until today. I had a zoom call with Gustavo Guimaraes. He was patient and took the time to ask me exactly what was bothering me and fixed it while I was on the call. He saved my relationship with MB. I’m looking forward to our next call all about marketing.

Samuel was super helpful and an outstanding rep

I had a call right away from MB as soon as I placed a request for a call. Very prompt & accurate customer service!

Lots of helpful info to get me started with attentive and the mindbody subscription upgrade

I had a frustrating start - the features I expressed a need for were discussed from the start, then to learn after signing the contract that I have to pay for a higher tier subscription to have the features I require for my business. Sometimes the site is hard to navigate. Hoping to move forward with a more positive experience.

Felipe provided excellent guidance in helping me get - restarted with MindBody

Liesel was super corporative all the way and she was very helpful in getting me understand all the things that I wanted to know about my page.

Julio was great and informative. Thanks!

Lisar Evarist is an excellent Onboarding Specialist who really provided great supports for the onboarding sessions.

However, the system is still very complicated and took time to understand as well as function it fully for the business.

Great sales supports from Gwen Leow and Jake Mitchell too. We faced little missing points from the original agreement but all has been set well

Maree Aiello was an incredible support throughout my process of accessing and implementing all the tool upgrades I made in the last few months. Not only did she always go one step ahead by foreseeing possible situations I could face, but she also always took the time to explain in great detail and with utter patience whatever questions I had about the software. Her help was invaluable in the process of upgrading software that is complex and multilayered. I'm beyond grateful to her!

My experience has been outstanding from start to finish. Every interaction — from the initial visioning conversation, to coordinating with Marina, building with Rafael, and now advancing into marketing with Nathalia — has been seamless, efficient, and highly professional.

Choosing the right scheduling platform was an important decision, and without hesitation, I can say selecting MindBody was the right one.