Messina Hembry Reviews 168

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 94 reviews, reviewers had a great experience with this company. Customers are really happy with the quality of the items, often finding them to be in great condition and exceeding expectations, especially considering they are pre-loved. Many people appreciate the excellent prices, finding real bargains and unique clothing. The website is also frequently praised for its ease of use and the interesting selection of items available. However, some people were dissatisfied with the product descriptions, particularly regarding sizing, which occasionally led to items not fitting as expected. There were also occasional concerns about delivery times, with some customers experiencing delays beyond the estimated window. A few other people also felt that the condition of some items was not accurately described, mentioning issues like undisclosed defects or strong odors.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and sizing. While many customers praise the great... See more

Quality

Consumers find quality to be positive, with many praising items like a vintage jacket for less than £10, a... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service. Many consumers praise the rapid delivery, with... See more

Price

Customers had positive experiences with price, often finding items to be affordable and of good quality for... See more

Website

People report positive experiences with the website. Many customers praise the website as professional, easy... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I bought a trench coat, the delivery was fine and the price reasonable. However, although it was advertised as a 12 I would say it was no way a 12, more like a 10 and there was no label size, so it... See more

Rated 5 out of 5 stars

Bought levis 721s arrived in great condition size was 29 w x 32 l but a little big so would say 721s go a size smaller as loads of stretch and baggier than other levi skinnies. Would buy from this com... See more

Rated 5 out of 5 stars

When I saw the reviews on this website and how up and down they were about delivery, customer service, etc., I was sceptical about buying from here, but I am thankful that I took the chance because my... See more

Rated 5 out of 5 stars

Last week I bought a vintage pair of Trussardi tartan jeans. They arrived just three days later, and I’d genuinely never seen anything like them before. At £13, they were an absolute bargain. Out... See more


Company details

  1. Used Clothing Store

Written by the company

Second-hand designer, branded & vintage clothing. Individually sourced & unique to you.


Contact info

4.0

Great

TrustScore 4 out of 5

168 reviews

5-star
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1-star

Replied to 5% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I’m a regular customer of Messina…

I’m a regular customer of Messina Hembry and they always deliver on time and exactly as described,

I love a bargain and Messina has an incredible selection of vintage! Couldn’t recommend them highly enough.

Rory

30 March 2023
Unprompted review
Rated 1 out of 5 stars

No delivery, no tracking, no response

I ordered a jacket on 15 November. It is now 5 December and it still has not showed up. There's no tracking number so I tried to email, only to get the notification that my inquiry didn't go through because "this mailbox is full". I tried to send emails over several days but kept getting the same message. I ended up trying to reach out over Messenger, but still no reply. So now I have no jacket, my money is gone and no response from this company.
Order number is MH47041

4 December 2022
Unprompted review
Rated 4 out of 5 stars

Bought a really cool leather jacket

Bought a really cool leather jacket, was searching one that had a “vintage wash” kind of a feel. Found one immediately on this site, they give you a good discount. The jacket was in great condition, I love it. The only downside is that the shipping took a bit of time and that you have to pay extra taxes since it was shipped from UK to Sweden. So the discount and the extra shipping cost balanced the price of the total. BUT, if I find another gem on this site, I will totally purchase it.

7 November 2022
Unprompted review
Rated 5 out of 5 stars

Amazing website

Messina Hembrey is a great, eco friendly vintage website that needs more hype! I ordered a pair of vintage Abercrombie and fitch low rise shorts, and they came faster than expected as I am in Australia and international shipping usually takes longer but my package came in 14 days which I’m very happy with. I love how they re-use clothes and my shorts smelt amazing when they arrived. Thank you for the package, amazing quality and great prices.

14 September 2022
Unprompted review
Rated 5 out of 5 stars

We'll see :))

Super cute and cheap stuff! I just ordered 3 sweaters, so of cause they haven't arrived yet. But when they do (If they do) haha! I will update here! - Karl, Denmark.

2 August 2022
Unprompted review
Rated 2 out of 5 stars

Poor condition items which is a real shame

Such a shame as they have really lovely items at reasonable prices. BUT, I've made 3 separate purchases now (keep thinking I'll give them one more try) and every one has been in poor condition- undisclosed wear, smelt generally musty and two of them fell apart beyond repair on the first wear. Sadly this means I would now never buy from them again. It's like the designer stuff from charity shops / carboots / ebay which cannot sell anywhere else due to being on its very last legs.

19 June 2022
Unprompted review
Rated 3 out of 5 stars

Strange sizing

Great for bargains but something not right with the sizing, too small. Everything ok but I don't know, I don't trust a size provided. Shame

22 May 2022
Unprompted review
Rated 5 out of 5 stars

My favourite vintage clothing website

I have been purchasing items from MH for the last year after seeing an advert pop up on my Instagram. I love that you can get top quality, classic designer pieces for a minimal cost whilst also doing my bit for the planet.

25 April 2022
Unprompted review
Rated 5 out of 5 stars

Great value

I placed an order for two pairs of jeans and a dress. I noticed on their website that they suggest shopping according to measurements rather than just size (they measure everything and note it under the item description) so I did that and everything is perfect. All arrived in great condition with hardly any signs of previous wear. Super happy to have Tommy Jeans, DKNY and a vintage dress for £50!

2 March 2022
Unprompted review
Rated 1 out of 5 stars

Bad customer service

I bought a leather jacket which had perished so much that it tore within 30 minutes of wear. I emailed and asked to resolve the issue. I suggested a partial refund (backed with photos) to help pay for the repair as it is a lovely jacket and it seems a shame to put it in the trash. They offered a 20% return only which will be less than £5, or for me to return the item for a full refund (they would then bin the jacket?!) Their inflexibility reflects a new business and general sense of unprofessionalism. Won't be shopping there again.

5 July 2021
Unprompted review
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