Our Masta appointment went well. All the illnesses were explained, and the effects of being stricken by the mosquitoes. Also, the action we should take (immediately) if we were scratched or bitten by... See more
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Review summary
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we contacted MASTA on the number given to us by our GP surgery. Who we spoke too was very helpfull and completed an appointment for us with a MASTA office close to us. We attended at the appointed ti... See more
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Everything well explained, comfortable experience and lovely staff. Kept stock aside for me once I had had my first dose of a course. Were helpful with trying to keep me informed should they come into... See more
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We visited the MASTA clinic in Steyning in preparation for my son’s school trip abroad. The booking process was easy and straightforward and the appointment went very well. We were clearly told what v... See more
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4.3
Excellent
543 reviews
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Replied to 97% of negative reviews
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Reply from Masta
Hi,
Thank you for the wonderful feedback! It's great to know you've had a positive experience with our services.
Hope to see you again soon!
Kind regards,
Lidia
MASTA
Reply from Masta
Hi Bukola,
Thank you for your review. It is great to hear that you had a positive experience. We look forward to assisting you again in the future!
Best regards,
Lidia
MASTA
Everyone was really helpful and…
Everyone was really helpful and explained things clearly
11 May 2026
Reply from Masta
Hi Diane,
Thank you for your kind review! We're delighted to hear that our team was helpful and took the time to explain everything clearly.
We appreciate your feedback and wish you safe travels!
Lidia
MASTA
Professional, informative, Stress-Free
Professional service with incredible and informative advice about the medical treatment I received (vaccines). From the introductory call and review to the clinic, the process was easy and stress-free. Thank you
5 May 2026
Reply from Masta
Hi Charlotte,
Thank you for taking the time to share your experience.
Providing clear guidance and helping our patients feel confident about their travel health needs is always our priority.
Thank you for your kind words, and we wish you safe and healthy travels!
Kind regards,
Lidia
MASTA
Bad check in systems
The clinic was hard to find, no clear signs from the outside, I still managed to get there 10 mins before my appointment. Knocked on the doors of the clinic as instructed and waited in the waiting room but no one came. I had to wait 40 mins before I found one of the nurses and while she was nice and helped me with the appointment but the overall experience was not great. No clear check in system and no one came to get me from the waiting room and no answer when I knocked on the doors. Also no WiFi or internet connection in the waiting room area.
29 April 2026
Reply from Masta
Hi Cara,
Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and appreciate you bringing these issues to our attention.
We understand how frustrating this must have been. This is not the standard of service we aim to provide. While we're pleased to hear that the nurse was helpful and assisted you with your appointment, we recognise that the delays and lack of communication negatively affected your overall experience.
Your comments have been noted and will be shared with the clinic team for review.
Best regards,
Lidia
MASTA
I had a bit of trouble with my…
I had a bit of trouble with my appointment, the chosen chemist said they had no trace of my appointment. I called Masta and spoke to a lovely lady (think it was Jane) I wasn't sure if I had done something wrong but she assured me I hadn't. The lady called the chemist herself the next day and I was able to go to get my vaccinations 👌
29 April 2026
Reply from Masta
Hi Lynnie,
Thank you for your feedback! We’re sorry there was some confusion with your appointment initially, but we’re very pleased we were able to get everything sorted for you. At MASTA, we always do our best to resolve any issues that may arise as quickly and smoothly as possible for our patients.
Thank you again for your patience, and we hope you have a safe and healthy trip.
Best regards,
Lidia
MASTA
Very professional and informative
Good booking system. Experienced informative health advice. Suggested useful important actions like remembering insect repellent !
27 April 2026
Reply from Masta
Hi Cordelia,
Thank you for your kind feedback! We're so pleased to hear that you found the booking system easy to use and that the health advice provided was informative and helpful.
We really appreciate you taking the time to share your experience!
Best regards,
Lidia
MASTA
on the whole ok
initial phone call to arrange jabs , excellent. Pharmacy visited for jabs efficient but didn't provide full details re insect repellent etc etc as promised in initial telecon
23 April 2026
Reply from Masta
Hi Graham,
Thank you for your feedback. We’re very pleased to hear that you found the initial phone consultation helpful and the vaccination appointment efficient.
Your comments are very valuable, and we will share this feedback with the team to help ensure all important guidance is consistently covered at appointments in future.
Thank you again for taking the time to let us know about your experience.
Best regards,
Lidia
MASTA
Masta provided a good care of me n my…
Masta provided a good care of me n my family while travelling.
11 August 2025
Reply from Masta
Hi Blaise,
Thank you for your lovely review.
We’re so pleased to hear that you and your family felt well cared for during your travels. Wishing you many more safe and enjoyable trips, and we look forward to helping you again in the future!
Best regards,
Lidia
MASTA
Reply from Masta
Hi Paul,
Thank you for your kind review!
We’re so pleased to hear you found our service quick, efficient, and reliable. We really appreciate your support and look forward to helping you again in the future!
Best regards,
Lidia
MASTA
Reply from Masta
Hi Carmel,
Thank you for your lovely review. We’re so pleased to hear that you found the booking process easy and our team pleasant and knowledgeable. We really appreciate your feedback and look forward to seeing you again in the future.
Best regards,
Lidia
MASTA
Reply from Masta
Hi David,
Thank you for your lovely review. We’re so pleased to hear you found the service timely and professional.
Best regards,
Lidia
MASTA
Helpful and convenient
Very helpful initial consultation for travel jabs, didn't try to over-sell but gave honest useful information. The actual appointment was at the weekend in my GP's premises, so very convenient
12 April 2026
Reply from Masta
Hi Tobyn,
Thank you for your thoughtful review!
We’re so pleased to hear that you found the consultation helpful and informative. We always aim to provide honest advice tailored to each traveller’s needs, so your feedback means a lot to us.
Best regards,
Lidia
MASTA
Super kind and flexible staff
Super kind and flexible staff, changing my appointment from one location to another and providing me with all necesaary infos and jabs in no time. Great! Hope to be back soon!
27 April 2026
Reply from Masta
Hi Therese,
Thank you so much for your lovely review!
We’re really pleased to hear that our team was able to help by changing your appointment location and providing everything you needed quickly and smoothly.
We truly appreciate your kind words and look forward to welcoming you back in the future!
Best regards,
Lidia
MASTA
Fast and easy service!
24 April 2026
Reply from Masta
Hi Steve,
Thank you for your review! We’re glad you found the service fast and easy. We really appreciate your feedback and hope to see you again in the future.
Best regards,
Lidia
MASTA
Reply from Masta
Hi Richard,
Thank you so much for your lovely feedback!
We’re very pleased to hear that you found the booking process easy and that the nurse was informative and helpful. We really appreciate you taking the time to share your experience with us.
Best regards,
Lidia
MASTA
They gave me the wrong vaccination…
They gave me the wrong vaccination completely and I have had to rebook because of this. The operative failed to check and i received Hepatitis A instead of Tetanus
23 April 2026
Reply from Masta
Hi Nick,
We are sorry to hear about your experience and appreciate you bringing this to our attention.
Following an investigation into the matter, we can confirm that although an appointment had originally been booked with our MASTA York Partner Clinic, this appointment was subsequently cancelled with MASTA. The service and vaccinations administered were then provided through an NHS service at your GP practice and not by MASTA.
We understand how frustrating and concerning this situation must have been, particularly when preparing for travel. We would recommend raising this directly with the NHS service involved, and we hope you are able to resolve the matter promptly.
Best regards,
Lidia
MASTA
Booked a session for travel jabs
Booked a session for travel jabs, called up the main line for advice on how the process works.
Then was told the clinician was not available that week after taking time off work for the jabs.
Was given no explanation of how the jabs are chosen, can’t reserve a jab so no guarantee it’s available on the day.
Probably going to get rabies and die when I travel now lol
9 April 2026
Reply from Masta
Hi Ben,
Thank you for your feedback. We’re sorry to hear about your experience and understand how frustrating this must have been.
Unfortunately, national vaccine shortages are outside of our control. We do our best to organise clinics and vaccine supplies as efficiently as possible and to keep appointments, but occasionally availability can change at short notice.
If you still require the rabies vaccine, please email us at enquiries@masta.com and we will be happy to look into what options may be available for you.
We hope you still have a safe and enjoyable trip.
Best regards,
Lidia
MASTA
Excellent service
The nurse we saw was knowledgeable, patient and kind. Everything was clearly explained and all questions answered. It was also easy to make the appointment online and there is parking on site. Would definitely recommend.
7 April 2026
Reply from Masta
Hi Kathi,
Thank you for your wonderful feedback.
We’re so pleased to hear that you had a positive experience and that the nurse made you feel well informed and supported throughout your appointment.
We really appreciate your recommendation and hope to welcome you again in the future.
Kind regards,
Lidia
MASTA
The nurse who attended to me at the…
The nurse who attended to me at the MASTA clinic was so considerate and amazing.
29 April 2026
Reply from Masta
Hi Precious,
Thank you so much for your lovely feedback. We’re delighted to hear that you had such a positive experience at the MASTA clinic.
Hope to see you again soon!
Best regards,
Lidia
MASTA
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