Makeup Reviews 

119
•
TrustScore 2.5 out of 5

2.3

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2.3

Poor

TrustScore 2.5 out of 5

119 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 87% of negative reviews

Typically takes over 1 month to reply

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2.3

All reviews

(119)

23 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible company and service!

I am so tired of makeup.se and their constant denial that there is a fault/problem with the spray nozzle of a sunscreen facial mist that I have mailed them about before.

I sent videos and screenshots and they said they don’t see anything wrong. I then offered to return it to them for them to test themselves as they were not taking my word as a customer that there is a problem.

If they are so convinced that I’m lying then why not say ok return the product so we can test it ourselves?!?!?!????? This company is TERRIBLE and to those buying from them in Sweden. Good luck!

4 August 2026
Unprompted review
Makeup logo

Reply from Makeup

Good day,

We are sorry to read how frustrated you are, and we sincerely apologise that your experience with the sunscreen mist and with our customer service has left you feeling this way. It was never our intention to question your honesty, and we regret that our replies came across like that.

We have taken your feedback on board, both about the product and about how we communicate during complaints. We are working to make this process clearer and more understanding for our customers. If you would like to discuss the matter further, please contact our customer service team, and we will be glad to help.

Kind regards,
MAKEUP Team

Rated 5 out of 5 stars

Fully satisfied with service

In February 2026 I ordered several shampoo that couldn't find around in Sweden.
Delivery was finished within 2 weeks. I was not in rush, so, it's absolutely fine.
Both shampoo types were as expected.
The price is a bit more expensive than wished but ordering several pieces facilitates the cost.
Overall, I am fully satisfied.

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Happy abd satisfied

Very amazed to see ao bad reviews . One of the best shopping experience. I ordered a perfume came exactly like it was shown in picture. 100% genuine and came so fast . Delivered to my door step with no delivery charges. Iam completely satisfied and happy will surely shop again

19 February 2026
Unprompted review
Rated 5 out of 5 stars

Ordered Lolita Lempicka Le Parfum…

Ordered Lolita Lempicka Le Parfum 100ml. Shipped from Poland. Arrived to Postnord Service point. Authentic product. Also received a Mini Lolita Lempicka Le Parfum 5ml (limited time offer). Good experience, Will shop here again. Thanks

27 March 2025
Unprompted review
Rated 5 out of 5 stars

Good service

I have got what I paid for, fairly quickly. I was always informed as a customer about the status, and I managed to get something that is not available in Sweden.

9 January 2025
Unprompted review
Rated 1 out of 5 stars

Ordernummer: 1697278266-0337

VARNING ☠️ VARNING ☠️ VARNING ☠️

Varning, akta dig för detta bluff företag!!! De lockar med låga priser men är ett riktigt bluff företag som verkar från Polen.

För att göra en lång historia kort. Jag beställde en parfym 100 ml där flaskan var krossad vid leveransen. Då kontaktar jag företaget direkt, som ber mig skicka bild bevis. Men även om bilderna tydligt visar vad som hänt är bilderna inte godkända. Företaget hävdar att bilderna är photoshoppade och att parfymen inte tillhör deras lager.

Vid närmare granskning av parfymen och förpackningen visar det sig att parfymen är ”fake”.

Var försiktig, handla inte här, du får bara problem. Detta företag har satt i system att lura sina kunder. Vilket också är anledningen till den negativa feedbacken.

********************************************************

WARNING ☠️ WARNING ☠️ WARNING ☠️

Warning, beware of this scam company!!! They attract with low prices but are a real scam company operating from Poland.

To cut a long story short. I ordered a perfume 100 ml where the bottle was broken on delivery. Then I contact the company directly, who asks me to send pictures. But even though the pictures clearly show what happened, the pictures are not approved. The company claims that the images are photoshopped and that the perfume does not belong to their warehouse.

Upon closer examination of the perfume and the packaging, it turns out that the perfume is fake.

Be careful, don't shop here, you'll only get problems. This company has set up a system to deceive its customers. Which is also the reason for the negative feedback received.

14 October 2023
Unprompted review
Makeup logo

Reply from Makeup

Hej aahlund! Jag kan garantera dig att vi inte är ett scam företag. Makeup måste följa vissa företags regler och hjälper så gott dom kan. Kontakta gärna kundservice igen och kolla vad det mer finns att göra.
Vi skickar ut flera 1000 paket om dagen och har många nöjda kunder. Kontakta kundservice på cs@makeup.se!

Rated 5 out of 5 stars

might be worth a chance!

i was v sceptical after reading reviews here (i always come to trustpilot before trying a new website out), but decided to take the chance since i really wanted some products that i couldn't find anywhere else in europe plus it was quite cheap too. so I ordered, the package came quick (less than a week) and everything was packaged v nicely, i'm v happy with the products too. while other customers' bad experiences are valid reviews, my experience was very good. i will order again!

21 July 2023
Unprompted review
Rated 5 out of 5 stars

wonderful customer service 👍❤️

wonderful customer service and selection of products.
Good experience
Had an issue with my orders and they responded immediately.
Great customer service.
. A very positive experience
Thank you Makeup.se ❤️

29 March 2023
Unprompted review
Makeup logo

Reply from Makeup

Thank you Kiki for your nice rewiev

Rated 1 out of 5 stars

I bought hair brush dryer here

I bought hair brush dryer here. It came in a bad quality. With scratches. I filled out an application about returning. Very slow process from Makeup.se side, no telephone numbers at the website, no telephone numbers in emails. There is no respect to clients at all. I just can not return it and give money back, because there is any activity from Makeup.se, any call!
Never ever again I am gonna buy here something.
DO NOT RECOMMEND makeup.se
SHAME!

27 February 2023
Unprompted review
Makeup logo

Reply from Makeup

Hello! Sorry that you had an bad experience, and that it takes time, customer service working as fast as possible with all email that comes in everyday and will help you as soon as they can.we have a phone number up to the left on the website if you would like to call, this is the email to makeup,se Cs@makeup.se. Thanks for your patience

Rated 1 out of 5 stars

Never delivered

Ordered some products. They claim to have delivered it, but UPS confirms it was on a wrong address. Contacted Makeup's support and they would fix it, but after two weeks and several emails, still no resolution. Had to make a payment claim through my bank.
if you have other possibilities dont use this company/website.

27 February 2023
Unprompted review
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