Make An Entrance Reviews 312

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting their robustness and how well they are made, especially the bespoke and made-to-measure items that fit perfectly. People also highlight the fantastic service, describing it as friendly, efficient, and prompt, with good communication throughout the ordering and delivery process. Many appreciate the ease of ordering and the quick delivery times. However, some customers were dissatisfied with issues related to incorrect orders, particularly with bespoke items not matching the specified dimensions, even after multiple attempts to correct them. A few other people also felt that the delivery service, handled by third-party carriers, was problematic, citing delays, missed deliveries, and poor handling of packages. There were also occasional mentions of orders taking a long time to be processed or requiring follow-up from the customer.

What people talk about most

Product

Customers had positive experiences with product quality and bespoke options. Many reviewers praised the high... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the high quality of the... See more

Service

Clients share positive opinions on service, frequently highlighting its exceptional quality, efficiency, and... See more

Order

Users describe positive interactions with order. Many customers found the ordering process easy and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sage Blinds, The team consists of Claire, meeting with us, talking about what we would like and the sort of look we were looking for, very very helpful and informative…. Then making the booking for M... See more

Rated 5 out of 5 stars

First time using Make An Entrance and I haven’t any complaints. I ordered on Sunday a Modern Edge door mat plus non slip membrane it arrived on Tuesday. Great communication in between great product a... See more

Rated 5 out of 5 stars

My telephone enquiry was meet with courtesy, and assistance in identifying the exact product I required. Order was placed and the mat was received on the date promised. I am very satisfied with the... See more

Rated 5 out of 5 stars

Many thanks to David Harrison and the team at Make An Entrance for creating a superb door mat that now has pride of place at Faithful Hound Media Ltd. Attentive customer service, quality product and s... See more


Company details

  1. Home & Garden

Written by the company

Make An Entrance, the UK doormat specialists, was established from charitable roots some 50 years ago, today we sell all kinds of doormats online. From traditional mats, handmade using time-honoured techniques, to contemporary and decorative entrance matting, we can assist with all of your matting needs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

312 reviews

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Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Quality job

This was a made-to-measure order for a coir mat. Unusual to find that today. It was promptly completed and is now enhancing my entrance.

6 November 2023
Unprompted review
Rated 5 out of 5 stars

Super helpful team and great product

I love my mat so much. It turned out great, thanks to the efforts of the team at Make An Entrance, particularly Brooke. They gave loads of helpful feedback on my original design until we got to a design that would work for printing. The process included a test print to check how the design would turn out and more re-design after that. They were so patient and helpful as we worked to make the design work for the format. I’d definitely recommend and use again if I wanted another absolutely unique and brilliant door mat.

15 March 2024
Unprompted review
Rated 5 out of 5 stars

Attention to detail and excellent communications

Having used Make An Entrance on a number of previous occasions we now never look anywhere else. Good communications from start through to finish, including artwork and delivery dates has ensured that we are returning customers for our veterinary business. The welcome mats make a real impact and we really appreciated the washing instructions too to extend their life.

11 March 2024
Unprompted review
Rated 4 out of 5 stars

Good Quality Mat

Wanted a mat with logo and good quality. The mat also improves the look to our entrance.

22 February 2024
Unprompted review
Rated 5 out of 5 stars

Ordered a made to measure door mat on…

Ordered a made to measure door mat on Sunday night arrived Tuesday night. Excellent delivery.
Would agree with some other comments as ordered this without realising it was not edged and hence probably designed for a door well. Not really a problem as it is for the back door but was unaware it could probably been edged if I paid more.
Looking at the old one that was also not edged and that survived ok so no real problem. Anyway old one now in shed and cat seems very happy sharpening it's claws on it instead of the furniture.
Bob.

9 January 2024
Unprompted review
Rated 5 out of 5 stars

Good quality

I purchased a personalised door mat for my grandson, as he is setting his own business up.
The quality is superb, however, it is not in situ as its towards christmas

14 December 2023
Unprompted review
Rated 1 out of 5 stars

I do not remember being this…

I do not remember being this disappointed for a very long time. My wife bought what she thought was going to look like a high quality coir outdoor mat with our address on it for the ludicrous price of over £100. When I came home today to see what £100 got us I was fuming and still am. It looks like a £20 mat that I could have bought from a garden centre. Had it not been personalised with our address it would be going straight back. Coir Mats how can you have the gaul to charge over £100 pounds ( l can't say how much we paid because my wife is too embarrassed to tell me) for a rubber backed door mat. I am fuming. Buyers, check what you are ordering before committing to a personalised mat.

18 July 2023
Unprompted review
Make An Entrance logo

Reply from Make An Entrance

Dear Lisa,

Thank you for taking the time to leave us a review, I am sorry to hear that you are not happy with our product.

Our All-Weather Made to Measure Doormat is a synthetic product that is personalised and made to order. It is a high standard doormat that is built for the foot-fall a commercial property will have.
The material that is used for these mats is designed to be used outdoors with excellent scraping capabilities. It also has the extra bonus, unlike most personalised mat available it can be machine washed to keep it looking fresh.

As this mat is made to order in both size and design, part of the process is for us to create a free of charge graphical representation of the mat, which needs to be approved before it is put into production. Over the course of your order, we created several artworks with feedback from yourself of how you would like the mat to look.

At no point in the product description do we state this is a coir product, it is always stated as synthetic coir.
If at any point there is any confusion our customer service team is always happy to speak and advise customers over the phone before an order is placed to ensure they are getting the level of product expected; additionally, there is the option to order samples for most our doormats prior to placing an order.

Kind regards,

Anna

Rated 5 out of 5 stars

Excellent

I ordered an indoor coir made to measure doormat for our entrance hall. From ordering the samples to delivery I found the process simple, efficient and a very good quality product. I would definitely order from this company again.

28 June 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service from Molly and the…

Excellent service from Molly and the team at Make an Entrance - who made 3 mats for the running boards of our 1914 Rolls Royce Silver Ghost!

The mats are perfect, quality great and I love the note added by Sally who made them!

25 May 2023
Unprompted review
Rated 5 out of 5 stars

What an amazing experience dealing with…

What an amazing experience dealing with Make an Entrance. Molly was very efficient and the mat we have ordered for our new store looks fantastic, even better than the picture! Definitely a company to recommend. Thanks Molly! Lindsay, Sunshine Bears, Guernsey Channel Islands

4 April 2023
Unprompted review
Rated 5 out of 5 stars

All round great service

Great website, simple to get a free sample (postage cost refunded with purchase), custom size mat order process is straightforward, incredibly quick response to my (stupid) question, and then almost instant turnaround of my order which arrived 1 working day later. New coir doormat fitted the mat well exactly and looks great. I am a happy customer. Thanks team.

28 March 2023
Unprompted review

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