My account no longer shows as premium, even though I made the annual payment on March 4, 2026.
Company replied
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Created with AI, based on recent reviews
Magnific (formerly Freepik) is an AI creative platform built for professional teams and individual creators. Founded in 2010, it now reaches over 100 million monthly visits and more than 1 million paid subscribers. The platform integrates AI tools for image, video, and audio creation, with precision camera and lighting controls, 3D environments, exclusive upscaling technology, and a library of 250M+ creative assets. Its collaborative canvas, Spaces, supports end-to-end team production without losing precision or brand consistency. Magnific serves enterprise marketing teams, creative studios, production agencies, and independent professionals worldwide.
Málaga, Spain
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 93% of negative reviews
Typically replies within 1 week
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Reply from Magnific
just trying it now, but so far... so good. very intuitive, user friendly- Good results atfirst try

Reply from Magnific
The most incredible box of tools for designers in entire world! I love!

Reply from Magnific
I love it. I've been using for a long time. It's great pleasure. Appreciate it. Thanks a lot Guys!

Reply from Magnific
I thing the best online platform for nowdays

Reply from Magnific
I've been using Magnific for about two years, and they've consistently stayed one step ahead by regularly updating the platform with the latest AI models and features. They also have a fantastic community, and it's clear they genuinely listen to user feedback, which makes the platform continue to improve over time.

Reply from Magnific
Unlimited isn’t actually unlimited
I purchased the annual Business plan because it was advertised as including Unlimited access for eligible models. I chose the annual subscription specifically for that reason.
After only about two weeks of normal use, my Unlimited access was completely disabled.
Support replied that Unlimited had been “paused” due to the Fair Use Policy or possible violations such as automation, account sharing, or reselling. However, they did not specify which rule I had allegedly violated or provide any evidence.
What concerns me most is that Magnific’s own documentation states that when Fair Use is reached, Unlimited generations should continue with reduced speed, not be completely disabled.
If Unlimited can be removed after only two weeks under undisclosed criteria, then it is not truly unlimited.
I have asked support to:
• explain exactly which rule I supposedly violated;
• provide evidence for their decision;
• restore my Unlimited access, or issue a full refund if they cannot provide the service that was advertised.
I will update this review once the issue is resolved. I hope the company handles this fairly.

Reply from Magnific
"Magnific is amazing! Its complete generative AI ecosystem and high-quality upscale transform any image into a cinematic masterpiece. Kudos to the team for revolutionizing visual creation and exceeding all expectations!"

Reply from Magnific
This should read zero stars to accurately reflect the quality of their service and most of their customer service agents. Since being acquired by Magnific, they have been committing fraud outright and getting away with it.
From selling service with unlimited features, that are capped but never detailed as to how or when, or at what threshold, only know you will find yourself working on a professional project, with your "priority render" access being stopped and finding yourself being dropped down to the 100% failure rate server.
From there, all you will get is image and animation failures 100% of the time, where no matter how many adjustments you make to the prompt it continues to do the same thing over and over, and as you continue to try and fight with their garbage service (and Magnific throttles you down and places you on the restricted access not the Ai services like Seedream or Kling), you will suddenly find yourself shut off from their bogus "unlimited service" you were charged for, and your only remaining option is to use up all your credits to continue to be able to use your paid subscription at all.
They will not provide any aid in correcting this, or provide any type of proof or statistics to show you are somehow violating their "unfair use" policy, which was never stated upfront, and you never hear about until this happens, as if you are hogging their bandwidth while trying to get one usable image or video for your movie trailer.
Run, don't walk, away from this company!!! Read the reviews, it will happen to you!
I love it so far, very helpfull instrument to create and perform, I know for sure it will get better and better, thanks

Reply from Magnific
Exceptional accuracy in AI video and image generation, great library of different types of resources like vectors , images, videos etc. Very useful for UI/UX Designers.

Reply from Magnific
the best AI tools out there for graphic designers

Reply from Magnific
I hope whoever's reading this would never purchase anything from em, I purchased a Magnific subscription through their website using my Master card. The payment was successfully deducted from my account, but the subscription was never activated
I contacted support and provided every detail they requested, including the transaction date, amount, card details, account email and payment screenshot. Since then, I have received no proper response or resolution.
It has now been almost a full day, and I’m still left without the subscription I paid for and without any confirmation of a refund and now they're not even replying
This is extremely frustrating and disappointing. I expect Magnific to either activate my subscription immediately or refund the full payment. They've Extreme Shi*ty Support and services

Reply from Magnific
Exellent ! Over my expectations!

Reply from Magnific
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