My account no longer shows as premium, even though I made the annual payment on March 4, 2026.
Company replied
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Created with AI, based on recent reviews
Magnific (formerly Freepik) is an AI creative platform built for professional teams and individual creators. Founded in 2010, it now reaches over 100 million monthly visits and more than 1 million paid subscribers. The platform integrates AI tools for image, video, and audio creation, with precision camera and lighting controls, 3D environments, exclusive upscaling technology, and a library of 250M+ creative assets. Its collaborative canvas, Spaces, supports end-to-end team production without losing precision or brand consistency. Magnific serves enterprise marketing teams, creative studios, production agencies, and independent professionals worldwide.
Málaga, Spain
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
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I got offer to my email to upgrade for premium for 7$ per month if i paid annually the offer still showen to my account till this moment that im writing this review
this is the code for it
JULY2026MCB
I had limit left in my account and i was welling to give it away to get this promotion but the system just renew the current plan while it was still active and have 4 month plus 24k credit
sent complaint to customer service they didnt even care to read the complaint and that was their reply
"Hello,
Thank you for your message.
I am sorry to inform you we don't have any promotion currently, please subscribe to our newsletter and you will be notified when a new promotion starts.
You can subscribe to the newsletter at your Preferences settings.
" this kind of support can fail any business im moving to higgsfield better support but way more advance platform and much better support
Case 01703511
problem solved thank for fast actions after 2nd attemp

Reply from Magnific
I used freepik since was only stock library, now it is a powerful tool as magnific, I can say that the suscription is totally worth the payment. Recomended so much!

Reply from Magnific
this is my first experience i love it

Reply from Magnific
Great , smooth performance , reliable tools and great website design and performance

Reply from Magnific
Give me back my money now. Magnific finally bothered to respond to me after I posted my review below. However, their advice on the steps I need to take with PayPal before the company can supposedly return my money (which - very dubiously - require me to close the case before receiving the payment) are not possible to implement. I have been chasing Magnific for days now on how to resolve this matter. They either repeat the same advice or open another case or just avoid my emails. Give me back my money now - this is at best gross incompetence, but in view of the number of times I have chased Magnific and been ignored over these past months - it comes across increasingly as deliberate avoidance, i.e. theft. Avoid like the plague.
EDIT- response to Magnific’s message below. I am not going to share a case number in a public forum but I’ve sent yet another email to your customer service and trust you should be able to find it. The advice your staff have repeatedly given me runs entirely to PayPal’s process meaning that they cannot ‘close the dispute’ in order for you to then deign to pay my money back - and, surprise surprise, I’m stuck at an impasse where MAGNIFIC conveniently keeps a larger amount of money it should never have taken. This is shocking conduct from MAGNIFIC. I strongly counsel avoiding this company. Setting aside its theft of my money, the company burnt through my original credits because it kept ignoring instructions and then repeatedly flagged an image of silhouetted figures of a family in the distance as some kind of safeguarding concern. Awful on every level.
EDIT IN RESPONSE TO MAGNIFIC’s LATEST MESSAGE: do you really have so many open cases of this nature with people whose names are Jenny and surnames begin with S that you can’t find the countless communications from me on this matter, including the one that immediately preceded yesterday’s post? Feel free to tell me how I can supply you with the details privately if you really aren’t capable of identifying my case in this way. But please don’t proceed down the path of trying to get TrustPilot to remove my post because your own customer service reflects so poorly upon your company.

Reply from Magnific
Amazing journey from the day 1. I am highly impressed with the result. I will recommend.

Reply from Magnific
The tools are great. Learning them and navigating the site is challenging.

Reply from Magnific
Magnific’s “Unlimited” plan is not actually unlimited.
I paid for a plan advertised as Unlimited, but my unlimited access was later removed because my usage was supposedly “far beyond what’s sustainable” under their Fair Use Policy.
So what exactly does “Unlimited” mean here?
Magnific does not clearly state any specific generation limits before purchase. Customers are encouraged to pay for unlimited usage, but once they actually use the service actively, that access can be taken away without any transparent threshold or warning.
This feels extremely misleading. You cannot advertise a service as Unlimited and then secretly apply limits that customers are not allowed to know in advance.
Magnific, please explain:
What is the actual usage limit?
Why is it not displayed clearly on the pricing page?
Why do you continue using the word “Unlimited” if access can be restricted at any moment?
At this point, it looks like customers are being promised one thing before payment and given something completely different afterward.
The AI is very understanding and responsive. I love the flow of ideas it demonstrates.

Reply from Magnific
excellent tool, maybe the prices should be drop down a little bit to practice more :)

Reply from Magnific
An absolute life-saver and fantastic site. LOVE it.

Reply from Magnific
I love how realistic they are, how they capture the moment and the emotion...it never ceases to amaze me.

Reply from Magnific
I work at a printing house, where I do DTP and graphic design all day. This site has completely changed the game for me. I search for resources every day and use AI to generate images most of the time. At the same time, I’m very aware of the platform’s extensive capabilities. Great work, guys!

Reply from Magnific
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