Magnific Reviews 

2,800
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Looking at 324 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the platform a valuable professional tool, appreciating its extensive library of assets, diverse styles, and features like motion transfer and image generation. Reviewers frequently praise the website's clean interface and ease of use, with long-term users noting its positive evolution for creative projects and graphic design. However, some reviewers were not happy with customer service, citing unhelpful support and subscription issues like unrecognized premium status or unexpected charges. Additionally, a few people experienced technical glitches, slow performance, or unsatisfactory output quality, especially with AI generation and search results.

What people talk about most

User experience

Users describe ambiguous interactions with the platform's user experience, with many praising its robustness,... See more

Product

Consumers find the product to be ambiguous, with many praising its AI image generation capabilities,... See more

Subscription

People report ambiguous experiences with subscription, with some expressing satisfaction and plans to renew,... See more

Website

Reviewers highlight ambiguous aspects of the website, with some customers praising its improvements and... See more

Customer service

Clients share negative opinions on customer service, with many reviewers expressing significant... See more

Reviews shaping this summary

Rated 3 out of 5 stars

My account no longer shows as premium, even though I made the annual payment on March 4, 2026.

Company replied

Rated 3 out of 5 stars

Yesterday I payed Premium subscription, and I could barely use it. Today i received an email announcing my suscription ended! WTF?? After a few days, they answered and refunded my payment...

Company replied

Rated 4 out of 5 stars

I would like to use paid models as Assistant! Now it gives me experience like early LLM chats. I need models like, Chat GPT, Gemini etc.

Company replied

Rated 4 out of 5 stars

Great browser software for AI products, along with stock content, but the auto-purchase is extremely shady and I feel borderline illegal in the states. Make sure you tick it off and are aware of any a... See more


Company details

  1. Software Company
  2. Film and Video Producer
  3. Photo Restoration Service
  4. Video Editing Service
  5. Video Production Service

Written by the company

Magnific (formerly Freepik) is an AI creative platform built for professional teams and individual creators. Founded in 2010, it now reaches over 100 million monthly visits and more than 1 million paid subscribers. The platform integrates AI tools for image, video, and audio creation, with precision camera and lighting controls, 3D environments, exclusive upscaling technology, and a library of 250M+ creative assets. Its collaborative canvas, Spaces, supports end-to-end team production without losing precision or brand consistency. Magnific serves enterprise marketing teams, creative studios, production agencies, and independent professionals worldwide.


Contact info

3.4

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(2,800)

491 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

good picture create

Create a very good picture

28 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you! Glad you're creating great pictures with us — can't wait to see what you make next! 🎨

Rated 4 out of 5 stars

customer service

I got offer to my email to upgrade for premium for 7$ per month if i paid annually the offer still showen to my account till this moment that im writing this review
this is the code for it

JULY2026MCB

I had limit left in my account and i was welling to give it away to get this promotion but the system just renew the current plan while it was still active and have 4 month plus 24k credit

sent complaint to customer service they didnt even care to read the complaint and that was their reply

"Hello,

Thank you for your message.

I am sorry to inform you we don't have any promotion currently, please subscribe to our newsletter and you will be notified when a new promotion starts.

You can subscribe to the newsletter at your Preferences settings.

" this kind of support can fail any business im moving to higgsfield better support but way more advance platform and much better support

Case 01703511

problem solved thank for fast actions after 2nd attemp

27 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Hi, Ahmed, if you share your ticket number we will review your case.

Rated 5 out of 5 stars

I used freepik since was only stock…

I used freepik since was only stock library, now it is a powerful tool as magnific, I can say that the suscription is totally worth the payment. Recomended so much!

27 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you for growing with us from the stock-library days to now! Hearing the subscription is totally worth it means a lot — we appreciate the recommendation. 🙌

Rated 5 out of 5 stars

Excelent quality

27 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you! Excellent quality is exactly what we aim for — glad it delivered. 🙌

Rated 5 out of 5 stars

nice

nice ai helping alot

27 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you! Glad the AI is making your workflow easier — that's exactly what we're here for.

Rated 5 out of 5 stars

Great

Great , smooth performance , reliable tools and great website design and performance

26 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you! Smooth, reliable and well-designed is exactly the bar we aim for — glad it shows. 🙌

Rated 1 out of 5 stars

Give me back my money now

Give me back my money now. Magnific finally bothered to respond to me after I posted my review below. However, their advice on the steps I need to take with PayPal before the company can supposedly return my money (which - very dubiously - require me to close the case before receiving the payment) are not possible to implement. I have been chasing Magnific for days now on how to resolve this matter. They either repeat the same advice or open another case or just avoid my emails. Give me back my money now - this is at best gross incompetence, but in view of the number of times I have chased Magnific and been ignored over these past months - it comes across increasingly as deliberate avoidance, i.e. theft. Avoid like the plague.

EDIT- response to Magnific’s message below. I am not going to share a case number in a public forum but I’ve sent yet another email to your customer service and trust you should be able to find it. The advice your staff have repeatedly given me runs entirely to PayPal’s process meaning that they cannot ‘close the dispute’ in order for you to then deign to pay my money back - and, surprise surprise, I’m stuck at an impasse where MAGNIFIC conveniently keeps a larger amount of money it should never have taken. This is shocking conduct from MAGNIFIC. I strongly counsel avoiding this company. Setting aside its theft of my money, the company burnt through my original credits because it kept ignoring instructions and then repeatedly flagged an image of silhouetted figures of a family in the distance as some kind of safeguarding concern. Awful on every level.

EDIT IN RESPONSE TO MAGNIFIC’s LATEST MESSAGE: do you really have so many open cases of this nature with people whose names are Jenny and surnames begin with S that you can’t find the countless communications from me on this matter, including the one that immediately preceded yesterday’s post? Feel free to tell me how I can supply you with the details privately if you really aren’t capable of identifying my case in this way. But please don’t proceed down the path of trying to get TrustPilot to remove my post because your own customer service reflects so poorly upon your company.

26 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Hi, Jenny, please share your ticket number and we will be able to help. Jenny, you can also provide information privately, so you do not have to publicly share anything.

Rated 5 out of 5 stars

Amazing journey from the day 1

Amazing journey from the day 1. I am highly impressed with the result. I will recommend.

26 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you so much! Amazing journeys from day 1 is what we love to hear — we appreciate the recommendation. 🚀

Rated 4 out of 5 stars

The tools are great

The tools are great. Learning them and navigating the site is challenging.

25 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you for the honest feedback! Glad the tools deliver — and you're right, we're working on making learning and navigation smoother. Tips like this help us improve. 🙏

Rated 1 out of 5 stars

Their Unlimited Plan Is Not Actually Unlimited

Magnific’s “Unlimited” plan is not actually unlimited.

I paid for a plan advertised as Unlimited, but my unlimited access was later removed because my usage was supposedly “far beyond what’s sustainable” under their Fair Use Policy.

So what exactly does “Unlimited” mean here?

Magnific does not clearly state any specific generation limits before purchase. Customers are encouraged to pay for unlimited usage, but once they actually use the service actively, that access can be taken away without any transparent threshold or warning.

This feels extremely misleading. You cannot advertise a service as Unlimited and then secretly apply limits that customers are not allowed to know in advance.

Magnific, please explain:
What is the actual usage limit?
Why is it not displayed clearly on the pricing page?
Why do you continue using the word “Unlimited” if access can be restricted at any moment?

At this point, it looks like customers are being promised one thing before payment and given something completely different afterward.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

The AI is very understanding and…

The AI is very understanding and responsive. I love the flow of ideas it demonstrates.

25 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you! Love that the AI feels understanding and keeps the ideas flowing — that creative flow is exactly what we're building for. 💡

Rated 4 out of 5 stars

excellent tool

excellent tool, maybe the prices should be drop down a little bit to practice more :)

24 July 2026
Unprompted review
Magnific logo

Reply from Magnific

"Thank you! Glad you love the tool — and noted on pricing, we appreciate the honest feedback as we keep improving our plans. 🙏

Rated 5 out of 5 stars

An absolute life-saver and fantastic…

An absolute life-saver and fantastic site. LOVE it.

24 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you for such a thoughtful review! Easy, natural-looking results that save you time — that's the full package we aim for. We really appreciate the recommendation. 🙌

Rated 5 out of 5 stars

So Realistic...Incredible

I love how realistic they are, how they capture the moment and the emotion...it never ceases to amaze me.

24 July 2026
Unprompted review
Magnific logo

Reply from Magnific

"Thank you! Capturing the moment and the emotion is the hardest part — hearing it never ceases to amaze you means the world. ✨

Rated 5 out of 5 stars

Great platform

I work at a printing house, where I do DTP and graphic design all day. This site has completely changed the game for me. I search for resources every day and use AI to generate images most of the time. At the same time, I’m very aware of the platform’s extensive capabilities. Great work, guys!

24 July 2026
Unprompted review
Magnific logo

Reply from Magnific

Thank you! A daily driver for a DTP & design pro at a printing house — that's exactly the game-changer we want to be. Great work on your end too! 🙌

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