MadeComfy Reviews 1,376

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 362 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent location of the properties, often highlighting their proximity to beaches, shops, restaurants, and public transport, making it convenient for various activities. Many people also appreciate the quality of the accommodations, describing them as clean, spacious, well-decorated, and comfortable, with good facilities. However, some people were dissatisfied with aspects of the service and staff interactions, reporting issues such as incorrect access codes, slow responses to maintenance requests, and a lack of adequate supplies like tea, coffee, or blankets. There were also occasional mentions of properties not being as clean as expected, with issues like dust, cobwebs, or neglected outdoor areas.

What people talk about most

Location

Reviewers highlight positive aspects of location. Customers consistently praise the excellent and central... See more

Facilities

Customers had positive experiences with facilities, often describing apartments as nice, clean, fresh, comfy,... See more

Quality

People report positive experiences with quality, often praising the spacious, modern, and clean apartments.... See more

Service

Users describe ambiguous interactions with service. Many reviewers report highly negative experiences, citing... See more

Staff

Clients share ambiguous opinions on staff. Many reviewers praise the staff, describing them as accommodating,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything was great. Location, clean; big enough space for a family. Only one thing would like to tell you guys this property provide very basic amenities which is 2 peace of instant dish washer so... See more

Company replied

Rated 4 out of 5 stars

The apartment was lovely and a convenient location. Light, bright and clean. The character detail was attractive too. My issue may seem a little nitpicky, but I was disappointed that adequate tea/coff... See more

Company replied

Rated 4 out of 5 stars

Our family of 4 got an uncomfortable stay under MadeComfy team's support. Their communication is great, very clear and informative so we found it very easy to check-in and check-out. The house it... See more

Company replied

Rated 4 out of 5 stars

We loved this place and will stay again. The location is perfect. Directly on the beach, but also a convenient short walk to shops if you don't feel like driving. The house is nicely decorated and I l... See more

Company replied


Company details

  1. Real Estate Agency
  2. Travel Agency
  3. Vacation Rental

About MadeComfy

Written by the company

We transform properties into extraordinary experiences.

MadeComfy is an end-to-end short-term property management company providing hotel-level cleaning and 24/7 guest support.

Written by the company


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 96% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

MadeComfy were great hosts

MadeComfy were great hosts, professional and responsive right through from the booking process to check in. The property was extremely clean and well equipped and having little touches like Netflix, a Nespresso machine and provided toiletries made it an even nicer experience.

24 December 2025
Unprompted review
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Reply from MadeComfy

Hi, thank you for sharing such wonderful feedback. We’re delighted to hear that you had a seamless experience with us, from the booking process through to check-in. Your kind words mean a great deal to our team and motivate us to continue delivering elevated, comfortable stays. We truly appreciate your recommendation and look forward to welcoming you again in the future. ~DP

Rated 5 out of 5 stars

Fantastic location near Leighton Beach

Fantastic location just a short walk from Leighton Beach, with heaps of great cafés and restaurants nearby. The unit itself is really well built — once the door is closed, you can't hear the nearby train at all. The bed was super comfortable, the place was clean and well set up, and overall it was a great stay. We had a wonderful time and would happily return.

26 December 2025
Unprompted review
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Reply from MadeComfy

Hi, thank you for taking the time to share your feedback. We truly value your trust in us and remain committed to providing you with a seamless experience. We look forward to welcoming you again on your future stays. ~SP

Rated 5 out of 5 stars

A Gem in Manly

This is hands down the best property we have ever stayed at. It is located only 800m from the beach with Harris Farms market and Manly golf course around the corner! The property is immaculate and SO LARGE! Great for the whole family!!

The staff are so informed and helpful. Response time to questions are almost immediate and accurate. Highly recommended and will definitely be booking this (or another one of their properties again!

20 December 2025
Unprompted review
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Reply from MadeComfy

Hi, thank you for your feedback and continued confidence in us. We are committed to maintaining the highest standards of service and look forward to welcoming you again in the future. ~SP

Rated 5 out of 5 stars

Made comfy was fabulous!

Made comfy was fabulous! Their communication was detailed and we had quick responses. The property was well equipped and very tidy, exactly as described. We would stay again.

27 December 2025
Unprompted review
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Reply from MadeComfy

Hi, thank you for taking the time to share your feedback. We truly appreciate your trust in us and are delighted to have had the opportunity to host you. We look forward to welcoming you back and creating another memorable stay. ~SP

Rated 5 out of 5 stars

Easy check in with clear instructions

Easy check in with clear instructions. Accommodation as described, spacious and comfortable. Great location. Felt we could reach out to hosts as needed.

28 December 2025
Unprompted review
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Reply from MadeComfy

Hi, we appreciate you sharing your feedback with us. Your trust is highly valued, and we remain dedicated to ensuring an exceptional experience at every visit. We look forward to welcoming you again on a future stays. ~SP

Rated 5 out of 5 stars

Peaceful neighbourhood, great for a quiet family getaway!

This is a great place if you're looking for a peaceful and relaxing family getaway. We loved spending Christmas here! And the balcony and bbq make it very suitable for the warm weather.

24 December 2025
Unprompted review
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Reply from MadeComfy

Hi Rumeysa, thank you for sharing your wonderful experience with us. We are absolutely delighted to hear that you and your family enjoyed a peaceful and memorable Christmas at our property.
Your kind words truly inspire our team, and it was our pleasure to host you. We look forward to welcoming you back for another exceptional stay filled with comfort, joy, and cherished memories.~UC

Rated 5 out of 5 stars

Perfect getaway and excellent host

We just spent five wonderful nights in a new apartment in North Fremantle, and it exceeded our expectations! The space was spotless and exactly as described. It had all the amenities we needed for a comfortable stay. The bedding and towels were fresh and clean. The unit is walking distance to the beach. Additionally, the team was incredibly responsive and helpful throughout our visit. We couldn't have asked for a better stay!

18 December 2025
Unprompted review
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Reply from MadeComfy

Hi, thank you for sharing such wonderful feedback. We’re delighted to hear that your stay exceeded expectations and that you enjoyed the cleanliness, amenities, comfort, and convenient location near the beach. It’s especially great to know our team was responsive and helpful throughout your visit. We truly appreciate your kind words and look forward to welcoming you back for another memorable stay.~dc

Rated 5 out of 5 stars

Best trip

Best trip, host and accommodation was 10/10

24 December 2025
Unprompted review
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Reply from MadeComfy

Hi Ashley, thank you for your wonderful feedback. We are overjoyed that you enjoyed a comfortable, and secure stay. Your satisfaction is our highest priority, and we look forward to hosting you again, offering an even more elevated experience.~UC

Rated 5 out of 5 stars

Met my Expectations

Easy, comfortable, secure, clean and a terrific location.

24 December 2025
Unprompted review
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Reply from MadeComfy

Hi Claude, we are thrilled to hear that you enjoyed an easy, comfortable, and secure stay in such a terrific location. Your kind rating means a great deal to us, and we are delighted that our service met your expectations. Our team remains committed to delivering truly impeccable experiences, and we look forward to welcoming you again.~UC

Rated 5 out of 5 stars

Great place to stay for a family

Great place to stay for a family

19 December 2025
Unprompted review
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Reply from MadeComfy

Hi, Thank you for your valuable feedback! We're delighted to know that you had a pleasant experience with us. We look forward to hosting you again soon with more seamless stays. ~Arsh

Rated 5 out of 5 stars

A great apartment in a great location

A great apartment in a great location. We’ll be back. Thanks again.

14 December 2025
Unprompted review
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Reply from MadeComfy

Hi Andrew, we sincerely appreciate your kind rating and are delighted to hear that our service exceeded your expectations. It brings us great joy to know you enjoyed a wonderful apartment in such a prime location.
Our team remains wholeheartedly dedicated to delivering impeccable experiences, and we look forward to welcoming you again. ~UC

Rated 4 out of 5 stars

Beautiful apartment with amenities…

Beautiful apartment with amenities included and well located. Directions to parking spot would be beneficial as very hard to find.

16 June 2025
Unprompted review
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Reply from MadeComfy

Hi, thank you for your kind feedback. We’re delighted to hear you enjoyed the apartment, its amenities, and the location. We appreciate your suggestion regarding parking directions and will certainly work on improving this for a smoother arrival experience. We look forward to welcoming you again.~dc

Rated 5 out of 5 stars

Very nice location!

Very nice location!
Managing company was very efficient and helpful. 😊

15 December 2025
Unprompted review
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Reply from MadeComfy

Hi, Thank you for your kind words! We’re glad to hear you enjoyed the nice location and found the managing company efficient and helpful 😊 We truly appreciate your feedback and hope to welcome you again soon.~Team Madecomfy.

Rated 5 out of 5 stars

Nice clean room in a good location

Nice clean room in a good location. Smart tv, walking distance to shops and restaurants. Would highly recommend. Second time I’ve stayed in the building and will stay again

3 September 2025
Unprompted review
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Reply from MadeComfy

Hi, thank you for sharing your wonderful feedback. We are delighted to know that you enjoyed the comfort of your room, the convenience of our location, and the amenities provided. It is truly rewarding to hear that your experience has been so positive that you chose to stay with us again—and that you plan to return.
Your kind recommendation means a great deal to us, and we remain committed to ensuring that every stay exceeds your expectations. We look forward to welcoming you back for another seamless and memorable experience.~UC

Rated 5 out of 5 stars

I really enjoyed living there

I really enjoyed living there, the apartment was lovely, clean and in a great location.

20 December 2025
Unprompted review
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Reply from MadeComfy

Hi, thank you for your valuable feedback! We're delighted to know that you had a pleasant experience with us. We look forward to hosting you again soon with more great deals and seamless stays. ~Arsh

Rated 5 out of 5 stars

the location is great

the location is great, it's only 20 minutes walking from the Opera House. The view is really nice.

15 December 2025
Unprompted review
MadeComfy logo

Reply from MadeComfy

Hi, thank you for taking the time to share your feedback. We truly value your trust in us and remain committed to providing you with a seamless experience. ~SP

Rated 5 out of 5 stars

Very spacious and great location

Very spacious and great location! Best pillows I've ever had at a hotel which is important for long stays. Kitchen was well equipped and had everything we needed.

14 December 2025
Unprompted review
MadeComfy logo

Reply from MadeComfy

Hi Jamie, we sincerely appreciate your kind rating and are pleased to know that our service met your expectations. It is always our endeavor to curate exceptional experiences for our guests.
We look forward to hosting you again soon and extending the best available rates along with exclusive privileges to make your next stay even more memorable.~UC

Rated 1 out of 5 stars

We we asked to pay extra 150 dollars…

We we asked to pay extra 150 dollars for the cleaning while the apartment was left clean even hovered after us.

21 December 2025
Unprompted review
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Reply from MadeComfy

Hi Katerina, we understand how upsetting this situation must have been, especially when the apartment was left clean and well maintained. Being asked to pay an additional cleaning fee in such circumstances is concerning and not the experience we want our guests to have. Kindly share your booking ID and contact details so that we can assist you further. ~Arsh

Rated 5 out of 5 stars

Great stay

Great location, property was well appointed & as described, and responsive company.

17 December 2025
Unprompted review
MadeComfy logo

Reply from MadeComfy

Hi, thank you for your kind feedback! We’re glad you enjoyed the great location, found the property as described, and had a smooth experience with our team. We look forward to welcoming you again. ~Arsh

Rated 5 out of 5 stars

Holiday perfection

To begin with the location was perfect for our stay. Then when we entered the apartment, I was thoroughly impressed with the stylish decor. This is what you want when you’re on holiday - to feel like you are truly on holiday. The apartment was exceptionally comfortable with everything that we needed. I would absolutely stay there again.

14 December 2025
Unprompted review
MadeComfy logo

Reply from MadeComfy

Hi Vicki, thank you for such a wonderful review! We’re delighted to hear that the location, stylish décor, and overall comfort made your stay feel truly special. It’s great to know the apartment had everything you needed for a perfect holiday experience. We’d be absolutely happy to welcome you back again! ~Arsh

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