Luminaldigital Reviews 1,157

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 189 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The customer service is frequently highlighted as exceptional, with many people appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly with website development and design. Reviewers are particularly impressed with the quick response times and the smooth user experience. However, some people were dissatisfied with the service, mentioning issues with communication, slow responses, and websites that did not meet expectations or required extensive post-completion work. A few customers also reported being overcharged for services or experiencing difficulties with website functionality after launch.

What people talk about most

Website

Customers consistently note positive experiences with website development and support. Many reviewers... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, patience, and... See more

Service

Consumers generally express satisfaction with the service received. Many reviewers highlight the... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently praise the... See more

Response time

People report positive experiences with response times. Many customers praise the prompt communication, quick... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This was a tricky thing to do arranging an Eventbrite page for multiple events and publishing them on social media. Jodi was brilliant. She was really helpful and worked very hard to get everything s... See more

Rated 5 out of 5 stars

ElevateOM has been looking after our SEO for a few years now we have seen a steady rise in our online presence . Customer service is great ,we have a great dedicated project manager who keeps us updat... See more

Company replied

Rated 5 out of 5 stars

ElevateOM is more than elaborated company. I'm not mentioning this because they are connected with me, but They are just excellent staff helping businesses to leverage their efforts. I can't wai... See more

Company replied

Rated 5 out of 5 stars

I was really impressed with Elevate OM. Keith Emmerson initially took a lot of trouble to understand our complex low budget brief. Then an account team lead by Senior SEO Acount Manager Stacey Swinbur... See more

Company replied



Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 90% of negative reviews

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Rated 5 out of 5 stars

A wonderful service

I contacted Elevat Online Marketing to develop my website, and from the very first interaction, they were absolutely amazing. I would especially like to say a big thank you to Christine and Avinash for their outstanding support and professionalism throughout the entire process.
I also used their content writing service, and I was very impressed with the quality of work. They were patient, attentive, and made sure everything was exactly how I wanted it before finishing the project.
I truly appreciate all their hard work and would highly recommend Elevat Online Marketing to any business looking for a professional website and excellent service.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

We were sold SEO services and we never…

We were sold SEO services and we never received any reports as to what the company actually did for our £500 per month.

The only reports were monthly emails stating our rankings and excuses regarding Google search algorithms changing, but never any indication as to what they were actually doing to identify and address any on-page or off-page issues. Most companies would at least say we discovered these issues and here are the specific activities we done to fix the issue, or what we are planning to do.

We have many bad SEO providers in the past 16 years and this is just another one to add to our portfolio of useless SEO providers.

The company has now changed their name to Luminal Digital Limited and continues to invoice us under this new company for services that we asked to be discontinued and we never entered into any agreement with Luminal Digital Limited.

We made a big mistake responding to a random cold call email we were sent by this company, that should have been a red flag, as genuine trustworthy enterprises wouldn't send cold call emails.

28 March 2026
Unprompted review
Luminaldigital logo

Reply from Luminaldigital

Thank you for taking the time to share your feedback. We genuinely understand your frustrations and appreciate the opportunity we had to work with you.
At the beginning of the campaign, we provided a complimentary video audit at your request, which was well received and highlighted several significant issues affecting the website, including technical SEO concerns and a highly toxic backlink profile. Following this, we outlined a structured 3-month strategy designed to address both the onsite and offsite issues impacting performance.
However, shortly after work commenced, a new party was appointed on your side to manage the technical fixes and spam link removal without prior consultation with us. On 25th February, we were instructed to leave these onsite elements with your new appointed team. Unfortunately, many of the recommendations outlined in the audit were not implemented as advised. As a result, we continued delivering the offsite SEO work in line with the agreed strategy.
As previously discussed, SEO campaigns require coordination between onsite and offsite activity to achieve the best results. With multiple parties working independently and limited communication between teams, this inevitably created conflicts that impacted overall performance.
Despite these challenges, the campaign did produce measurable improvements in visibility and rankings across several important commercial high intent and informational early journey search terms, including “accredited hypnotherapy training UK”, “clinical hypnotherapy courses”, “diploma in hypnotherapy”, “hypnosis courses”, and “hypnotherapy courses”, among others.
We fully appreciate that SEO can feel frustrating at times, particularly as results take time, consistency, and long-term commitment. Frequently changing providers, as mentioned in your review, can also disrupt momentum and make sustained progress more difficult.
Throughout the campaign, we continued to carry out the work outlined in the original audit, and positive gains in search visibility were being achieved.
We wish you and your business the very best moving forward.

Rated 5 out of 5 stars

Hi Maria and Avinash,

Hi Maria and Avinash,

I just wanted to take a moment to express my sincere appreciation for the incredible work you’ve both done on the LegacyLetterLife website.

From the very beginning, it was clear that you understood not only the technical requirements but also the emotional depth and purpose behind the project. The final result reflects that beautifully. The design feels thoughtful, elegant, and aligned with the heart of what LegacyLetterLife represents. Navigation is smooth, the layout is intuitive, and every detail seems to have been handled with care.

I especially value your professionalism, responsiveness, and willingness to adapt along the way. You made the entire process feel collaborative and seamless, which is not something to take for granted.

Thank you both for your dedication and for bringing this vision to life in such a meaningful way. I’m truly grateful for your work and would gladly recommend you to anyone looking for a team that combines skill with genuine care.

Warm regards,Legacyletterlife

22 April 2026
Unprompted review
Rated 5 out of 5 stars

Great website design

We had a new website designed for our dancing group as our old website was very outdated. The team at ElevateOM (Avinash & Cristine) were extremely helpful, lots of checking in along the way to make sure we were happy with each section of the website as it was built.
After the website was launched, Cristine talked me through the how to use the website and update it.
Overall very happy with our new website, thank you both!

1 February 2026
Unprompted review
Rated 1 out of 5 stars

Was completely mis-sold

Was completely mis-sold. Got promised the world by the salesman Keith who sold it to me, after already being doubtful of these type of people.
So I said I would create my domain and google page which I was told not to it will be taken care of for me, little did I know they done this to keep a hold of you and to make moving difficult.
Countless back and forth email interactions to tell them pictures do not fit , pictures are fuzzy etc they just kept sending over complete dribble to get the second invoice paid with no care in the world.
I was also told that the website price was the price after I said I was not paying a penny more which was fine up until I was told I had to create my own website content as this was not included lol. So the £600 was supposed to be for a smooth easy quick website with content and SEO optimisation with a google business page. Spent months getting the below average website online and fixed. Had to create my own content. Had to finish the google business page as it was created terribly in minutes just to shut me up and my website is not to be found anywhere online. So overall terrible experience which I did to save me time but cost me loads in the long run. My website was live for two weeks but they would not let me gain access to my domain for work reasons so I spent even more time trying to move. So a 10month process or so to end up getting about two weeks of a bad website then moving on. Could have used fiverr for half the price and half the hassle with a good website and SEO optimisation. STAY AWAY!

16 April 2025
Unprompted review
Luminaldigital logo

Reply from Luminaldigital

Thank you for your feedback. We are writing to formally address the points raised in your review.
We take allegations of mis-selling very seriously; however, we must clarify that no such practice occurred. Our sales process is transparent, and all agreements are based strictly on the documented terms provided at the point of sale.
Scope of Work and Inclusions All inclusions for your project were clearly itemised on your signed Confirmation Order. This document serves as the definitive record of your purchase. Any services not listed—such as bespoke content creation—fall outside the agreed scope. It is standard practice for clients to provide their own business content unless a dedicated copywriting package is selected.
Google Business Profile and SEO. Please note that the setup of a Google Business Profile was not part of your contractual agreement. We can accommodate this as a gesture of goodwill to assist your launch, with the intention of handing it over upon the site going live. Furthermore, we confirm that your website was built to professional SEO standards to ensure a solid technical foundation.
Project Completion: The management of the domain and accounts during development is a technical necessity to ensure correct configuration.
We consider the services provided to be in full alignment with your Confirmation Order and stand by the integrity of the work delivered.

Rated 5 out of 5 stars

Prompt an Accurate

The company responded promptly to my request for changes to my website and made those changes perfectly first time

31 March 2026
Unprompted review
Rated 5 out of 5 stars

Just a quick reveiw to say a great job…

Just a quick reveiw to say a great job done for my website by Jackie and Anivash. Was a bit hesitant at 1st but really pleased with the outcome of my site. Great communication and always happy to help with any issues. If youre thinking of getting a website then I highly reccomend ElevateOM

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Amazing team work!

I can’t recommend this team enough! They built my website from start to finish and have been absolutely fantastic to work with every step of the way. Whenever I wanted changes or updates made, they were always quick to action them, and took the time to offer thoughtful advice along the way too. What I really appreciate is that they constantly checked in with me to make sure the new updates were what I wanted, asking if I was happy or if there was anything else I’d like adjusted. They were incredibly patient with all my questions and requests, always responsive, and maintained a high level of professionalism throughout. Thank you to Leizel and Avinash for all their support, are credit to the company!

24 March 2026
Unprompted review
Rated 5 out of 5 stars

My Experience with ElevateOM has been…

My Experience with ElevateOM has been great, I love the way the team works together to help me achieve what I want and very understanding when I didn’t get back to them on time. What a great team I love you guys thanks for making my site great 👍.

Kind Regards

Efe

26 March 2026
Unprompted review
Rated 1 out of 5 stars

A Fraud company, they only take your money

Very bad service, they took my money but didn’t even get me 1 lead, then I called them and ( Agada) was her name I guess, she told me to pay for 2 years and then after that you might get a lead. I called Stacey my account manager more than 10 times for 3 weeks, also messaged her but she never answered.
I called Keith more than 10 times but no replies. They won’t even Answer. All I would say that it’s a fraud company. They only take your money.

3 March 2026
Unprompted review
Luminaldigital logo

Reply from Luminaldigital

The SEO campaign went active less than a month ago, as Agata and the client discussed over the phone this is not to generate leads yet as we are working to gain ranks on Google so the website can start to appear on page one. Our dedicated account manager discussed the campaign with the client via phone calls and emails since the start, if we had not been in contact the campaign, the client also provided information to get the campaign live. Google ads was also discussed if the lead generation is the priority where you pay per click on Google, this will cost more than £150+vat per month in comparison; the SEO is a beneficial campaign for a website less than 6 months old. Demanding a refund after less than a month after the campaign went live is not how business works, as stated in our terms we do require a 30 day cancellation notice, on this occasion we are happy to part ways and waive the notice period. SEO is a long term solution and there is no guarantee when leads are generated, unfortunately this client in unrealistic with expectations and making up a 2 year lie is not what Agata advised. We wish the client all the best with their future business endeavours.

Rated 1 out of 5 stars

Scam web service provider

I contacted this company late 2025. Their website purports to be professional & appears to be UK based.I required to have a professional services website to be created. What I got was far from that. It was apparent that I was dealing with sub-contractors who were not based in the UK.Having had experience of dealing with people whose English is not their native language previously, there’s a communication issue. In this instance also a competence issue about providing those services required. I’ve requested refund to my card provider upon two occasions previously. I’ve been ignored & have now requested chargeback by my card provider. I would recommend not to use this company. What they offer is not what received. I’d probably say that it’s verging upon a scam that provides services that it is not able to provide.

17 March 2026
Unprompted review
Luminaldigital logo

Reply from Luminaldigital

David chose to get a theme (off the shelf) solution from us. He then claimed he purchased a bespoke solution of which we provided evidence that he clearly did not select. He went for the cheapest solution we provide. He then decided to complain that some of our staff work form overseas. Our staff have impeccable English and are fully trained in their roles. It's such a shame to see a project end this way...

Rated 5 out of 5 stars

very efficient team

very efficient team, pleasure to work with if anything i slowed them down! Can confidentally refer them to my colleagues -keep up the good work guys!

11 March 2026
Unprompted review
Luminaldigital logo

Reply from Luminaldigital

Thank you so much, Tawanda! We do intend to!

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