Lodge Brothers (Funerals) Ltd Reviews 

5,693
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 733 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and celebrants for providing exceptionally compassionate, kind, and professional support throughout very emotional and difficult life moments. Reviewers emphasize that funeral arrangements are handled very efficiently, ensuring every specific detail matches their exact wishes without anyone ever feeling rushed. Some reviewers noted that they are loyal, long-standing returning customers who consistently rely on this business for multiple family funerals over many years. Consumers also deeply appreciate the highly personalized attention to detail, transparent communication, and deeply comforting environment provided by the dedicated local team members.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently describing team members as... See more

Service

Users describe positive interactions with service, highlighting exceptional compassion and professionalism.... See more

Customer service

Consumers find customer service to be positive, noting that reviewers are consistently guided through... See more

User experience

Reviewers highlight positive aspects of user experience, noting that helpful staff guided them gently through... See more

Quality

Reviewers mention positive feedback about quality, expressing immense satisfaction with the stunning... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The funeral was tailored to our exact needs. Being able to use the Chapel at the Woking Branch for the service allowed for a relaxed atmosphere and then to have the refreshments at the same place gave... See more

Company replied

Rated 5 out of 5 stars

From the first call, Shobha guided us through the process in a compassionate, kind and caring way. We found her to be a warm and reassuring presence at a very difficult time. Chris, the celebrant, was... See more

Company replied

Rated 5 out of 5 stars

Jo and Laura were both compassionate, understanding, patient and caring. Nothing was too much trouble. We felt totally safe in their hands and the end result was just as we hoped. Hazel was very prof... See more

Company replied

Rated 5 out of 5 stars

All of the staff at Lodge Brothers in Twickenham are excellent. Julie is especially wonderful. She took care of my Mum 6 years ago and then last year she looked after my Dad. Everyone else we came int... See more

Company replied


Company details

  1. Funeral Director
  2. also in
  3. Casket Service
  4. Cremation Service
  5. Funeral Home
  6. Legal Services

Written by the company

Lodge Brothers are an independent, employee owned funeral service. 7 generations of our family have been helping local families in their time of need. For 240 years we have provided funerals, both modern & traditional, with reverence and compassion, for all faiths and the non-religious. We can facilitate cremations, burials, direct cremations and remembrance services. We bring our Lodge difference to every service offered including our own legal team (providing wills, probate and lasting POAs) and our highly skilled masons providing unique memorials, inscriptions and design work. We have a dedicated Funeral Plan Team who can help with planning for the future with a funeral plan or funeral wishes. We also supply floral tributes, Orders of Service, cremation urns and keepsake jewellery.


Contact info

5.0

Excellent

TrustScore 5 out of 5

6K reviews

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Replied to 100% of negative reviews

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5.0

All reviews

(5,693)

734 reviews in the last 12 months

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Rated 5 out of 5 stars

From the first phone call

From the first phone call, Gina was my first point of contact when Mum had passed away, I went into the this is not real so Gina made arrangements and listened to me when I asked for Mum to be left until 8pm so my siblings could arrive, at 7.50 the guys arrived and waited for me, Mum was respectfully taken by the staff and I was informed where she was going and the next steps, for the next four weeks whilst waiting for a date for the crematorium Gina worked with us to make sure everything was taken care of, Gina became my friend and I can't thank her enough for all her hard work, care and support, the service deserves more than 5 ***** and I wouldn't hesitate in recommending Lodge Brothers in the future, the day arrived and I knew that Mum would be with us right on time Duncan and his team arrived, the service was just as we wished for, no rushing because it was a wet & rainy Friday Afternoon, they even came back as a mobile phone was left in the limo!
The aftercare service has been given to us checking in on Monday and arranging the collection of Mum and getting our keepsakes ready for me to collect.
Thanks so much for everything, Mum would thank you too Caroline, Bob and Family x

23 October 2026
Rated 5 out of 5 stars

From start to finish …

From start to finish lodge brothers were exceptional. Very caring and very professional making the whole funeral experience easier for myself and my family when my husband passed .

23 September 2026
Rated 5 out of 5 stars

Highly recommend …

Everyone was extremely friendly and empathetic yet efficient. From the moment they collected my sister to the day of the funeral nothing was too much trouble and the whole team worked tirelessly to make the day exactly how we wanted it. Would recommend them without question - thank you

23 October 2026
Rated 5 out of 5 stars

Fantastic service

Fantastic service, very caring and supportive along the way. A huge thank you to Tracey at the molsey office for all your help

19 October 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review. We are pleased to hear that Tracey provided such caring and supportive help throughout the arrangements. We will be sure to pass on your thanks to her. Kind regards Robert Lodge

Rated 5 out of 5 stars

I think we as a family were treated…

I think we as a family were treated with the utmost respect and found the service to have great care

21 October 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review. We are pleased to hear that you and your family felt treated with such respect and care throughout. Kind regards Robert Lodge

Rated 5 out of 5 stars

Lodge brothers did an amazing job to…

Lodge brothers did an amazing job to help me get through a very Difficult time the staff were amazing. very patient and when that day came It went very smoothly . I would definitely recommend the lodge brothers

12 October 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review. We are pleased that our team supported you with such patience and care, ensuring everything went smoothly on the day. Kind regards Robert Lodge

Rated 5 out of 5 stars

Respect and dignity

The support we received was excellent, the care that was taken to make sure during this time respect and dignity for Mum was a priority and we were looked after at each stage was much appreciated.
Susan and Chris at Woking could not have been kinder

20 October 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review. We are pleased to hear that Susan and Chris in Woking supported you with such kindness and care, ensuring your mum was treated with the dignity and respect she deserved throughout. We will be sure to pass on your thanks to them both. Kind regards Robert Lodge

Rated 5 out of 5 stars

Our experience with Lodge Brothers for…

Our experience with Lodge Brothers for the funeral arrangements of our dearly beloved mother was phenomenal.
Angela was extremely kind, patient, and attentive. She provided a listening ear to every detail of our requests and offered thoughtful suggestions and advice whenever needed. The viewing of Mum was so graciously prepared, and Angela gave us the time and space to spend with her in those precious final moments prior to the burial. Every visit to Lodge Brothers was met with Angela’s genuine warmth.
On the day of the funeral service, the team was completely punctual, and the entire procession with the hearse went seamlessly. The gentlemen who drove the limousine were equally kind, respectful, and patient.
Thank you to Lodge Brothers and to Angela for holding our hands throughout this process. Your support was deeply felt and appreciated.
With sincere gratitude,
On behalf of the family of Henrietta Iyabo Okeowo (née Lambert-Davies)

9 October 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for such a heartfelt 5* review. We are so pleased to hear that Angela supported you and your family with such kindness, patience and understanding. It is reassuring to know that everything ran smoothly on the day and that you felt so well cared for throughout. We will be sure to pass on your lovely words to Angela and the team. Thank you for placing your trust in Lodge Brothers at such an important time. Kind regards Robert Lodge

Rated 5 out of 5 stars

Both Julie Bryant and Emma were amazing…

Both Julie Bryant and Emma were amazing and made the difficult times so much easier
The funeral was so well organised and they helped to make the celebration of my grandmothers life a day of joy as well as rememberance
I would highly recommend Lodge brothers

5 October 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review and recommendation. We are pleased that Julie and Emma supported you with such care and helped create a meaningful celebration of your grandmother’s life. We will be sure to pass on your lovely feedback to them both. Kind regards Robert Lodge

Rated 5 out of 5 stars

Kind, efficient and compassionate service

From the first call, Shobha guided us through the process in a compassionate, kind and caring way. We found her to be a warm and reassuring presence at a very difficult time. Chris, the celebrant, was equally efficient, kind and understanding. We had so many compliments about how beautiful the service was, in no small measure due to Chris’ organisation, input and delivery.

16 October 2026
Unprompted review
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your kind 5* review. We are pleased to hear that Shobha provided such compassionate and reassuring support throughout the arrangements and that Chris helped create a service that meant so much to you and your family. Thank you placing your trust in Lodge Brothers. Kind regards Robert Lodge

Rated 5 out of 5 stars

very smooth

very smooth, straight forward, lovely people to deal with, Rea was great at askew road branch

11 September 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review. We are glad to hear that Rae at our Askew Road branch made everything straightforward and provided such helpful support. We will be sure to pass on your kind words to her. Kind regards Robert Lodge

Rated 5 out of 5 stars

Caring staff guided us through a…

Caring staff guided us through a difficult time

14 September 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review. We are pleased our team could guide you through such a difficult time with care and understanding. Kind regards Robert Lodge

Rated 5 out of 5 stars

Jackie and the whole team at Lodge Bros…

Jackie and the whole team at Lodge Bros Shepperton made every element of the process of arranging and delivering funeral services for my husband, easy and with total understanding and compassion.

16 October 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review. We are pleased to hear that Jackie and the Shepperton team supported you with such understanding and compassion. We will be sure to pass on your thanks to Jackie and the team. Kind regards Robert Lodge

Rated 5 out of 5 stars

Excellent service

Every member of staff was extremely helpful,kind and supportive. They made a very difficult time much easier to bear.

15 October 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your kind 5* review. We are pleased our team could support you with kindness and care during such a difficult time. Your feedback is greatly appreciated. Kind regards Robert Lodge

Rated 5 out of 5 stars

Service and Staff impeccable and…

Service and Staff impeccable and company maintain a high level of ethical care.

15 October 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review. Providing care with dignity, compassion and high ethical standards is very important to us and we are pleased to hear that you found our service and staff impeccable. Kind regards Robert Lodge

Rated 5 out of 5 stars

Exactly the funeral we wanted.

Shobha guided me through the whole funeral process for my husband with consideration and great kindness. She quickly gauged the sort of farewell we wanted to give him and made suggestions and recommendations that matched our wishes. Nothing felt rushed and when we requested a few changes to the plan she accommodated them without any difficulty. Her availability was excellent. The celebrant, Joanna, supported us throughout in the same manner as Shobha. And thanks are also due to the Funeral manager, who supported us on the day, and to the florist for the beautiful fresh flowers, which again reflected just the effect we wanted to achieve. The funeral was exactly what we wanted and went off without a hitch. I would highly recommend Lodge Bros.

15 October 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for such a thoughtful 5* review and recommendation. We are pleased to hear that Shobha took the time to understand your wishes and guided you through the arrangements with such kindness and care. It is wonderful to know that Joanna, the funeral manager and florist all contributed to making the day so personal and meaningful. We will be sure to pass on your kind words to everyone involved. Kind regards Robert Lodge

Rated 5 out of 5 stars

As a lodge employee I was totally…

As a lodge employee I was totally confident in the company’s ability to make my mother’s funeral a success & also the crew were extremely professional in their work ethic

9 October 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for sharing your 5* review. We know how important it is to feel confident in the team looking after your own family and we are pleased that we could give you that reassurance when arranging your mum’s funeral. Thank you for placing your trust in Lodge Brothers. Kind regards Robert Lodge

Rated 5 out of 5 stars

Professional in every way

Professional in every way, first class customer service

8 October 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review. We are pleased to hear that you received such a high standard of service and found our team professional throughout. Your feedback is greatly appreciated. Kind regards Robert Lodge

Rated 5 out of 5 stars

Julie

Julie at Twickenham was very kind and helpful with arranging the funeral for my mum. I can’t thank her enough as she took most of the stress away in such a difficult time.

5 October 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review. We are pleased to hear that Julie was able to support you with such kindness and understanding, helping to take some of the stress away when arranging your mum’s funeral. Kind regards Robert Lodge

Rated 5 out of 5 stars

The team at Lodge Brothers in Feltham…

The team at Lodge Brothers in Feltham were so kind, compassionate and cared about every little detail. I found their advise and experience essential to allow us to navigate the process. They handled the vast majority of items and liased with all of the relevant parties. True professionals.
Thank you for all your help.

12 October 2026
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Reply from Lodge Brothers (Funerals) Ltd

Thank you for your 5* review. We are pleased to hear that the Feltham team supported you with such compassion and attention to detail, helping to guide you through the arrangements and take care of the many things involved. We will be sure to pass on your thanks to the team. Kind regards Robert Lodge

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