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Locauto Group - Verona Aeroporto Reviews 

2,847
TrustScore 4.5 out of 5

4.6

Villafranca Caselle di Sommacampagna, 37060 Verona, Verona / Veneto, IT


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See what reviewers are saying

Rated 5 out of 5 stars

I booked a car from Verona Airport Locauto for three days. The lady who took me to the car was very professional and pleasant. The car was clean, relatively new and fun to drive. It was a first experi... See more

Company replied

Rated 5 out of 5 stars

Great experience! Everything went very smoothly and quickly. We received a beautiful, new and perfectly clean car. The whole rental process was easy and hassle-free, and everything was well organized.... See more

Company replied

Rated 5 out of 5 stars

The lady who provided us with the cars at short notice was extremely helpful in providing us with two cars. We had booked two cars with another provider and because our plane had been delayed by storm... See more

Company replied

Rated 5 out of 5 stars

Booking process and costs involved were transparent and clear. Super easy booking process and easy check in process to pick up the car. Cars are well Maintained and almost feel like new. If the offer... See more

Company replied


Company details

  1. Car Rental Agency
  2. Van Rental Agency

Written by the company

Presso l'ufficio Locauto Rent di Verona Aeroporto in via Aeroporto 5 di Sommacampagna potrai scegliere tra un'ampia gamma di auto e furgoni a noleggio per le tue vacanze o i tuoi viaggi di lavoro. E’ possibile riconsegnare fuori orario previo accordo con l’Ufficio di noleggio. Per maggiori informazioni, contatta il Centro Prenotazioni o direttamente la location al numero +39 0458600846. Se riconsegni il veicolo oltre l'orario di chiusura dell'Ufficio, dovrai parcheggiare il veicolo nello stallo dedicato e lasciare le chiavi, gratuitamente, nella key-box presente nei pressi dell'Ufficio di noleggio. Disponibile anche il servizio di noleggio furgoni a breve termine per lavoro e traslochi: un'ampia flotta di veicoli commerciali a tua disposizione.


Contact info

  • Villafranca Caselle di Sommacampagna, 37060, Verona, Verona / Veneto, Italy

  • +39 0458600846
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4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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4.6

All reviews

(2,847)

61,214 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience with Locauto, Verona airport

I booked a car from Verona Airport Locauto for three days. The lady who took me to the car was very professional and pleasant. The car was clean, relatively new and fun to drive. It was a first experience with that company and it won't be the last since I'll be back in Verona in a few months. As I always do when booking a car I took a video and numerous photos of the vehicle before I left the airport and again when I came back.

14 September 2026
Unprompted review
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Reply from Locauto Group - Verona Aeroporto

Thank you for taking the time to send your review of your rental experience. See you soon, Ginevra

Rated 5 out of 5 stars

Good service and fast employees at desk…

Good service and fast employees at desk are so helpful

13 September 2026
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Reply from Locauto Group - Verona Aeroporto

Thank you very much for such a great review! We work really hard to offer the best rental experience. See you soon, Stefania

Rated 5 out of 5 stars

The person is at the center.

I highly recommend Locauto; the service was personal, professional, and efficient, with no unnecessary delays. Furthermore, the service provided by Adelina at the Verona airport branch counter was outstanding. Like all truly intelligent service, it went beyond mere formalities to offer a genuine human touch, making the experience more personal and positive—all while representing the company excellently. She is a tremendous asset to both the customers and the company.

13 September 2026
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Reply from Locauto Group - Verona Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Fast process

Fast process.

8 September 2026
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Reply from Locauto Group - Verona Aeroporto

Thank you for the great review! Stefania

Rated 1 out of 5 stars

I’ve been scammed by you

I’ve been scammed by you. Accusing me of hail damage when the 4 nights of hire the temperature has been around 33 C there was no damage and they also accused me of an accident in a town I never went to. It has given me worry and strive that is completely out of order. I will never ever use this company again. I’ve cancelled my bank cards and if they wish to take me to court I’ll fight them tooth and nail. They are con artists.

6 September 2026
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Reply from Locauto Group - Verona Aeroporto

Dear Steven,Thank you for sharing your feedback. We would like to emphasize that transparency is always our top priority, and we are truly sorry that this was not the impression you received on this occasion.Our Customer Service team is at your complete disposal to provide all necessary clarifications and review the details of your file (https://portale.locautorent.com/websitecs/cs-home.aspx).

Kind regards,
Elisa

Rated 5 out of 5 stars

Great service with Locauto

Great experience with Locauto. The booking process was easy, the staff were friendly and professional, and everything went smoothly. I would definitely use them again.

30 August 2026
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Reply from Locauto Group - Verona Aeroporto

That's great to hear! See you soon, Angelo

Rated 5 out of 5 stars

Super!

Easy to book and pickup and return. Helpful and polite staff. Good quality of cars. Super clean.

1 September 2026
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Reply from Locauto Group - Verona Aeroporto

Thank you for leaving us a positive review! See you soon, Enrico

Rated 5 out of 5 stars

Great experience

Great experience! Everything went very smoothly and quickly. We received a beautiful, new and perfectly clean car. The whole rental process was easy and hassle-free, and everything was well organized. Very satisfied with the service! Would definitely recommend!

23 August 2026
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Reply from Locauto Group - Verona Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

This Locauto rent went like dolce vita

Sometimes don’t read all the reviews and trust the process !
Everything went perfectly fine.
Quick delivery, good car, good service !
🤌🏼🤌🏼

22 August 2026
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Reply from Locauto Group - Verona Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Smooth easy pick up and drop off

Smooth easy pick up and drop off

28 August 2026
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Reply from Locauto Group - Verona Aeroporto

Thanks for your positive feedback, we are glad you enjoyed your trip with Locauto. See you soon, Gaia

Rated 5 out of 5 stars

Super friendly and quick service

Super friendly and quick service. The staff member was very kind, gave us an excellent introduction, and returning the car was absolutely hassle-free and quick. Everything was great overall.

25 August 2026
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Reply from Locauto Group - Verona Aeroporto

Thank you so much for your positive feedback and for taking the time to post this review. Gaia

Rated 4 out of 5 stars

Car hire from Locauto

Really good service from the lady we dealt with, only gripe was not getting the car we booked for fitting 3 large suitcases and 4 passengers ended up being supplied a car that could only fit 2 suitcases and only just fitted with a bit of persuasion, luckily had another vehicle in the party to take the other suitcase.

1 August 2026
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Reply from Locauto Group - Verona Aeroporto

Dear Peter,thank you for sharing your feedback.
We are glad that you appreciated our helpful staff. WE would like to clarify that bookings are based on car categories rather than specific models; however, in your case, our team provided you with a complimentary upgrade. We apologize if the car did not meet your expectations this time.
We hope to welcome you back for a much better experience next time!

Elisa

Rated 5 out of 5 stars

Helpful staff

Helpful staff, clear documentation. Clean car. Will certainly use again

24 August 2026
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Reply from Locauto Group - Verona Aeroporto

Thanks for us your positive feedback, we are glad you enjoyed your trip with Locauto. Fabio

Rated 5 out of 5 stars

Smooth rental

It was very easy to rent a car! They also accepted my debit card as I forgot my credit card at home. The car Skoda was very good and clean. We had no issues at all. On return, we just parked the car, dropped the key in the letter box and that was it.
All you need is to fill the gas tank to full on return.

22 August 2026
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Reply from Locauto Group - Verona Aeroporto

The team is thrilled to hear such good feedback, and we're proud to be one of the most efficient rental car offices. We look forward to seeing you again soon, Davide

Rated 5 out of 5 stars

Good experience

Good customer experience

21 August 2026
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Reply from Locauto Group - Verona Aeroporto

Thanks for the excellent review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Come back and see us soon, Matteo

Rated 5 out of 5 stars

From start to finish the service we…

From start to finish the service we received was excellent. The booking process was easy, collection was smooth, the car was fine for what we needed - It was slightly smaller than what we had requested but it was ok. The staff were friendly and could speak good English which helps .

13 August 2026
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Reply from Locauto Group - Verona Aeroporto

We're happy to hear you had a great time in Italy. See you soon, Ginevra

Rated 3 out of 5 stars

one person behind the counter is not enough.

we waited more than an hour to get the car.
one person behind the counter is not enough.
also, when we returned the car, i had to look for a parking space by myself. i parked in the "wrong" place and had to do it again, look for a spot for the car. it's not my job! it was annpying and took me about 30 minuts.
beside that, the car was great.

1 August 2026
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Reply from Locauto Group - Verona Aeroporto

Dear Amir,thank you for sharing your experience with us. We are truly sorry for the long wait time at pickup and for the inconvenience you experienced during the car return.

During peak season and rush hours, traffic and high demand can make managing parking spaces smoothly quite challenging. However, we fully understand your frustration, and navigating the lot should never feel like your responsibility. We will share your feedback with our local team to improve our staffing and streamlining our drop-off procedures.

At the same time, we are glad to hear that you enjoyed the car itself. We appreciate your patience and hope to provide you with a much seamless experience on your next rental.

Elisa

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