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Review summary
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Our experience with calling to speak with Jacob Yates was an exceptional experience he was very kind and courteous. When we had a question he couldn't quite get to right away he put us on hold for a b... See more
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I lost my charger for my pendant and looked up lifestation on google, called them and explained my problem. They listened kindly and sent another and it arrived within a week. I cannot thank them en... See more
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I spoke with Reggie today regarding switching from the necklace to a smartwatch. He informed me that once you make this change, and don't like it, you cannot switch back to the necklace. He also let... See more
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Company details
- Home Health Care Service
- Emergency Care Service
- Home Help Service
- Local Medical Service
- Medical Equipment Supplier
- Medical Technology Manufacturer
Written by the company
LifeStation Medical Alert gives seniors the ability to live independently where they are most comfortable — in their own homes. With LifeStation, you get the finest medical alert system with the service you deserve at a cost you can afford. It is LifeStation's mission to help seniors live more comfortably in their own home while providing security and peace of mind to them and their loved ones. With its own UL Listed monitoring center and UL Listed equipment, LifeStation has been providing monitoring excellence for 40 years.
LifeStation
Written by the company
- We're committed to monitoring excellence.
- When you join the LifeStation family, you get top-tier service and protection whenever and wherever you need it. You can rest assured that in the event of any emergency, you can depend on LifeStation to be there for you.
Special Offer - New Customers
Save over $180 on LifeStation Medical Alert Systems
LifeStation offers a risk-free 30-Day Money-Back Guarantee, giving you peace of mind as you try their reliable medical alert services. Plus, you can save over $180 when you choose their annual plan, ensuring continuous protection while maximizing your savings. Take advantage of this incredible offer and invest in your safety today with LifeStation!
Contact info
825 Rahway Avenue, 07083, Union, United States
- 800-884-8888
- info@lifestation.com
- lifestation.com
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy Peasy!
Sherry was informative & courteous. She was able to answer all my questions & followed up within the promised timeframe.
4 December 2025
Reply from LifeStation
We’re so happy to hear Sherry provided excellent service! Your 5-star review is greatly appreciated and motivates us to keep up the great work
THERE WAS NO PRESSURE TO SIGN UP DURING…
THERE WAS NO PRESSURE TO SIGN UP DURING OUR CONVERSATION. FRANKIE EXPLAINED THE PROGRAMS AND MADE SUGGESTIONS ON WHAT I WANTED TO ACCOMPLISH. WE (MY WIFE AND I) DISCUSSED THE SITUATION AND I CALLED FRANKIE BACK AND PLACE MY ORDER.
4 December 2025
Reply from LifeStation
Your satisfaction is our top priority, and we're so happy to see your 5-star review. Thank you for your trust in our service! We’re so glad Frankie could assist you effectively. Thank you for the great feedback!
Agent was very helpful
Agent was very helpful, even compared competitors options to hers.
3 December 2025
Reply from LifeStation
Your satisfaction is our top priority, and we're so happy to see your 5-star review. Thank you for your trust in our service!
The sales person was exceptional
The sales person was exceptional. She was very informative and did not pressure me to make the sale. She explained everything clearly.
2 December 2025
Reply from LifeStation
Thank you for the wonderful review! It’s our pleasure to assist you, and we’re thrilled that you’re satisfied with our service. We’re here whenever you need us.
Life Station is the best company!
Life Station is the best company to work with and trust with the protection of your loved ones. I have trusted them with several of my family members.
I just helped my neighbor get set up and Asia was absolutely amazing. Pleasant, professional, and knowledgeable.
3 December 2025
Reply from LifeStation
Thank you for your 5-star review! We’re delighted that you had a positive experience with our service. We’re so happy to hear Asia provided excellent service. Your feedback will motivate them to continue delivering excellence.
The Agent Was very helpful
The Agent Was very helpful. He answered many questions. He was patient as I have hearing problems . It was one of the best customer service experiences I've had.
3 December 2025
Reply from LifeStation
Thank you so much for taking the time to leave us such a glowing review! We truly appreciate your kind words and are thrilled to hear about your positive experience.
Reply from LifeStation
We're delighted that Frankie left a positive impression on you! Your feedback will motivate them to continue delivering excellence.
Maria was very helpful and patient
Maria was very helpful and patient. She explained everything to me and to my Mom. Her professionalism is why I made the decision to go with your company. THANK YOU
2 December 2025
Reply from LifeStation
“We’re so happy to hear Maria provided excellent service! Your satisfaction is our top priority, and we're so happy to see your 5-star review. Thank you for your trust in our service!
wonderful salesman-explained clearly
26 November 2025
Reply from LifeStation
Thank you for the wonderful review! It’s our pleasure to assist you, and we’re thrilled that you’re satisfied with our service. We’re here whenever you need us.
Ms Christina
Ms Christina, she was very nice and explained everything very clearing to understand about the device.
2 December 2025
Reply from LifeStation
We appreciate your 5-star rating! Our team works hard to deliver the best service possible, and it’s great to see that reflected in your review. Thanks again!
I am disturbed and am not going through with this deal
Not a good start. I checked my bank account and i was billed twice for the same amount on the same day. I didn't see that coming. In this world of scamming it is hard to tell if you are working with a real company or is there or is it scam.
1 December 2025
Reply from LifeStation
Thank you for sharing your feedback, and we're truly sorry that you've had to go through this situation. We appreciate you giving us the opportunity to review the billing details. Based on our review, it is now clear that the charges are not from Life Station.
Thank you again for the opportunity to speak with you over the phone and clarify everything in detail.
Reply from LifeStation
Your 5-star review means a lot to us! We’re excited that Sherry could make a positive impact. Thanks for recognizing their great work!
The representative was one of a kind.
The representative, Christina, was informative, engaging, had a sense of humor and was empathetic.
1 December 2025
Reply from LifeStation
We’re so happy to hear Christina provided excellent service! Your 5-star review is greatly appreciated and motivates us to keep up the great work.”
The great lady that helped me with the…
The great lady that helped me with the process. She is worth keeping
1 December 2025
Reply from LifeStation
Your satisfaction is our top priority, and we're so happy to see your 5-star review. Thank you for your trust in our service!
Reply from LifeStation
We're so grateful for your positive review! It's customers like you that make our job so rewarding.
world class service
29 November 2025
Reply from LifeStation
We’re so happy to hear that you enjoyed your experience. Thank you!
Cooperation
26 November 2025
Reply from LifeStation
We appreciate your 4-star review! We're always striving for excellence, so if you have any suggestions for improvement, we'd love to hear them.
Reply from LifeStation
Hearing about your positive experience has made our day! Thank you for taking the time to share your feedback with us.
Very poor
Very poor. Called in for the test to turn machine on and it has not come back on since talking with customer service. Tried to call and no one was around.
I will call again after holiday.
17 November 2025
Reply from LifeStation
Thank you for giving us the opportunity to walk through the troubleshooting steps with you. Your replacement device is now on the way and will be delivered to you at the earliest possible time.
The person who helped was very kind and…
The person who helped was very kind and explained everything thoroughly.
26 November 2025
Reply from LifeStation
Thank you for the wonderful review! It’s our pleasure to assist you, and we’re thrilled that you’re satisfied with our service. We’re here whenever you need us.
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