LifeMD Reviews 3,963

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 1,604 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach from the team. However, some customers also noted dissatisfaction with the pricing, finding it more expensive than anticipated. Additionally, some people experienced issues with slow response times and occasional difficulties connecting with a live agent, which impacted their overall service experience.

What people talk about most

Staff

Customers consistently note positive experiences with staff, often highlighting their helpfulness, knowledge,... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness and... See more

Service

Reviewers highlight ambiguous aspects of service. While some customers, like those who interacted with a... See more

Response time

Reviewers mention ambiguous feedback about response times. Some customers praise the quick responses, with... See more

Price

Users describe negative interactions with price, frequently citing unexpected and unclear charges. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have had a great experience with getting my medication on time. Except for one time during a discussion with a provider we agreed on continuing with 12.5 mg Mounjaro. Only to find myself with 12.5 m... See more

Company replied

Rated 4 out of 5 stars

I liked that the provider listened to my concerns, and provided appropriate solutions. My issue are: (1) Response time on messages. Anything over 24 hours is unacceptable and at the beginning of... See more

Company replied

Rated 4 out of 5 stars

The ease and convenience of the app was excellent. The actual communication with a live person was the harder part. ONCE that happened though, the shipping of the medication and check ups were fine. O... See more

Company replied

Rated 5 out of 5 stars

Chultzy was terrific. She answered all my questions, clarified aspects of the program that were unclear to me on your site. I’m really excited about joining LifeMD and getting healthy! Chultzy is one... See more

Company replied


Company details

  1. Doctor

Written by the company

LifeMD takes the complication out of healthcare and makes getting thoughtful, comprehensive care easier, faster, and more affordable than ever before. At LifeMD, patients are our number one priority. We built the LifeMD platform to best serve you.


Contact info

4.1

Great

TrustScore 4 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

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Rated 1 out of 5 stars

They don't tell you about the hidden charge

They tell you the medication will cost $149 per month. They don't tell you they are going to bill you that amount two times per month. I emailed them through the site to find out why and did not receive a response. Today I called to cancel and they told me "You pay $149 for the medication and an additional $149 to use our services". I told them I don't use any services other then to answer a couple of questions a month (How much do you weigh? Are you experiencing side effects?"). The representative said, "That is using our services". You have to answer those questions to get your medication sent to you. This is very shady. I wouldn't use this company. There are so many other companies that tell you the charges up front (such as weight watchers and RO). I don't like that I wasn't told I would be bill this twice a month, and then when I ask about it, I'm told the 2nd charge is to use their services....which are just to renew the medication.

13 April 2026
Unprompted review
LifeMD logo

Reply from LifeMD

We appreciate you bringing this billing issue and lack of communication to our attention. We're sorry you were not fully informed about the service fees and that our team didn't respond to your inquiry promptly. We're taking steps to review our communication and billing practices to ensure clarity. Thanks for your feedback.

LifeMD

Rated 5 out of 5 stars

Excellent customer service!

Jared P. was an excellent sales support consultant. He answered all of my questions and explained the program and what to expect from it very well. 10/10 customer service.

14 April 2026
Unprompted review
LifeMD logo

Reply from LifeMD

We're happy to hear that the sales support consultant provided excellent service! We appreciate you sharing your positive experience and are grateful for your feedback.

LifeMD

Rated 5 out of 5 stars

I took a risk!!

I took a risk, had great interaction with online med pros, and got a Veterans discount to boot!

20 October 2025
LifeMD logo

Reply from LifeMD

We're happy to hear that you had a great experience and that our medical professionals were helpful. Thank you for sharing your positive feedback with us!

LifeMD

Rated 1 out of 5 stars

This company intentionally drags out…

This company intentionally drags out your process, in hopes of bleeding you out of more money. Ive never been able to stay on time with my meds because I cant get a refill until 2 weeks after mine are gone.

14 April 2026
Unprompted review
LifeMD logo

Reply from LifeMD

We're very sorry your refills are delayed and that this has caused you to be late with your medication. We'll look into the matter to see how we can improve. Thanks for your feedback.

LifeMD

Rated 5 out of 5 stars

Great Service

Ashley J was very helpful.

13 April 2026
Unprompted review
LifeMD logo

Reply from LifeMD

We're happy to hear that you had a positive experience! Thank you for your feedback; it means a lot to us.

LifeMD

Rated 5 out of 5 stars

100% trusted doctors easy…

100% trusted doctors easy access.Doctors are always available and very informative. Glp1 is real app is easy to navigate can see what meds you are on when it’s time to reorder doctored respond fairly quickly can’t say enough things about this company.

2 April 2026
LifeMD logo

Reply from LifeMD

We're happy to hear that you find our doctors trustworthy and accessible. It's great that you find the app easy to navigate and appreciate the quick responses. Thank you for your positive feedback about our company!

LifeMD

Rated 4 out of 5 stars

Stephanie was very upfront and answered…

Stephanie was very upfront and answered all my questions. Gave my the information I needed to make my decision,

11 April 2026
Unprompted review
LifeMD logo

Reply from LifeMD

We appreciate that you found the information helpful in making your decision. We're happy to hear that all of your questions were answered!

LifeMD

Rated 5 out of 5 stars

Friendly and helpful

Friendly and helpful. Explained everything very well.

11 April 2026
Unprompted review
LifeMD logo

Reply from LifeMD

We're so glad you found our team friendly and helpful! We appreciate you taking the time to share your positive experience with us.

LifeMD

Rated 5 out of 5 stars

Very friendly doctor and he helped me…

Very friendly doctor and he helped me talk through what would work best for my in my situation.

11 April 2026
Unprompted review
LifeMD logo

Reply from LifeMD

We appreciate you sharing your experience. We are so glad to hear that our doctor was friendly and helped you find the best solution for your situation.

LifeMD

Rated 5 out of 5 stars

Ursula was very sweet and helpful.

Ursula was very sweet and helpful. She listened to me and answered questions I had, without being pushy. I told her I needed time to think about it before I made a decision. She understood and sent me an email with her information, and told me how to reach her if I decided to go with the program. Thanks Ursula!

11 April 2026
Unprompted review
LifeMD logo

Reply from LifeMD

We're happy to hear that you found our team member to be helpful and informative. We appreciate that she provided you with the space to make your decision. Thank you for your feedback.

LifeMD

Rated 2 out of 5 stars

Not what they say they are

This is exactly the situation that all of us that are desperate to lose weight are suspicious of. I thought I was signing up for six months of the Wegovy pill ($447), but come to find out, it didn't include the meds, that's an additional $249/month. I'm giving them 2 stars because when I talked to customer service, they said they would refund my $447. We'll see if they actually do it but I can dispute it with my credit card.

11 April 2026
Unprompted review
LifeMD logo

Reply from LifeMD

We regret the confusion about the program's cost and medication fees. We're thankful for your feedback and that our customer service team offered a refund. We'll monitor your refund request to ensure it's processed promptly.

LifeMD

Rated 1 out of 5 stars

Go with Ro

Go with Ro this company basically ripped me off…I spoke with a sales Representative Darron Taylor who offered me a deal of 4 months for a total price of 790.00. I agreed they took my money and only have me 3 months so they ripped me off for my ladt 30 day supply! I have been reaching out to Darron via email and his only response was “let me see what happen to our offer” then crickets. NEVER again …use another company!

7 April 2026
Unprompted review
LifeMD logo

Reply from LifeMD

We appreciate you bringing this to our attention. We're sorry to hear about the discrepancy in the offer and the lack of communication.

Our records indicate that a solution was provided on April 13, 2026. If there are any further questions or concerns, please feel free to reach out. We're more than happy to assist.

LifeMD

Rated 5 out of 5 stars

Great friendly .

Great friendly .. Helpful

10 April 2026
Unprompted review
LifeMD logo

Reply from LifeMD

Thank you for your glowing review!

LifeMD

Rated 5 out of 5 stars

Chultzy was amazing!!

Chultzy was amazing and was able to explain things to me very well!

10 April 2026
Unprompted review
LifeMD logo

Reply from LifeMD

We're happy to hear that the explanation was helpful! We appreciate you taking the time to leave us this wonderful feedback.

LifeMD

Rated 5 out of 5 stars

Great customer service

4 she was extremely polite and very helpful. Her overall demeanor was amazing and she really knew what she was doing. I am an instructional designer and I was just completing new hire training for call center reps and she was just great. She literally knew her stuff and she was just a hoot.

10 April 2026
Unprompted review
LifeMD logo

Reply from LifeMD

We're happy to hear that you found the team member to be polite and helpful! We appreciate you pointing out her amazing demeanor and knowledge. Thank you for your positive feedback!

LifeMD

Rated 4 out of 5 stars

The ease and convenience of the app was…

The ease and convenience of the app was excellent. The actual communication with a live person was the harder part. ONCE that happened though, the shipping of the medication and check ups were fine. Overall, very happy with my experience.

6 March 2026
LifeMD logo

Reply from LifeMD

We're glad you enjoyed the app's ease and convenience. We're sorry communication was challenging initially, but we're happy the shipping and check-ups met your expectations. Thanks for your feedback.

LifeMD

Rated 1 out of 5 stars

Charged 199$ went to answer questions…

Charged 199$ went to answer questions and additional charges that were not presented up front. I requested a refund and no response.

8 April 2026
Unprompted review
LifeMD logo

Reply from LifeMD

We regret you feel this way about unexpected charges and the lack of response.

With further review into your account, our records indicate a solution was provided on April 10, 2026. Please feel free to contact us, if there are any further questions or concerns. We're more than happy to assist.

LifeMD

Rated 5 out of 5 stars

Chultzy gave professional customer service

Chultzy was very friendly, professional and provided me with all the answers to any questions I may have had.

9 April 2026
Unprompted review
LifeMD logo

Reply from LifeMD

We're happy to hear that you had a positive experience! We appreciate you taking the time to share your feedback regarding the friendly and professional service and thorough answers.

LifeMD

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