Laser Clinics AustraliaReviews 

10,653
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 225 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and friendly demeanor, making them feel comfortable and informed. Many people highlight the excellent service and positive user experience, often noting the efficiency and care provided during treatments. Reviewers are particularly happy with the results of their treatments, with many expressing satisfaction with their skin's appearance. However, some people were dissatisfied with aspects of customer service, citing issues like unaccommodating staff and poor communication. A few other people also felt that treatments were rushed, not customized to their needs, or that staff pressured them into purchasing additional services. There were also mentions of negative experiences and a lack of empathy from staff during appointments.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their professionalism, kindness, and... See more

Service

Clients share positive opinions on service, with many reviewers expressing satisfaction with the... See more

Product

People report ambiguous experiences with products, with many customers expressing satisfaction with the... See more

Customer service

Users describe ambiguous interactions with customer service, with many reviewers expressing disappointment... See more

User experience

Reviewers mention positive feedback about user experience, with many customers reporting a safe,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had such a wonderful experience at this clinic today! Elvira is incredibly accomodating but professional with friendly demeanor and put me right at ease. What really stood out was the depth of know... See more

Rated 5 out of 5 stars

The best facial I’ve had in ages. Mariam was warm, welcoming and really knowledgeable - I'd really recommend booking in a facial with her! My skin feels hydrated, plump, and glowy - so impressed with... See more

Rated 5 out of 5 stars

The girls were all so friendly from the moment I arrived. The service I had was carried out professional and quickly. I had a few question about other services which I was interested in and they w... See more

Rated 5 out of 5 stars

I had an excellent laser treatment at LCA Woden! I booked in for a lip and chin laser treatment, (I have fair skin and dark hair, it's the bane of my life!) and it had been some months since my previo... See more


Company details

  1. Beauty Salon

Written by the company

Laser Clinics Australia offer a range of treatments including Laser Hair Removal, Advanced Skin treatments, Cosmetic Injectables and CoolSculpting®.


Contact info

4.2

Great

TrustScore 4 out of 5

11K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.2

All reviews

(10,653)

222 reviews in the last 12 months

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Rated 1 out of 5 stars

Laser Clinics Australia burned me

Laser Clinics Australia Burwood burned my skin!!! They kept pushing me their products and when I raised concerns they told me it gets better but didn’t. Bella didn’t know how to properly the chemical peels and panicked mid procedure and had to call her manager. I have been trying to get in contact to no avail!!!

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Laser clinics Narellan - Elise

I’ve been getting laser for years at multiple different services and as a bigger girl i’ve had majority experiences in the beauty industry where i’ve felt judged and uncomfortable or like i didn’t belong. For an industry that’s supposed to empower women and help them feel confident that has never been my experience.

Although Elise at Laser Clinics Narellan and Macarthur has been amazing! I’ve been seeing her for around 6 years now and i genuinely won’t go to anyone else. From day one she’s always made me feel comfortable in myself. She is kind welcoming and never makes me feel self-conscious. Every appointment feels like catching up with someone who genuinely cares about her clients.

Elise has completely changed the way i feel about attending appointments like these. She creates a safe and positive environment where you can truly be yourself and that’s something that is hard to find.

13 June 2026
Unprompted review
Rated 1 out of 5 stars

Do not leave a consultation deposit…

Do not leave a consultation deposit with this store! The will do everything possible to not refund it if you don’t go ahead with their service. Very quick and easy to take deposit, must liaise with Manager for over two weeks to refund. Not good business practice.

5 June 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely appalled by my experience at…

Absolutely appalled by my experience at Laser Clinics Bondi Junction. From the moment I walked in, the staff member was rude, dismissive, and had zero compassion or professionalism.

I was pressured into doing a Brazilian laser appointment while on my period after already explaining beforehand I could only do legs. I was publicly told to “just put a tampon in” in front of other customers — humiliating, invasive, and completely inappropriate. As a woman, I should not have to defend my body, period, or personal boundaries in a clinic environment.

The treatment itself was rushed, painful, and lacked any communication or care. When I said the laser was too hot, I was told “well your hair is very thick.” No empathy whatsoever.

To make things even worse, after I left, I was falsely accused of not paying and made to return to the clinic. As a mixed-race Black woman with braids, this felt deeply racially profiled and discriminatory. I have never felt so humiliated after a service in my life.

I left feeling degraded, unsafe, and completely disrespected. Avoid this clinic if you value professionalism, dignity, and basic human decency.

23 May 2026
Unprompted review
Rated 5 out of 5 stars

I'm a regular "Ohana!"

I have visited your Broadway Mall LCA Shop on many occasions. I've enjoyed getting various treatments done here, not only for the great results, but mostly because of the warm hospitality received by the staff.
The girls are friendly, knowledgeable and very professional, there's no question the quality of care I'm getting here is second to none. I'm so happy to have stopped in on one of my very first layovers, so long ago. I feel I have friends here, I want to say thank you to Melina, Chloe, Ruby, Paris, and all of you staff. Please pardon if I missed names. Mahalo, Erika Maka (hawaiian airlines crewmember.)

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Such a lovely atmosphere

Such a lovely atmosphere. The staff and technicians are professional, friendly, and clearly know what they’re doing. They did an excellent job, and the whole experience felt very positive and reassuring as a customer. Highly recommend.

21 April 2026
Unprompted review
Rated 1 out of 5 stars

Highpoint

Highpoint, VIC - Unfriendly staff. Bad customer service. During my consult, I was advised to buy skin needling packages for $900 but I was not financially ready so I said no and wanted to go with my $60 session. The staff kept asking me why and i should get it. I understand they might have kpi to upscale but I said no so they should just stop forcing me to get it. Her tone changed afterwards, I was denied to get my facial cause I had done threading a few days ago and said they need to reschedule which was fine but she was very rude and unhappy that I did not get the package she suggested. Guess they just want money!

19 March 2026
Unprompted review
Rated 1 out of 5 stars

Had a very bad experience

Had a very bad experience. The young girl after doing some work on my shoulders increased the temperature and did the back of my neck.
Was severely burnt, painful and blistered my skin.
Will not be coming back again.
Staff inexperienced.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Very effective treatment by Jesalyn

I got treated at the Joondalup clinic by Jesalyn. I got a microneedling treatment. I had previously gotten this treatment at the CBD clinic and felt this time the treatment person was a bit more caring and thorough.
I love the microneedling and the products they use. I did purchase when it was discounted and that helps a lot with the cost, as the regular price is a bit too steep to do this 3 times in a row (to have the best effects).
Thanks Jesalyn for a great job!

1 April 2026
Unprompted review
Rated 5 out of 5 stars

Comfortable, easy, friendly, professional.

I went for my first skin consultation- it was free and comprehensive. Chloe made me feel comfortable and heard. She assessed my skin much better than I could! It was worth it to go to an expert- her skin was lovely as well! I trusted her. She didn’t push to sell anything which I appreciated and I came away with a few products at a good price which I am eager to use pretty much because of the friendliness and non-expectations of my consultant, Chloe. Thanks!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

Very satisfied customer

The staff gave me a warm welcome, I was nervous, but with their friendly reasurance that soon passed.
I was talked through my treatment every step of the way, so I understood what was happening
I am overjoyed with the results, and am enjoying the positive compliments I am receiving.
Thanks team, see you again soon.

31 March 2026
Unprompted review

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