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2.8

Average

TrustScore 3 out of 5

3 reviews

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Rated 1 out of 5 stars

Highly unprofessional and non-responsive

LANE IP never responded to my emails and nor did anyone ever get back in touch with a quote and costs. They have already replied to someone with some made up stuff about their CTO looking into their systems, but frankly they do not come across as professional at all and cannot deal with varying needs for anyone given that they cannot even get past the first base of understanding how to deal with customers in a timely manner, just imagine them dealing with any more advanced things! I was recommended to them, but have told the person that recommended that they must have been mad to have done so.

14 April 2021
Unprompted review
Rated 1 out of 5 stars

Unprofessional company who don’t reply

Dreadful company who simply won’t reply to email messages. I have sent multiple emails requesting a reply and they haven’t had the professional courtesy to do so. Also if you call them, you get an answerphone. Of course they won’t return the calls. Shocking and so unprofessional.

1 March 2021
Unprompted review
Lane IP logo

Reply from Lane IP

Thank you Mr Christensen

We are sorry to receive your review. However, our CTO has checked our IT system and we have no record of you emailing anyone within the Firm, nor you leaving any phone message which is constantly monitored. You will also appreciate we have an answerphone as we are in the middle of a lockdown and so everyone is following Government Guidelines and working from home. Perhaps you could contact me on bmarshall@laneip.com so I can deal with your enquiry?

Regards Barry Marshall
CFO

Rated 1 out of 5 stars

This firm is highly unethical and very…

This firm is highly unethical and very abusive in its methods. They're hired by an American company in a simple trademark case against me but their methods are more of a bandits and extortionists than lawyers. They sent me a letter where they make false allegations against me calling me a tortfeasor and calling my tm registration activities "unlawful". They harassed people who has no relation to this trademark by calling them on their private phone after business hours trying to reach for me. Basically what they do is intimidate, harass, abuse and make false accusations. I have already notified CITMA/IPREG/Legal Ombundsman/Legal Services Board. We are filing a police report for the phone abuse and going to sue them for false allegations and slander
UPDATE:
as I have already been warned, they may have take action against me for defamatory commentaries (how about that, it was them who used slander toward me first but they want to take action against me for defamatory!), so here is the proof: couple of snippets from their initial letter where they call me a tortfeasor, call my activities unlawful even though there was no court decision to label me that. and a screenshot of their incoming harassment call to a completely another person in attempt to find and contact me posted in Google reviews as Trustpilot does not allow photos in their commentaries

15 January 2020
Unprompted review

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