Lampwise Reviews 

100
•
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

I emailed Lampwise about a halogen bulb for my cooker hood, Natasha replied very quickly to say they had it in stock and could despatch . I called her and it arrived yesterday. She was very knowle... See more

Rated 5 out of 5 stars

Having used Lampwise on several previous occasions we returned to the shop to order some wall-mounted light fittings. We were shown a range of suitable designs and fittings from which we selected one... See more

Rated 5 out of 5 stars

Discovered this gem by searching long and hard for replacement glass shades. Finding Lampwise saved the whole standard lamp from being consigned to the bin for the want of a new shade. All the big s... See more

Rated 5 out of 5 stars

I’m always sceptical about online only companies but I checked Trustpilot about Lampwise and on the balance of things they seemed trustworthy. I ordered 4 bulbs, they delivered sooner than expected, a... See more

4.6

Excellent

TrustScore 4.5 out of 5

100 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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4.6

All reviews

(100)

18 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Halogen bulb for cooker hood

I emailed Lampwise about a halogen bulb for my cooker hood, Natasha replied very quickly to say they had it in stock and could despatch .
I called her and it arrived yesterday.
She was very knowledgeable and very efficient . I would definately recommend Lampwise

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Look here first

Discovered this gem by searching long and hard for replacement glass shades. Finding Lampwise saved the whole standard lamp from being consigned to the bin for the want of a new shade. All the big suppliers were unable to help but Lampwise came up with a few options. The service was swift, uncomplicated and had a huge impact here at home. A real find, one to hang on to and reach out to for all my future lighting needs. Thank you so much

27 May 2026
Unprompted review
Rated 5 out of 5 stars

Such friendly and helpful staff

Such friendly and helpful staff who spend time with you and are very knowledgeable. I love the huge selection of great quality lights. I will most definitely be a returning customer. Very happy, thank you.

3 April 2026
Unprompted review
Rated 5 out of 5 stars

Lighten our darkness!

Having used Lampwise on several previous occasions we returned to the shop to order some wall-mounted light fittings. We were shown a range of suitable designs and fittings from which we selected one that we liked. These had to be ordered by the store and we had to wait only a couple of days before they were ready to collect.
We received an efficient and friendly service.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Easy to navigate website, bulbs delivered promptly. Although they were carefully packed unfortunately there were a couple of breakages. Customer services very helpful and replacements sent immediately - they arrived intact. Would highly recommend

28 January 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company, had everything I needed in stock. Communication is also good. I had to email as one bulb we put in popped straight away. They were very good in replacement, sent us a replacement straight away too. I would definitely use again.

17 January 2026
Unprompted review
Rated 1 out of 5 stars

they were unable to complete my order…

they were unable to complete my order because they said they didn't have my address. I tracked the order number down at paypal and gave lampwise all the relative information. I was then told I would receive my item in 2 days. It didn't arrive. I contacted lampwise again, and they then told me they didn't have any postal address! On calls to them I was told they would phone back. They didn't. so I got a refund. Very, very poor. 0 out of 10.

9 February 2026
Unprompted review
Lampwise logo

Reply from Lampwise

Thank you for taking the time to leave your review. We’re sorry to hear about the frustration you experienced with your order.

In this case, the PayPal transaction we received did not include a complete delivery address, which meant we were unable to dispatch the order immediately. We attempted to contact you using the email address provided on the order, but the messages bounced back to us as the email address was unfortunately incorrect.

When you later contacted us by phone and provided the address, there was an internal error on our side which meant the details were not correctly processed for dispatch, and we do sincerely apologise for that mistake.

As a small team, we do ask that important order details and correspondence be confirmed via email wherever possible. This ensures a clear written record and helps prevent information from being missed or recorded incorrectly, particularly when resolving issues such as missing delivery details.

We’re sorry that the situation ultimately resulted in a refund rather than the order being completed, and we appreciate you bringing the matter to our attention. Your feedback helps us review and improve our processes.

Rated 5 out of 5 stars

Highly recommended

I was trying to find a 34 mm fluorescent tube Lampwise found it and sent it to me within four days. I just wish other companies were like this very efficient with a great stock and wonderful delivery service highly recommended.

14 January 2026
Unprompted review
Rated 5 out of 5 stars

I recently had to replace a strip light…

I recently had to replace a strip light bulb and had some difficulty in finding the right replacement.After some research I contacted lampwise.co.uk and requested delivery,ithen became worried it being damaged in the post. No worries, it arrived packed to a very high standard, insulated and beautifully boxed12

12 January 2026
Unprompted review
Rated 5 out of 5 stars

Customer service well beyond any expectations

Customer service well beyond any expectations as I had only supplied the reference of a circular light purchased in 2016... Natasha advised me the product had been discontinued... She forwarded the details of a suitable substitute with all the relevant dimensions asking me to check them. Perfect match. New light purchased.

23 December 2025
Unprompted review
Rated 5 out of 5 stars

I ordered bulbs from Lampwise

I ordered bulbs from Lampwise and unfortunately one of them wasn’t working, I emailed them and got an immediate response in which they said another one was in the post. I found them to be extremely helpful and very quick to respond. I certainly would recommend them.

7 November 2025
Unprompted review
Rated 5 out of 5 stars

The service given.

I needed a new bulb under my cupboard in kitchen. And got in touch with lampwise company. Really excellent service .would definitely use them again. Good service from them and they have been good enough to post to me.

28 August 2025
Unprompted review

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