Lacey Bell Shop Reviews 199

TrustScore 4.5 out of 5

4.6

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Rated 3 out of 5 stars

I was a bit disappointed with the petticoat i received. After losing an eye when I took the hoop out of the packet (you really should tie that hoop so it doesn't spring open when it comes out of the p... See more

Company replied

Rated 5 out of 5 stars

I ordered 2 veils from Lacey Bell, they are both amazing good quality and very pretty. unfortunately I had to return them as didn't match with my dress which has difficult colour not white and not ivo... See more

Company replied

Rated 4 out of 5 stars

I didn't receive my order confirmation email so I contacted the team, they investigated and called back when they said they would. The product arrived on time and was great quality, but wasn't suitabl... See more

Company replied

Rated 5 out of 5 stars

The chiffon bridal cape was an elegant finish to my A -line wedding dress. After weeks of searching for something comfortable and classy to cover my arms, I came across this cape. Ordering and deliver... See more

Company replied

Company details

  1. Bridal Shop

Information provided by various external sources

Weddings are expensive. When everybody in the wedding industry is charging a little extra, that can make a huge dent in your wedding budget. Lacey Bell can bring you the same bridal shop quality at much lower prices. For the past 5 years we have been supplying our beautiful products to bridal shops in the UK. Now we're cutting out the expensive bridal shops and selling directly to you, saving you money. In July 2019, Fashinary.com changed to LaceyBellShop.com


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

199 reviews

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Rated 4 out of 5 stars

Great product just small sizes

Very easy shopping experience. Customer service handled my issue with just a quick chat. Had to sent item back and get a much larger size. I wear a 14-16 top and 16-18 in jackets/coats. I had to order a 5xl 😱 the jacket is beautiful, soft and just what I was looking for. I gave 4 stars instead of 5 only due to the sizes being super small.

12 November 2019
Unprompted review
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Reply from Lacey Bell Shop

Hi Charlie

Thanks for the feedback, we constantly review size feedback to help improve our size guides and labelling.

We're glad you had a great experience with customer service and we could resolve your issue quickly.

Rated 5 out of 5 stars

Absolutely beautiful fur shrugs that I…

Absolutely beautiful fur shrugs that I ordered for my wedding for myself and my bridesmaid. True to size and excellent value for money

11 November 2019
Unprompted review
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Reply from Lacey Bell Shop

Hi Ms Clark

Thank you for taking the time to leave a review, great feedback 😊

Rated 5 out of 5 stars

Perfect bolero

Love the bolero, getting married in New York in February and need something which would cover my arms/shoulders but not cover the detail on my dress and this is perfect. I ordered a larger size based on the reviews but in actual fact I found it too big. Looking forward to wearing it.

10 November 2019
Unprompted review
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Reply from Lacey Bell Shop

Hi Julie

Thanks for the lovely feedback. Wow married in New York, sounds amazing have a fabulous time 👰

Rated 5 out of 5 stars

Great veil great service

Great veil great service. Thanks

4 November 2019
Unprompted review
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Reply from Lacey Bell Shop

Hi Lisa

We're glad you like the veil, thanks for leaving feedback

Rated 5 out of 5 stars

Great!

Good selection, easy ordering, fast delivery ... what more could you want!

4 November 2019
Unprompted review
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Reply from Lacey Bell Shop

Hi Diana

Thanks for the fab feedback 😁

Rated 5 out of 5 stars

Great service

Ordered and item came quickly. Was wrong size so returned it and ordered larger. No problem whatsoever and all very quick.

4 November 2019
Unprompted review
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Reply from Lacey Bell Shop

Hi Heidi

Thanks for rating our service, lovely feedback 😊

Rated 5 out of 5 stars

Great quality at affordable prices .

Through countless searches I stumbled upon this site and thank god I did because I probably wouldn’t have worn a veil on my wedding day . Initially I ordered 2 veils of different styles in white and when they arrived I was so impressed with the quality unfortunately they where too white for my diamond whitish dress . I quickly ordered another veil in ivory colour with next day delivery. Veil arrived in time and what a relief it matches my dress perfectly. Lacey bell Shop is truly a life saver and I will definitely be recommending this site to friends and family 🙂

3 November 2019
Unprompted review
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Reply from Lacey Bell Shop

Thank you for the fabulous feedback, have a great wedding day 👰

Rated 5 out of 5 stars

Excellent

Excellent product and beautifully fitted. Arrived on time and was true to size. Very happy with the service and product. Thank you

24 October 2019
Unprompted review
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Reply from Lacey Bell Shop

Dear Customer

Thank you for the lovely review

Rated 5 out of 5 stars

Really happy with the shrug ordered

Really happy with the shrug ordered, glad I ordered 1 size bigger than normal based on other reviews. Good quality, and delivered on time.

23 October 2019
Unprompted review
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Reply from Lacey Bell Shop

Hello Mrs Farrell

Thanks for the positive feedback 😁

Rated 5 out of 5 stars

Great online experience

Great online experience - garment was lovely. Had to return unfortunately because the style didn’t suit me .... it was stunning, and I was gutted! They couldn’t be more helpful. Lovely range of bridal items too so something to suit everyone!

21 October 2019
Unprompted review
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Reply from Lacey Bell Shop

Hi K BO

What a shame the garment wasn't suitable, but we're pleased you rated the item and experience positively. Think of us if you need any bridal items in the future and all the best for your wedding day

Rated 5 out of 5 stars

Good Quality

Arrived super fast. Good quality product.

20 October 2019
Unprompted review
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Reply from Lacey Bell Shop

Hi Martin

Thanks for the great feedback

Rated 2 out of 5 stars

Poor quality product

The website was simple and easy to use and the service was good but the quality of the product I received was very poor. I paid 62.00 for a faux fur bolero jacket for my winter wedding and what I received was a very poor quality jacket made of very cheap material. The arms were absolutely massive on the size I ordered but the chest measurement was suitable. It just wasn’t very well made and I won’t be using this company again I’m afraid.

18 October 2019
Unprompted review
Lacey Bell Shop logo

Reply from Lacey Bell Shop

Hi AHJ

I'm sorry the faux fur bolero wasn't suitable. It would be really helpful if you would email info@laceybellshop.com with your order details, so we can look into the issue further.

Rated 3 out of 5 stars

Good service but disappointed with quality

I have given three stars only because my experience was neither "bad" nor "excellent".

I have been searching endlessly for a jacket to wear for my winter wedding. I had previously bought something elsewhere but had been disappointed with the quality of that item so returned it. I resumed my search and eventually came across Lacey Bell Shop.

The website is nice and easy to navigate and I looked at about 6 jackets before settling on one. The price was reasonable, as was the delivery options (it came quickly too) and the pictures looked nice but sadly, once again, I was personally disappointed with the product I had ordered.

I opted for white instead of ivory but it was a very cheap white. The sizing seemed OK; it was a little too big for me but I had to order a size up (12) as it wouldn't seem to let me order a 10 at the time so I had expected it to not fit quite right. However I was just not happy with the overall look and feel of the jacket. The faux fur also seemed to shed a little because it was noticeable on the top I tried it on over.

Sadly I have since sent the jacket back for a refund so hope that this is an easy process.

14 October 2019
Unprompted review
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Reply from Lacey Bell Shop

Hi Jodie

Thanks for taking the time to leave a review. There are a lot of positives in your feedback, I'm glad you think our service and website are good.

I'm sorry you weren't satisfied with the product you bought, we pride ourselves on our quality and the product you bought has good previous feedback, so I will check the return to see if it was faulty.

We have a very customer-friendly returns policy. Once we have received your return, we need a day to process it and the refund amount will usually appear within 3-5 working days of us processing the return.

When your refund is complete, maybe try the white size 10, as I can see it is now in stock. The bolero you tried is popular and we've had a lot of good feedback about it.

If not, I hope you find the perfect bolero and have a great wedding day.

Rated 5 out of 5 stars

Love love love my bridal bolero

Love love love my bridal bolero! Perfect size - the only place I've been able to find affordable quality for 'normal' sized people. Thank you

13 October 2019
Unprompted review
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Reply from Lacey Bell Shop

Hi Lucy

We're so glad you love your bolero 🙌 have a fab wedding day!

Rated 5 out of 5 stars

couldn’t be happier...

My item arrived really quickly and although I was nervous about ordering from an online site I had no need to be. The quality of the garment is excellent, the fit is good and it made me feel gorgeous when I tried it on. A perfect accessory to add something special to my dress and I can’t wait to wear it on the day.

12 October 2019
Unprompted review
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Reply from Lacey Bell Shop

Hi Vicki

Thanks for the lovely review, have a great wedding day 👰

Rated 1 out of 5 stars

Very poor quality- don’t buy

I ordered about 6 wraps / boleros to wear with my wedding dress as they look lovely on the website. However they are poorly made, such low quality. They reminded me of Santa hats! What made it worse is that I had to pay £6.10 to return them. I will not by buying Lacey bell again

8 October 2019
Unprompted review
Lacey Bell Shop logo

Reply from Lacey Bell Shop

Hi Naomi

Thank you for taking the time to leave feedback, it helps us improve our service.

I'm sorry you didn't like the items you bought from us. Our customers usually love the quality of our faux fur products and they're some of the bestselling products in our catalogue.

Also, may I ask why you chose to pay for your return when we offer free pre-paid returns labels for UK customers? We're very proud to offer free returns and promote it strongly on the website and give instructions on the invoice slip that came with the order.

Rated 5 out of 5 stars

Good quality veil and such good priced

Good quality veil and such good priced. I didn’t want an expensive veil as I knew I wouldn’t be wearing it all day/night but didn’t want a cheap looking one and this definitely was not cheap looking. I would Absolutely recommend this site.

6 October 2019
Unprompted review
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Reply from Lacey Bell Shop

Hi Jade

We're so glad you like your veil, thanks for recommending Lacey Bell , have a great wedding day!

Rated 5 out of 5 stars

Great selection of products

Great selection of products, all price ranges, fast delivery and good quality!

2 October 2019
Unprompted review
Lacey Bell Shop logo

Reply from Lacey Bell Shop

Hi Sophie

Thanks for the great review 😁

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