Klap Reviews 

51
•
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

The app is very convenient and easy to use. I especially appreciate how responsive the team is. They reply quickly in the support chat and are always ready to help. This makes the whole experience smo... See more

Rated 4 out of 5 stars

new features please: - when font settings are changed, emojis should NOT appear again. - automatically save new font settings - colours of fonts should automatically adjust for optimal back... See more

Company replied

Rated 4 out of 5 stars

pretty good tool for posting and stuff like that no bugs although it is a bit expensive for that type of service but im really enjoying it

Rated 1 out of 5 stars

This app offers a "free" version to convert Youtube videos to TikTok. Before you test anything they request signup...after which you expect the free trial...There is no free trial. It takes 10 minues... See more

Company details

Written by the company

Turn videos into viral shorts: create TikToks, Reels, Shorts from your long videos in just one click.


Contact info

3.7

Average

TrustScore 3.5 out of 5

51 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 month

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3.7

All reviews

(51)

31 reviews in the last 12 months

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Rated 5 out of 5 stars

The app is very convenient and easy to…

The app is very convenient and easy to use. I especially appreciate how responsive the team is. They reply quickly in the support chat and are always ready to help. This makes the whole experience smooth and pleasant, and I really value this kind of communication.

4 October 2026
Unprompted review
Rated 1 out of 5 stars

Avoid Klap like the clap.

Avoid Klap like the clap. I was billed an outrageous amount of money for a service I did not knowingly agree to at that price. The billing practices feel extremely deceptive, and customer service is practically nonexistent. I have been unable to get meaningful help or a proper response.
In my experience, this site is not trustworthy. Check every charge carefully and think twice before entering your payment information.

To the reply: I had asked at the time of the refund to have my account canceled as the process to cancel is not straightforward. There should have been no reason to follow up with anything. I received the refund but my account was not canceled as asked, leading to another charge. Don't be so sneaky, have the option to cancel easily accessible.

1 August 2026
Unprompted review
Klap logo

Reply from Klap

Hello Emma,

We're sorry to hear about your experience.

Our records show that you started a monthly subscription, which continued to renew because it was not canceled. You can cancel your subscription at any time.

Our support team reviewed your case and, on July 1, refunded your last month of non-use in accordance with our refund policy and the Terms you agreed to when subscribing. We then followed up with you, but unfortunately didn't receive a reply before this review was posted.

That said, we'd genuinely like the opportunity to make things right. Please feel free to continue the conversation with our support team through the existing live chat, and we'll do everything we can to resolve your concerns.

We're sorry again for the frustration, and we hope to have the chance to welcome you back to Klap in the future.

Rated 5 out of 5 stars

BTB Revolution Approved

The platform is smooth. Take your YT vids, it makes shorts and ranks them also provides title and info which I love. Then you can schedule them or download them. Doesn;t connect to YT yet but for IG and Tik tok dual posting is well worth it. The Customer Service is actually really good too but you should go through discord.

2 July 2026
Unprompted review
Rated 1 out of 5 stars

Very scammy, no option to cancel, terrible website

I signed up for the "free trial" and got it to break up a youtube video of mine into short segments which it did a good job of, so i signed up for the basic package then uploaded another video - THEN it tells me my videos are over 45 minutes long so I need the PRO package (this was NOT clear before hand or I would have never wasted my time with this) - so I sign up for the pro package for what I think is another $39 a month but it then charges me over $800 for the entire year (USD then exchange rate to CAD) - the charge doesnt go through, and it is very sneaky in NOT giving you the option to pay monthly - there is not time to review options - you click it and because you already have your cc in there it just charges it, no option to pay monthly - then they keep trying to charge me over and over and I have to put a hold on my cc. The website is terrible, bare bones, no info - when you try to cancel your subscription there is no where to do it, NO option to cancel or change anything so it feels very scammy. My emails to customer service is ignored and there are many emails given and no one get back to you or cares, or helps....very disappointing
There IS no live chat option like they said in the reply. When I replied to an email from a Louise looking for money it bounced back. She asked me to reply, the the reply doesnt go through. So bad does it have to be?

10 June 2026
Unprompted review
Klap logo

Reply from Klap

Hi Paul,

I’m very sorry about your experience. This is not the experience we want anyone to have with Klap.

We’re reviewing what happened with your subscription and upgrade flow so we can make sure this does not happen again. I’d also like to offer you a full refund for the charge, along with one free month of usage as an apology for the inconvenience.

Please contact us through the live chat on our website so we can confirm your account details and process this for you.

Again, I’m sorry for the frustration and for the lack of clarity you experienced.

Rated 1 out of 5 stars

Run away this app is a scam!

Run away this app is a scam!

I renew my subscription and they don't let me edit 10 new videos.
A pop up appears and inform me that I need to upgrade to do so...
While I just renew my subscription, this is a joke!!!

Use another service but ran away from this one.
I left a bad review last month but I wanted to give them a second chance. Now I lost $29...

16 March 2026
Unprompted review
Klap logo

Reply from Klap

Hey, I’m really sorry about this. This bug has been reported and is now fixed.

Our support team would be happy to offer you a refund and one free month to make up for the inconvenience. Please feel free to claim it via the live chat on our website.

We hope to see you back on Klap.

Rated 1 out of 5 stars

Signed up

Signed up. Unable to use. Unable to cancel as they don't give you the option. Only the option to take more money
SCAM!!! Stay away

12 November 2025
Unprompted review
Klap logo

Reply from Klap

Hi, sorry to hear about your experience. You can cancel your subscription anytime from your billing page.

If something didn’t work or you had trouble accessing the option, please reach out via our live chat and we’ll help you sort it out quickly.

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