Kiwi Drug Reviews 763

TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

I have been using Kiwi for my pharmacy needs for over 10 years and have always been satisfied with their products. It does take 2 weeks for overseas shipping, but I have never had a lost package or an... See more

Rated 5 out of 5 stars

I remember being extremely nervous the first time I bought from Kiwi, but it was for nothing. they've been excellent, and I've been a repeat customer now for at last six years.

Rated 5 out of 5 stars

Kiwi Drug is one of the best companies I’ve ever worked with. They consistently provide the medications I need along with truly exceptional customer service. The team is always quick to respond, incre... See more

Rated 5 out of 5 stars

Kiwi Drug has consistently been helpful and a great company to purchase my medication from. A few times my prescription has been backordered, but KD has stepped up and given me the option to select it... See more

Company details

  1. Pharmacy

Written by the company

Kiwi Drug is your own International online pharmacy. Kiwi Drug was founded in 2006, but is backed by a store-front which has been in operation for over 40 years. Kiwi Drug is operated by licensed pharmacists, doctors and filling pharmacy locations. We are proud to offer many popular drugs, medicines and general healthcare items at fantastic competitive pharmacy prices. Our professional team assures you that your medicines will be packed, shipped and delivered to your home in express time! Kiwi Drug initially operated solely from a large New Zealand pharmacy store that has been established for over 40 years. As a New Zealand pharmacy, we are members of the Pharmaceutical Society of New Zealand and the Pharmacy Guild of New Zealand. Our pharmacists are members of the Pharmacy Council of New Zealand. Our pharmacy is audited on a regular basis by Medsafe (the New Zealand medicines control authority), in accordance with the laws of operating a New Zealand pharmacy. You can be safe in the assurance that our pharmacy has passed all the requirements of the Medsafe authority. As we are a full retail and dispensing pharmacy, we are also members of the Pharmacy Guild of New Zealand. The Pharmacy Guild provides member pharmacies and pharmacists with a diverse range of services designed to support and enhance the commercial and professional interests of community pharmacy. Our affiliate pharmacies are all licensed and regulated pharmacies in their jurisdiction and their service and support is guaranteed.

Key Benefits

Written by the company

Same-day response to customer support queries
Most queries receive a response in less than one business day, unless escalation is required for certain unique situations.
No hidden fees
Other sites add on various fees for online doctor review, dispensing, and more. The product price and shipping is all you'll pay for!
Backed by a store-front 40 years in business
We're seasoned industry experts, with a broad panel of multi-disciplinary medical professionals.
100% satisfaction guarantee
We guarantee you will receive genuine medicine according to your order. And we will make sure every order is delivered, even if we have to reship a missing order. See our policies/about page.
Regular discounts
Both with our regular sales, and with our subscriptions/auto-refills, you can save up to 20% off all listed prices.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

763 reviews

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Rated 5 out of 5 stars

Trustworthy

I have placed many orders on Kiwidrug with no problems at all. It took between 2-3 weeks to arrive and all I can say is that I'm a satisfied customer.

26 September 2023
Unprompted review
Rated 5 out of 5 stars

Long time customer

I've been ordering medications from Kiwi Drug for over 7 years delivered to me in the US. The one time I had a problem with customs, Kiwi Drug quickly stepped up and fixed the issue by resending the medications at no charge to me. I am extremely happy and will continue to be a customer and enjoy the exact same medications I can get at my local pharmacy but at a significant price discount.

25 September 2023
Unprompted review
Rated 5 out of 5 stars

5 stars to Kiwi Drug!…

I have been using Kiwi Drug for several years. I have also recommended it to my family and friends who also are so happy with this company. The price is EXCELLENT and the customer service fantastic. The product I use most is NUROMOL. It attacks arthritis pain in 30 minutes. Being a very active older adult I cannot say enough about how this drug is “suspended” to be so effective. A huge shout out to Kiwi Drug. I am a thrilled customer!!

26 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

I was using another off-shore drug distributor but they made me crazy with requests for new prescriptions. Kikwi has there own doctors to verify is appropriate for the customer's condition. Kiwi's price is competitive especially with their discounts. Ordering and payment are easy and a tracking number is provided.

26 August 2023
Unprompted review
Rated 5 out of 5 stars

Customer service is top notch

Customer service is top notch. My questions are answered promptly and issues due to low supply have been solved to my satisfaction. I would strongly recommend working with Kiwi.

26 September 2023
Unprompted review
Rated 5 out of 5 stars

I've been buying products from Kiwi for a number of years.

I've been buying products from Kiwi for a number of years. I have had a positive experience with every purchase. Price are very competitive and their worldwide delivery has been impeccable (I'm in the USA). Any problems I've had have been on the US Customs side, and they've been negligible. They have a wide range of products to address almost every health issue. I will continue to be a customer indefinitely.

7 August 2023
Unprompted review
Rated 5 out of 5 stars

I’ve ordered 3 times in the last year…

I’ve ordered 3 times in the last year from Kiwi. My orders have been accurate, shipped quickly (2 weeks internationally), and the products are authentic. I also had questions about the status of one of my orders and received a prompt and courteous response from their customer service about the status of my order. Highly recommend!

23 August 2023
Unprompted review
Rated 5 out of 5 stars

Using Kiwi for a decade happily

I've been buying -actually subscribing- my wife's migraine meds from Kiwi Drug for eight years. They price well below GoodRx. The one time a shipment didn't make it to me, Kiwi replaced it with an easy email exchange with customer service.

25 September 2023
Unprompted review
Rated 5 out of 5 stars

Excellent way to receive prescription…

Excellent way to receive prescription medication. I honestly never knew what I was missing before. This is my preferred way to receive any medication I need. I truly can't overstate how great kiwidrug is.

24 August 2023
Unprompted review
Rated 5 out of 5 stars

Better than the Canadian pharmacies

Over the years, I've used a few Canadian pharmacies. When the pandemic started, prices rose on those sites for the medication I needed, so a friend recommended Kiwi. I was hesitant as it seemed so far away from the USA. I checked the medication's price on Kiwi and it was significantly lower, so I decided to try them out.

I'm so grateful to Kiwi now, as their prices have not risen at all, and their shipping is very speedy. My medication has to be kept cool, so they ship it with ice packs plus wool wrapping (happy to see the environmentally conscious packing). It arrives every three months like clockwork.

Unlike some of the other mail-order pharmacies, I don't get telemarketing calls from Kiwi. Everything is professionally handled by email and my transactions have been safe. Am very glad they exist!

25 September 2023
Unprompted review
Rated 5 out of 5 stars

Quick, great communication

Not only do they deliver very quickly, their prices are excellent, and they communicate every step of the process. I thought I had made a mistake on my order, they responded in just a few hours with what turned out to be a no problem response, The messages were from a real human being (not a robo like response). I will certainly continue to use their service, and I recommend them for everyone.

25 September 2023
Unprompted review
Rated 5 out of 5 stars

always on time

In the last 4 years of shopping with Kiwi Drug, my meds are always on time, with multiple shipping updates, so I know where exactly my package is located and when it will be delivered.

25 August 2023
Unprompted review
Rated 5 out of 5 stars

Very good customer service and exceptional pricing

Very good customer service and follow thru. Plus, exceptional pricing. Only problem has been with getting the product I want on time. However, there is a worldwide shortage of this product so I can't blame Kiwi. I highly recommend them.

25 September 2023
Unprompted review
Rated 5 out of 5 stars

Life Savior

I have purchased my Diabetes type 2 from Kiwi for the last 10 years. They saved me because I don't have insurance. I have always had a great experience with them. 5 stars from start to finish.

25 September 2023
Unprompted review
Rated 1 out of 5 stars

Months of messages...

Months of stupid messages back and furth and never got my purchase at the end. Beware! Idian
Scammers!

Kiwi: Please advise the Province for your address so that we can ship your order

Me: Province: Stockholm län. City: Stockholm

Kiwi: I’ve spoken to our manager and he’s said that Unfortunately without a state we aren’t able to process the order as cant override it on the system. If there’s anyway you could ask the customer if either of the states I posted above would be the correct one that would be great and then I’ll be able to process the order straight away for you. These are the options I'm being given. I've googled it and it says Stockholm is on the borders of Uppsala County and Sodermanland County, both of which are on the list but won't let me choose both unfortunately. If possible could you clarify which one it would be please as I don't want to choose one and it ends up being the wrong one and the customer's order doesn't get delivered.

Me: Its very simple, I live in Stockholm County. Stockholm is the capital of Sweden. I live in the heart of the capital. The profince, county, city, state or whatever other terms you use they're all called Stockholm! You seriously didn't find the capital of Sweden in your system? Just write the address exactly like I gave you and it should be no problems. I never mentioned Uppsala or Södermanland, they are other cities, and should not be in my address.

Kiwi: This is shipping from the UK as advertised. We've messaged our UK team for an update on the address issue and will let you know soon

Kiwi: So it turns out the address issue is with the pharmacy portal our UK centre uses - it requires a province
We are working with them on the tech change to get around this so we can get the order out
However we wanted to let you know that Evorel 75 and 100 are temporarily out of stock and stock is expected in 2 weeks for the 75 mcg - but we do have another brand Evorel. Would the other Evorel brand work?

Me: Regarding the Evorel, change it with any other brand you have no less than 50 in dosage. About the address, I find that hard to believe, Stockholm is a province too, and its a European capital, its not a small village in nowhere. However, I made this small purchase to test if you really are a legitimate pharmacy, and it doesn't look good so far. Don't even expect me to pay more for the other brand of medicine. I'm by the way a respected member in many Swedish forums and on Reddit and my reviews there will affect you badly.

Kiwi: Regarding the address - this is a portal system (PharmacyWire) created by a Canadian company that online pharmacies around the world use (however most their pharmacy clients are in Canada and ship primarily to the US), it's not the actual postal system - so it is believable. We are not arguing with you that they are wrong, they are completely wrong and need to fix their system. We will update you soon.

If at any time you wish to cancel before it has shipped for a refund just let us know, but we are messaging them again now to check on the status of this fix.

Me: Any updates on the shipping? Is the medicine shipped yet?

Kiwi: We are going to go ahead and refund your order in full and ship it free for these delays. Please allow 1-3 working days for the refund to show on your card. We are STILL processing your order, but this delay is unacceptable.
The last update from our UK team was they were having their pharmacy portal tech team fix their system so they could put "Stockholm" or nothing at all as the Province. I messaged them again for an update and will let you know soon

Me: No problem, I just hope this doesn't happen every time I purchase as I was planning to become a frequent customer.

Me: My order LE581971642GB is still at the customs here in Sweden since 23d of august. I talked to them and they said they gonna check the package manually because the sender declared the package as medicine, and it's illegal to buy medicine from outside EU in Sweden, even with a prescription. They say the package may therefore be returned to sender soon.

Kiwi: Why do you order medicines you know can't be imported?
We cannot know the laws for over 20,000 medicines in over 200 countries. Do the permutation math on that.

Me: You're either to young or to stupid. That's how it works in the real world: A company has the option to activate och disactivate shipping to regions or countries. The private customers are not required to know the rules. IF the company offers shipping to a certain country, that means you have already done your research and KNOW shipping is possible to this country. I could report you to the authorities for fraudulent business trying to ship illegal items.

Kiwi: You're more than welcome to "report us to authorities"
Let us know if you'd like us to help you get their contact information.

Me: who am I wasring my time with.. go finish your curry.

17 September 2023
Unprompted review
Rated 5 out of 5 stars

I highly recommend them

Can't complain I made a mistake filling out the the questionnaire and they alerted me to it. So that took a day delay for my shipping once it was shipped it came extremely quick. Both packages were package extremely well despite crossing the Atlantic none of them were damaged at all. They actually arrived before their time was to arrive. Courteous service they care about their customers. They responded to an email very quickly. I highly recommend them. I believe I will be doing more business with them in the future.

13 September 2023
Unprompted review

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