Further to my review of 2/12/21, I returned the goods to Kickmotion as they were no longer required. To date, no refund or contact the company has been received. I will avoid dealing with this comp... See more
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See what reviewers are saying
Kickmotion had a crucial part in stock and competitively priced. Had to buy the entire folding assembly rather than an individual part but that is probably down to Segway marketing. Ordered the pa... See more
Company replied
All parts recieved in good condition and were wrapped/protected very well for international travel. (Shipped Great Britian to Vancouver BC, Canada). Shipping was also faster then expected. Will buy fr... See more
Company replied
Absolutaly amazing, the Ninebot MAX G30 I bought is a superb build quality and great fun to be on, it makes my commute to work much more entertaining/efficient, I’ve been a petrol head my whole life... See more
Company details
Information provided by various external sources
Supplier of electric scooters and electric scooter parts, specialising in Ninebot and Segway products
Contact info
United Kingdom
- kickmotion.co.uk
3.7
Average
134 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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I ordered and paid for a part that was…Disappointed
I ordered and paid for a part that was on the web site and was told it was dispatched with a tracking number. Later I received an email the the part was no longer available. Very disappointed in the service. Russ Scaroni
1 June 2021
Bad experience
Hi make and order of 100£ the 5 may 2021 and It was never shipped.
M. Callum Thomson doesn't answer to my mail and I never got my money back for the moment...
19 May 2021
Superb service
The delivery took a long time, but it was probably not your fault as I live in an EU country. But the communication was good and you explained how it was and compensated without me asking for it. Superb service.
17 May 2021
Dissatisfied
The title of the part I ordered was imprecise and corresponded to another part, which cost me 30 euros for nothing. They had the nerve to offer to return the piece at my own expense.
14 May 2021
The service I received was excellent…
The service I received was excellent and the delivery was made in time - I was well impressed, thank you
H. English
8 May 2021
USED-FAKE Controllers instead of original
I have ordered a ninebot controller. They claim they sell original parts, but the battery refused to communicater with it. When i tried to connect it in the app, it turned out that someone was already bound to it. So i got an used FAKE controller for my money... I am so pissed..
28 April 2021
Unprompted review
Wrong amount of nuts
Bought the item as it said (6 nuts) but only received 1 nut
22 April 2021
Unprompted review
supportive customer service
19 April 2021
Still not received it!!!
17 April 2021
Reply from Kickmotion Ltd
hi there,
Thanks for your review, as you can see from your tracking number your item has been shipped but there seems to have been a delay.
as much as we try to provided the best customer service possible we are only as good as the courier. I have contacted the courier and should expect a reply Monday or Tuesday.
Kind regards
Operations director
Everything was fine 😉
14 April 2021
Thankyou for the recent order.scooter parts
Thankyou for the recent order.
Very helpful customer service also !
Definitely will be using these guys again
9 April 2021
A pleasure to do business with
A pleasure to do business with, good prices fast shipping. Highly recommend 👌
6 April 2021
Fast and professional
5 April 2021
I ordered from the States and received…
I ordered from the States and received my package within 5 days. I must say you guys have all around excellent service! Keep up the great work
2 April 2021
Needed spare parts to repair my Ninebot…
Needed spare parts to repair my Ninebot Max G30D. Delivery was very fast and now my G30D is working great again. Thanks for the great service!
25 March 2021
Reply from Kickmotion Ltd
Thanks very much for your review. Please contact me on sales@kickmotion.co.uk, Id like to offer you a discount code for your kind words. Thanks
Confusing shipping policy, bad customer support
According to their shipping policy, they deliver to the EU, but when I put my EU address during checkout I get an error saying they can't deliver to my city. I contacted them to confirm what could be wrong but they never answered back. In a way I'm happy I couldn't order, imagine if I had a problem with an order and not being able to get a straight answer from them! It's sad as this company seems to be well referenced on public forums and the offer is thin...I guess I'll have to take my money to Chinese marketplaces
Update: Your passive-agressive double quotes really helps changing someone's mind, but okay! Here's how your "support" dealt with a simple query: imgur . com /a/6HWDNuS Can you find it now on your system??
20 March 2021
Reply from Kickmotion Ltd
Hi there,
thanks for your "review"
After searching your name in our system there doesn't seem to be any reference to you. Please can you email us sales@kickmotion.co.uk and we'd be more than happy to help you with your purchase.
Kind Regards
Operations Director
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