Just Vehicle Solutions Reviews 

368
•
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 141 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the staff are exceptionally welcoming and knowledgeable, making every vehicle collection and drop-off fast, simple, and entirely hassle-free. People also appreciate the very reasonable pricing structure, excellent vehicle condition, and highly responsive customer support available throughout the entire rental period. Some reviewers were not happy with communication breakdowns, experiencing frustrating scheduling delays that left them without a vehicle when needed most. A few customers additionally reported encountering unprofessional behavior and unexpected, stressful visits regarding vehicle management concerns during their lease.

What people talk about most

Service

Clients share profound satisfaction with the service, highlighting professional staff, quick paperwork... See more

Staff

Consumers find staff to be exceptionally helpful, professional, and friendly throughout the entire process.... See more

Price

Reviewers highlight positive aspects of price, frequently praising the extremely competitive rates and... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpful, pleasant, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the entire process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went above and beyond. Booked a car but when I got it home to load a wheelchair into the boot realised I hadn’t booked a big enough car….called just vehicle solutions and they were amazing. Upgraded t... See more

Rated 5 out of 5 stars

Lee was great, very professional, polite and friendly. He had all the necessary checks and paperwork done on arrival, gave me a good walk round the van and I was on my way quickly. I will definitely... See more

Rated 5 out of 5 stars

Everything about Just Vehicle Solutions is very professional. Lee was very welcoming and explained the process clearly and simply. The vehicle was ideal for the intended purpose and the return check... See more

Rated 5 out of 5 stars

What a great hassle free, cost effective, personal service from everyone at Just Vehicle Solutions. Jake (MD) and his entire Team sourced me a brilliant car that met my needs, on-time, on-budget... See more


Company details

  1. Vehicles & Transportation

Written by the company

Are you looking to lease a vehicle for your business? Just Vehicle Solutions specialise in the contract hire of cars and commercial vehicles for businesses all across the East Midlands. Whether you need a car for 6-12 months or a commercial vehicle for ...


Contact info

4.9

Excellent

TrustScore 5 out of 5

368 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(368)

127 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Outstanding customer service

Great Company.

From many issues with a national branded rent-a-car company, I discovered Just Vehicle Solutions local to me. From the moment I arrived Anna looked after me with awesome customer service. The car was spotless, new and I was demonstrated everything before I drove off!

I had to take the car for an additional day and this wasn't a problem.

On arriving back after my rental the hand over was efficient . If I could give 6 stars I would!

This will become my frequent company for hiring vehicles. GOOD JOB!

21 March 2025
Unprompted review
Rated 5 out of 5 stars

Really great experience

Really great experience from start to finish. Reasonable prices, good communication and smooth pick up and return. Would use again and recommend.

10 February 2025
Unprompted review
Rated 5 out of 5 stars

Last minute booking after being let…

Last minute booking after being let down by one of the larger concerns. Great telephone conversation, clear directions, van ready for us and nicely cleaned. Easy paperwork (virtual). Everything about this experience was positive. From start to finish we have nothing but praise for "Anna" at Newark who looked after us.

25 November 2024
Unprompted review
Rated 5 out of 5 stars

Huge thank you to Anna

Huge thank you to Anna.

Needed a luton-size van to help the kids move home. A quick phone call to JVS resulted in me hiring a van that looked brand new. After a quick demo from Anna on how to operate the tail lift we were away in no time. Completely hassle-free from start to finish - have no hesitation whatsoever recommending these guys.

22 November 2024
Unprompted review
Rated 5 out of 5 stars

Anna and her team helped me out whilst…

Anna and her team helped me out whilst I was waiting for my new car

Anna went above and beyond when my satnav took me on an unscheduled tour of the local area and made me late for my collection

Great business

Helpful and Friendly - who can ask for more?

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Smooth process, friendly and good value!

JVS were really easy to deal with and were able to hire me a van at extremely short notice. This saved our family holiday due to our own vehicle breaking down at the last moment! The collection and return process was smooth and friendly. I can thoroughly recommend Just Vehicle Solutions!

9 August 2024
Unprompted review
Rated 5 out of 5 stars

My partner and I moved home at the…

My partner and I moved home at the beginning of this year, and at short notice i rang Just Vehicle Solutions.
We found Anna at the Newark branch extremely helpful and accommodating to our needs.
She has a very kind, warm and welcoming demeanour and was a pleasure to deal with, helping to make our move as stress free as possible.

We wouldn't hesitate in using JVS again or recommending them to our friends.

Thanks again Anna at JVS 😁

6 January 2024
Unprompted review
Rated 5 out of 5 stars

Pleasant & Professional

At short notice I required a van. Made a phone call and from there within an hour I was sorted. They were very professional and had the time to be pleasant at the same time. Highly recommended.

27 August 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look