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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, comfort, and soft materials, with many highlighting the effective support and overall superior feel compared to other brands. The service provided is also frequently described as outstanding, with people appreciating the helpfulness and responsiveness of the customer service team. However, some customers experienced issues with orders, including receiving incorrect sizes or products that didn't match descriptions. A few people also noted concerns about the longevity of certain items, with some experiencing issues like loss of elasticity or tearing after a relatively short period.

What people talk about most

Product

Users describe positive interactions with product. Many customers praise the comfort and quality of the... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality, comfort, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the immediate and helpful... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise quick deliveries... See more

Service

Consumers find service to be positive. Many reviewers praise the excellent customer service, highlighting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve been buying these for a few years for my husband and he loves them. Will only wear them now in fact. I bought some more in the sale for Valentine’s Day and they didn’t arrive (Evri delivered to w... See more

Rated 5 out of 5 stars

I love wearing Just Wear underwear. In the Black Friday sale i accidentally ordered the non pouch trunks. I emailed to cancel and had an immediate reply confirming the cancellation and offering to let... See more

Rated 5 out of 5 stars

I have purchased quite a few items from this company because the quality and styling is excellent. On a number of occasions I have made enquiries regarding stock, colours etc. I have always had quick... See more

Rated 5 out of 5 stars

Was dreading having to return my order & get a replacement, however, all went very smoothly & quickly, the team keeping me informed at all times & very friendly!!!! My hubby is a “ large man” & this u... See more


Company details

  1. Underwear Store

Written by the company

Your balls deserve better. Try JustWears and say good bye to riding up pants, chafing and sweaty balls. Stay dry, feel fly and join the underwear revolution.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

423 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Have used this company a couple of…

Have used this company a couple of times because my husband said the boxers are the best! This time I had to contact customer services and I had an immediate response from Joseph who was polite and helpful and dealt with my query really quickly. The boxers turned up next day! Would definitely use again!! Highly recommend

6 December 2023
Unprompted review
Rated 5 out of 5 stars

Excellent quality and fit

My husband thinks they are a very good quality product. Super soft fabric, very comfortable and washes well. Loves the fit which prevents chaffing. Excellent design.

10 November 2023
Unprompted review
Rated 1 out of 5 stars

dont wast your money

if i could leave a - 5 star Thay would be lucky .
very disappointing underwear .ive now got the hassle of trying to get a refund (i should of read the reviews firstly) keep you posted !! , dont hold your breath i know i wont

14 November 2023
Unprompted review
JustWears logo

Reply from JustWears

I am sorry to hear you are disappointed in the pants. We would love to make this right. Would you be so kind as to contact us at hi@just-wears.com. We would love to know more about your experience.

Rated 2 out of 5 stars

The website does my head in!

The website does my head in! Half the colours aren't available, and you have to choose from a pre-selected pack of multiple colours. I don't want to be told which, very limited selection of colours I have to choose from.

7 November 2023
Unprompted review
JustWears logo

Reply from JustWears

Thank you so much for your feedback. I am so very sorry the website was causing you some trouble. While we would love to be able to have every colour available in every size, this is not feasible at this time but we are always ready for feedback on future collections. We would love to know which colour you are interested in.

Also, I am happy to say we are expecting some new very exciting collections to come in!

Please feel free to message me at hi@just-wears.com.

Rated 4 out of 5 stars

Comfy but…..

They are comfy, but one question…… why is the bottom of the pouch not stitched to the rest of the boxer? There is literally no need for a ‘fly’. I’m also not sure why my ‘twig’ needs separating from my ‘berries’ the biggest issue for any man in normal boxers is everything sticking to your leg! If you put the whole lot in the pouch, it’s much comfier, however my berries keep falling out of the gap in the bottom in the pouch! Very odd!

25 October 2023
Unprompted review
Rated 1 out of 5 stars

Item not received

Ordered a formal dress on 26/5/23 and it never arrived. Have tried following up several times via email with no response. Very poor form. Order number is #xm10_8219. Have since had to order a new dress from a different company,

26 May 2023
Unprompted review
JustWears logo

Reply from JustWears

Hello Stacey, Thank you for your review. I am afraid there may have been some confusion as JustWears is a Men's basic company in London. Please see https://just-wears.com/. We do not sell dresses, but I have found a dress store online called Just Wear The Dress. Here is the website for them. https://www.justwearthedress.com/.

If you have any questions please email me at hi@just-wears.com

Rated 5 out of 5 stars

Best of the Best

Best of the Best! I’ve been a customer of JustWears for a number of years now and can honestly say that my undies drawer has no other brand in there anymore as I’ve slowly weeded them out for more of these amazing pants. The quality of material and fit are top notch for for my crotch!! Fantastically comfortable and they never lose their shape and the colour range stays strong throughout the many washes they’ve had thus far. Highly recommend them to anyone who hasn’t jumped into a pair yet. Pricing, service and delivery also excellent too so please give them a try.

27 May 2023
Unprompted review
Rated 5 out of 5 stars

The most comfortable underwear ever!

The most comfortable underwear ever! My partner bought me some for my birthday a few months ago and I’ve been back to buy more for myself! The fabric stays so soft even after many washes. My personal preference is the ones with a pouch - game changer for me and will slowly replace all my others over the coming months.

13 August 2023
Unprompted review
Rated 5 out of 5 stars

Absolute game changer

Absolute game changer! Saw this product advertised on social media and bought my partner 3 pairs for Christmas one year and he's never looked back! He has thrown away all of his old boxers and replaced them all with Just Wears. Super soft, luxurious, ultimate comfort and fit, great for the gym or everyday life. Could not recommend them more highly.

21 June 2023
Unprompted review
Rated 2 out of 5 stars

I made 2 orders from you but no trace…

I made 2 orders from you but no trace of my order I’m wondering if I got scammed.
I have photos of the 2 transactions

1 June 2023
Unprompted review
JustWears logo

Reply from JustWears

Hey Diallo, Thank you for bringing this to our attention. I am so sorry to hear your JustWears underwear orders were not delivered. Please know this is very unusual and we will do everything we can to make sure you receive your pants. I would be happy to look into this for you. Would you be so kind as to email the photos of your orders to hi@just-wears.com?

Edit: Hey Diallo, We did not hear from you. I have been looking for your order. May I confirm you ordered from the Men's underwear company Just-wears.com?

Rated 2 out of 5 stars

Amazing customer service but a flawed…

Amazing customer service but a flawed product.

The team at JustWears are delightful from start to finish. The customer experience is next to none. Which is such a pity as - for me - the product was not living up to expectations. I ordered a size L with a 33 inch waist so it should be spot on. The shorts fit well but the elastic band is so tight it is uncomfortable and painful. The first thing my wife asked was "are these not painful? That elastic cuts off circulation".

Again - I was immediately offered an XL to try (I refused as it is a design flaw) so the team at JustWears is fantastic.

If you don't have the same problem I did, you are in for a winner but if you do, it may be something for the design team to think about.

5 May 2023
Unprompted review
Rated 5 out of 5 stars

The underwears are perfect

The underwears are perfect! Strechy, comfortabel and just amazing. My private parts DON'T SMELL an I sweat more less under there compared to basic underwears of other brands. Even after the gym. It feels like I'm wearing nothing. They are the most comfortabel underwears I've ever worn. The quality is amazing. They don't itch.

9 May 2023
Unprompted review
Rated 5 out of 5 stars

Great underwear!

I ordered 2 just wears underwear and they were as comfortable as advertised.
It was like wearing nothing on as they were so light and thin.
I will certainly be going back for more!

20 April 2023
Unprompted review
Rated 5 out of 5 stars

Great reliable company with a very…

Great reliable company with a very professional attitude. The underwear is fantastic and is everything it states to be. I'm also impressed with the longevity of the underwear while still looking and holding up years after purchase. 10/10

10 April 2023
Unprompted review

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