We've ordered several times now from Jumbo Pets. Really good selection of cat food & cat products. Jumbo Pets had the best prices for 7kg Proplan dry food and Royal Canin pouches over several other pr... See more
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Review summary
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Very competitive prices, fast delivery & a surprise gift with our first order. Great customer service when I phoned about a mistake that I made. So far very happy with our auto-delivery option.
Great customer service when I contacted them about an issue that I had, they were able to help me out quickly, which was really good. Fast delivery and best price I found, so will definitely use this... See more
We have been using JumboPets for years now and the whole experience from ordering to delivery is never anything but the best. Keep up the great work Jumbo team. All our friends use you guys now.
Company details
- #2 of 10 best companies in Pet Store
About Jumbo Pets
Information provided by various external sources
We love pets big time
We understand that your pets mean the world to you and that’s because they mean the world to us too. We take the hard work out of shopping for your pets needs so you can spend more time with the pets you love.
Contact info
27 Badgally Rd, 2560, Campbelltown, Australia
- 1300 906 146
- sales@jumbopets.com
- jumbopets.com.au
4.8
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
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A great price for the product i ordered…
A great price for the product i ordered (Boxer dry food) but found that the 2nd order i created on the same day let their service down. 1st order was recevied very quickly but the 2nd order (only ordered 20 mins apart) took more than a week to arrive. Very disappointed.
14 November 2024
Reply from Jumbo Pets
Hi Megan, whilst I am glad the first order was received very quickly I am sorry the second order took too long. We will review what happened with it with the couriers. Thanks for letting us know Megan :)
Reply from Jumbo Pets
Hi Lisa, thanks so much for letting us know :)
SIX STAR CUSTOMER SERVICE
Following a disastrous delivery experience with aramex, Jumbo Pets changed my carrier to auspost only and have just happily recieved a follow up delivery TWO days ahead of the promised delivery date. Awesome customer service from Jumbo Pets.
7 December 2024
Reply from Jumbo Pets
6 Stars!! We love it - thanks so much for letting us know :) Have a great day Alan.
Reply from Jumbo Pets
Thanks Suki - love it!
Reply from Jumbo Pets
Thanks Jodi - your the best :)
Spot-on service. Delivery? Not so good.
The prices and products are spot on, as is your phone service. However, you appear to always use a default courier, who is absolutely bloody useless.
I mean, why does it take 6 Weeks to deliver a bag of cat food?
You need to advertise on your front page that customers can choose their own courier.
Regardless, JumboPets is a great resource for us pet owners. As I said above, prices are the best, service is the best, staff are the best - you can't go wrong.
14 November 2024
Reply from Jumbo Pets
Hi David, I'm so sorry you had such a bad experience with the delivery!!! There were some major issues there with the couriers. We can definitely put on file a preferred courier for your orders to ensure that never happens again. Thanks for letting us know David.
Reply from Jumbo Pets
really appreciate the review Trish - thanks for letting us know :)
you could sack your courier armex i…
you could sack your courier armex i have not received my delivery 4 days after the confirmed date and receiving no coperation i do not want to use their services again
3 December 2024
Unprompted review
Reply from Jumbo Pets
Hi Bryan,
We're so sorry you're having issues with the courier. Please know that we are doing everything we can to get your package to you and will reach out to you again via email once we've heard back from Aramex.
Second to none
We have been buying products from Jumbo Pets for a number of years. We have always received top quality customer service from all the staff. Orders are usually received the next day when the items are in stock. I would definitely recommend them to other pet owners.
22 November 2024
Unprompted review
Don't buy expiry date sensitive products from Jumbo Pets
Today is 18/11/2024 but I've not received any reply from Jumbo Pets in relation to my complaint and return & refund request sent to them through eBay... What a service!!!
****************************
I've purchased Virbac Wound-Gard Antiseptic Bitterant Spray from this seller(Jumbo Pets) through eBay and just received the delivery. However, the product has an expiry date of Dec 2024....and Today is 15/11/2024... I think this is a fraud.
Be careful when you purchase expiry date sensitive products from this seller(Jumbo Pets) or it would be better not to buy from them.
15 November 2024
Unprompted review
Reply from Jumbo Pets
Hi Michael, we're very sorry we couldn't get you on the phone to discuss this today. We apologise that your bottle came with such limited expiry. We would be more than happy to send you a replacement bottle or to refund you for your trouble. We care about our customers and would love to make this right with you. Please let us know. Thanks Michael - Jumbo Team
Delivery took too long
12 October 2024
Prompt delivery,good price for a…
Prompt delivery,good price for a product only available in my area from a vet at a higher price
13 October 2024
I’ve never receive my parcel
13 October 2024
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