Jones Whyte Reviews 2,509

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 363 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience, often noting the personalized and understanding approach of the customer service team. However, some customers experienced significant issues, including slow communication, unresponsiveness to calls and emails, and a lack of updates on their cases. A few people also reported that important documents were lost and that their cases lacked proper preparation and clear legal advice, leading to delays and stress.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, professionalism, and efficiency. Many... See more

Service

Reviewers highlight positive aspects of service, frequently praising the professionalism, efficiency, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the quick responses, helpful... See more

Response time

People report positive experiences with response times. Many customers praise the quick communication, with... See more

User experience

Users describe positive interactions with the overall experience. Many customers highlight the clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My son suffered a personal injury in September of 2025, I didn’t know where to turn and contacted Jones Whyte. They kept me informed throughout the process and made me feel like they were truly on my... See more

Company replied

Rated 5 out of 5 stars

I opted for a free Will from McMillan and chose Jones White to draw it up. I was anxious about drafting a new Will, however Ranisha made the task so straightforward simple and stress free. I had a... See more

Company replied

Rated 5 out of 5 stars

John Paul has been friendly, helpful and available every step of the way during the process of putting in notes of interest and making offers in my home hunting. The fees were outlined for me clearly... See more

Company replied

Rated 5 out of 5 stars

Dealt with Weronika today as was enquiring about getting a solicitor organised for buying a new build home. The process was very easy, she phoned quickly and explained everything thoroughly on the pho... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Family Law Attorney
  4. General Practice Attorney
  5. Legal Services
  6. Personal Injury Attorney

Written by the company

A friendly yet dynamic law firm operating and appearing throughout Scotland and based in Glasgow. Our solicitors have over 25 years of experience across a broad range of disciplines, courts and tribunals. Experienced lawyers for family law, property, personal injury and other legal services in Scotland.


Contact info

4.8

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
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1-star

Replied to 29% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Friendly, courteous and professional

I have found everyone at Jones Whyte to be friendly, courteous and professional. Plus they work with speed and efficiency. I would recommend them to anyone.

4 March 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Holly has been super helpful with our…

Holly has been super helpful with our move. She has kept us in the loop and explained to us the process and subsequent charges.

This is our second time using Jones Whyte. Would recommend them and Holly.

4 March 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Very good experience updating my will

Very good experience updating my will. I was looking into having a simple document in place to give me peace of mind after divorce so my children will not have issues should anything happen to me. Ranisha Singh was very professional and easy to speak to and kept me informed of what was needed done at every stage. Very satisfied and will keep you in mind for future legal matters.

3 March 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Great Service!

Great experience dealing with Shenai today (02/03/2026). Couldn't have realistically been any more efficient with helping me submit an offer for a property and dealing with all aspects of the process. Took over seemlessly from previous correspondence I had had with other Advisors. Many thanks!

2 March 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 4 out of 5 stars

Excellent Service

When my local and regular Solicitor was no longer available to me this Company stepped in to help me with the Sale of my Fathers property as well as dealing with the purchase of my own property. They were very fast acting, understanding and good communicators.

In particular the Paralegal I was dealing with (Nicole Hoffay-Somerville) was absolutely excellent in her dealings with me. She was very knowledgeable, friendly, reliable and went our of her way to make sure my needs were met. I would recommend her highly.

20 February 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

John Paul was brilliant

John Paul was brilliant, made everything so easy and stress free. I would highly recommend John Paul’s services.

27 February 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Trust the professionals

Jones Whyte took over the management of my affairs when previous solicitors, Mclures ceased business, have no complaints, everyone that I have had dealings with have always been very professional, efficient, polite and understanding, in particular Courtney Gladstone and Cathryn Shirley, I have no worries as I am confident that my affairs are in safe hands ,from taking care of not just my property being in family trust but also my last will and testament wherein Jones Whyte are my executors of my whole estate, thank you and I score them all 5 gold stars

1 February 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Cathryn Shirley - excellent servi e!

I came to Cathryn Shirley via the National Trust free will service, and I can honestly say was excellent from start to finish. Humane, friendly, knowledgable and thorough. An excellent service all round and she is definitely an asset to Jones Whyte. Thank you Cathryn!

27 February 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Solid experience and accurate advice.

John Paul McGuiness was so professional and kind submitting my offer to purchase a peoperty.
It waa my first time doing this precedure and I appreciate his patience and accuracy in the process to help me to get an offer accepted.
Thank you so much John.
Sincerely.
Viridiana GT

20 February 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Sarah Shaw was a pleasure to work with…

Sarah Shaw was a pleasure to work with while dealing with the estate of both my parents.

She was professional and very thorough.

28 February 2025
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

I accompanied my elderly mother to…

I accompanied my elderly mother to Jones Whyte to update her will.
Before her meeting she was very anxious about her meeting with the lawyer but when we arrived we were introduced to Katie Bastianelli and after five minutes in her company I could see my mum was relaxed and at ease with Katie.
The meeting lasted about 40 mins and through the whole process Katie was professional and understanding.
I can't thank Katie enough for the way she dealt with my mum's will.
I would have no hesitation in using Jones Whyte in the future.

30 January 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Shenai Chain

Shenai has been brilliant, always at hand and super easy to get a hold of to help us with any problems, big or small, can’t recommend enough.

24 February 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Everything was well explained and to…

Everything was well explained and to our satisfaction.
Stepheny .and thanks again to all your support and teams was very helpful and pleasant

23 February 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Excellent work from Holly!

Excellent work from the team, especially Holly Reilly. When I was told my offer was accepted at 4:50pm on a Friday afternoon but had to have it submitted by close of play before the weekend, Holly willingly volunteered to stay late and get the offer in for me at literally no notice. Throughout this she was very professional and very friendly, helping guide me through the required steps to get across the line. Holly really went above the call of duty with this one and I am extremely grateful.

20 February 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Thank you for your professionalism in…

Thank you for your professionalism in putting our offer to the seller - Fantastic Andrew & Julie

3 February 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 4 out of 5 stars

Really fast communication

Really fast communication, kept me in the loop with any progress/updates.

20 February 2026
Unprompted review
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Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 1 out of 5 stars

Horrendous

Horrendous. Don’t use this company for a divorce. Promised the world but failed to deliver.

15 December 2025
Unprompted review
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Reply from Jones Whyte

A Partner will be contacting you regarding your concerns. We do not accept that the service provided aligns with the description set out in your review

Rated 5 out of 5 stars

I really appreciated how helpful John…

I really appreciated how helpful John Paul McGuiness was in assisting me with my property purchase. He was very efficient and knowledgeable. I would definitely recommend him.

19 February 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Holly was amazing

Holly was amazing, talked me through everything and really helped me understand the process making it nice and easy.

18 February 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

Rated 5 out of 5 stars

Everything was well explained and to…

Everything was well explained and to our satisfaction.
Sarah Dooey was very helpful and pleasant

18 February 2026
Unprompted review
Jones Whyte logo

Reply from Jones Whyte

Thank you for the lovely review. We are delighted you had a great experience with us. If you ever require assistance again, please do not hesitate to contact us.

Kind regards
Jones Whyte

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