i think here you can find the best prices,literally .ordered from belgium,the service is ultra fast,condidering the distance ,customs...arrived in 3-4 days.ordered before from another UK store,it took... See more
Company replied
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See what reviewers are saying
My package was returned to sender because it was missing customs paper work. I’ve email JM distro about this multiple times and gotten no response. I will be charging my card back as I have received... See more
Company replied
poor treatment! always have to pay extra shipping fees, after having confirmed payment by credit card! Paid £17.85 GBP + £9.90 GBP Additional, then package was blocked by customs because of unfit... See more
Throughout the years that I have worked in the vaping industry, JM Distro has been the greatest wholesale supplier by far. They have excellent vaping supplies, e-liquids, and CBD items. The discounts... See more
Company replied
Company details
Written by the company
Welcome to JM Distro, setting the global standard in vaping, CBD, and smoking products. As an international hub, we cater to the diverse needs of retailers worldwide, offering a staggering array of over 15,000 products. We're not just a wholesaler; we're trendsetters in an industry that's rapidly reshaping markets across the globe! Beyond our renowned CBD and vaping range, we pride ourselves on an expansive catalogue that includes nootropics, supplements, cosmetics, and vegan health foods. We're committed to being your one-stop destination for cutting-edge products, ensuring you're always ahead of the curve. Driven by a relentless pursuit of innovation and unwavering commitment to excellence, we're constantly evolving. Our dedicated team meticulously handpicks each product, ensuring you have access to the latest trends and the most sought-after items available. Count on our team of experienced and passionate customer service representatives who are always at the ready to offer expert guidance and unwavering support. Partner with JM Distro, the undisputed global leader in vaping, CBD, and smoking accessories. Embrace the future of wholesale and elevate your business to unprecedented heights.
Contact info
1 Brook Street, LE8 6LA, Leicester, United Kingdom
- +44 116 273 1706
- support@jm-distro.com
- jm-distro.com
3.3
Average
172 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 42% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can someone help me please ive been…
Can someone help me please ive been trying to get up with jk distro but never get answer
3 May 2026
Unprompted review
Package never arrived
Package never arrived, they are not responding to my emails, do not trust, do not buy from these scammers.
12 March 2026
All good except I was cut short a pack…
All good except I was cut short a pack and they promised next time I order they would include. They didn’t. But otherwise great communication as they quickly answered my other questions. A suggestion to the JM is not to send through China. Too many delays.
3 March 2026
Hi I’m writing to inform ye all about…
Hi I’m writing to inform ye all about the very poor behaviour iv faced ordering from this website it’s a disgrace I ordered the 22 of February and over two weeks later its still not here iv sent constant emails and been faced with one reply that it would be sent of last week and there was delays since then haven’t answered and at this point I just want a full refund but this company won’t reply to any of my continues emails asking for my refund
22 February 2026
Unprompted review
It was ok
It was ok. I assume it was because of the holidays why my package took some time t get sorted but huge issue.
8 January 2026
Service is amazing
Service is amazing, always comes fast always good prices, everythings good
12 December 2025
Hi Jm DISTRO,
Hi Jm DISTRO,
A few days ago, I placed an order with you (Order #INT-5498). I contacted DHL regarding the delivery, and they informed me that the shipment has been stopped in the UK due to the presence of vape products.
Could you please contact DHL on my behalf to clarify the situation and provide an update on the status of my order?
Thank you for your assistance.
Kind regards,
Gyaljen sherpa
11 November 2025
Reply from JM Distro
Hi Gyaljen, thank you for your feedback - I can confirm that the information requested was sent back to DHL and the shipment status has now been updated to:
Customs clearance status updated. Note - The Customs clearance process may start while the shipment is in transit to the destination.
The parcel should be released shortly and make its way to you.
Thanks
JM Distro
EDIT - 25/11/25 - We have tracked the shipment again today and we can see that Customs are now awaiting your acceptance of their terms for the parcel to be released.
Thanks
JM Distro
EDIT - 26/11/25 - We have tracked this parcel again and attempted to log into the DHL site to force a delivery, however the site will not allow us to progress, as it requires the recipients mobile number to confirm an auth code to proceed. This parcel still remains with the Customs team awaiting to hear from yourself.
Please let us know if you need any assistance in getting this released?
Thanks
JM Distro
Reply from JM Distro
Thank you for your feedback! We’re delighted to hear that you consistently receive great service from JM Distro. Your support means a lot to us, and we look forward to continuing to serve you reliably in the future!
Very helpful full and amazing products!!
14 October 2025
Reply from JM Distro
Thank you for your wonderful feedback! We’re thrilled to hear you find our products amazing and our team helpful. At JM Distro, we strive to provide both quality products and excellent service, and we truly appreciate your support!
Reply from JM Distro
Hi Edwina,
We’re very sorry to hear about your experience. We’d really like the opportunity to look into this and resolve it for you. Please get in touch with us via email at sales@jm-wholesale.co.uk
or call us on 0116 273 1706 (Option 1 or 4) so we can assist you directly.
Our customer service agent Isabelle reached out back in June regarding this matter, but we haven’t received any further correspondence since then. Once we hear from you, we’ll make sure this is resolved as quickly as possible.
Kind regards,
JM Distro
EDIT - 06/11/25
Hi Edwina, We have not received a response to our emails nor had any contact from you - we are very keen to speak to resolve the issue. Are you able to contact us on the telephone number and email address provided above?
Thanks
JM Distro Team
No Delivery since 2 weeks
Hi, my order has not been delivered. Can you deliver soon or give my money back?
14 October 2025
Reply from JM Distro
Hi Paul, Many thanks for your message and I am sorry for the delay you have experienced - having checked the status of the tracking (which I have resent to you in an email) the parcel is currently with customs:
Your shipment
X1 X1 X1
The delivery date will be provided as soon as possible.
The package is in a secure facility pending clearance or resolution.
Has the courier been in touch with you at all to get the parcel released? I look forward to hearing from you - you can reach us via email by contacting - support@jm-distro.com
EDIT - 26/11/25 - Hi Paul,
I have contacted DHL on your behalf and I can see that Customs are awaiting a response from you - I have resupplied your email and contact number to them and asked them to contact you immediately so you can get the parcel released and delivered.
Thanks
JM Distro Team
The customer service was 10/10 i called…
The customer service was 10/10 i called them last minute and arrived there last minute and they did everything help me out.
22 August 2025
Reply from JM Distro
Hi Sahin,
Thank you so much for the 5-star review! 🌟 We're thrilled to hear you had a great experience with JM Wholesale. Your support means a lot to us, and we're always here to help with anything you need. Looking forward to serving you again soon!
Best regards,
The JM Distro Team
Reply from JM Distro
Hi Nick,
Thank you so much for your kind words and 5-star review!
We’re thrilled to hear you’re consistently happy with our prices and speedy service — that’s exactly what we aim for. Your continued support means a lot to us.
Looking forward to serving you again soon!
Best regards,
JM Distro Team
Its been a week since I've ordered and…
Its been a week since I've ordered and they don't respond to email or calls. They took my money and haven't reached out or shipped my items.
Update they reached out to me right after i wrote this review and shipped it to me super fast.
22 July 2025
Unprompted review
Reply from JM Distro
Dear Jonathan,
We're very sorry to hear about your experience and completely understand your frustration.
We want to reassure you that your order was shipped today, and you will receive your tracking information shortly. While we understand it may have felt like a longer wait, it has been 3 working days since your order was placed, which still falls within our standard processing and shipping timeframe.
That said, we acknowledge the delay and sincerely apologise. The hold-up was caused by regulatory issues with our courier, which temporarily affected our ability to dispatch certain items. Thankfully, this issue has now been resolved, and your order is on its way.
We also apologise for the lack of communication. Upon checking, we can see that your messages were sent over the weekend, and as our customer service team operates Monday to Friday, we were unfortunately unable to respond at that time.
We appreciate your patience and understanding, and we're committed to making sure you receive your order without further issues.
Kind regards,
JM Distro Team
Refund - NOW
Everything went wrong from the get go. All i ever received were excuses and then silence.
Delays in shipping and now the package is stuck somewhere.
ZERO communication or replies to my emails.
You people run a Mickey mouse operation. Very unprofessional.
REFUND MY PURCHASE IMMEDIATELY
18 June 2025
Reply from JM Distro
Hi Niv,
We’re truly sorry to hear about your experience and completely understand your frustration. This is not the standard of service we aim to provide.
I want to confirm that a full refund has now been issued, and we’ve also reached out directly with a gesture of goodwill to sincerely apologise for the inconvenience caused.
If there’s anything further we can do to make this right, please don’t hesitate to contact us at support@jm-distro.com — we’d really like the opportunity to resolve this properly for you.
Once again, we’re very sorry for the delays and lack of communication, and appreciate you bringing this to our attention.
Best Regards,
JM Distro Team
No order received
No order received, no response from email - Lately they have been several fraudulent ads and this is causing many of us to not order or trust or even open up to websites. For those individuals that run a legitimate online business I am sorry that these scammers will negatively affect your bottom line.
24 May 2025
Unprompted review
Reply from JM Distro
Hi Sharon,
We’re truly sorry to hear about your experience and understand how frustrating and concerning this must be. Please accept our sincerest apologies for the lack of communication and for not receiving your order.
We take these matters very seriously and are committed to running a legitimate and trustworthy business. Unfortunately, we are also aware of the rise in online scams, and we completely understand your caution. If you believe you’ve come across a fraudulent ad that appears to be associated with us, we’d really appreciate it if you could forward it to us so we can investigate and report it.
In the meantime, we would love the opportunity to resolve this for you. Could you please contact us directly at support@jm-distro.com, or provide your order number so we can look into this immediately and make things right?
Thank you for your understanding and your kind words toward businesses trying to do the right thing. We hope to earn back your trust.
Warm regards,
JM Distro Team
UPDATED-
Hi Sharon,
We still haven't heard from you regarding this order. Please contact is as soon as possible as I want to resolve this issue for you.
Thanks,
JM Distro Team
Reply from JM Distro
Hi John,
Thank you so much for your kind words! We're thrilled to hear you were happy with our shipping speed and pricing. Your support means a lot to us.
Thanks,
JM Distro Team
Never received order I placed an order…
Never received order I placed an order on JMD bistro on March 15. It’s now almost 2 months later. Customer Service won’t respond. I’ve never received my order. I am going to have to file a charge back. Very irresponsible may be a scam. I never received almost $300 worth of items
15 March 2025
Unprompted review
Reply from JM Distro
Dear Curt,
We're truly sorry to hear about your experience and for the frustration this situation has caused. We understand how upsetting it is not to receive your order, especially after such a long delay.
Please accept our sincere apologies for the lack of communication — this is not the level of service we aim to provide. We have reached out to you via email to resolve this matter directly and ensure you are refunded or receive the items you ordered.
Your trust is incredibly important to us, and we are committed to making this right. If you haven’t seen our email, please check your spam or junk folder, or feel free to respond directly so we can assist you as quickly as possible.
Thank you for your patience,
JM Distro Team
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