IXACT Contact Solutions Reviews 8

Used to get very good service from this company now it has turned around to become very poor. There is absolutely no way I can get a response by calling the support line or the billing department. It's as though the company has closed up shop. I would really encourage people to look into it closely before signing up. It is now been four days trying to get a hold of somebody in support.

If I could give them 0 stars, I would. I have used them for a few years, and their customer support is no longer exists. Zero phone help. They require you to email support, but if you get a response at all, it takes days or weeks. Sometimes they just don't answer. Today, I called and talked to someone on the sales line and she said there was no one to talk to - just email. I told her my issue and she pretended to transfer me to that same recorded loop. When I tried to call the sales line again, she just hung up. It's so much work to transfer to a new system, but this company has lowered their standards and THEY DO NOT SUPPORT THIER CUSTOMERS.

DO YOURSELF A FAVOR- DO NOT USE IXACT - IF YOU WANT ANY FORM OF SUPPORT TO BE PROVIDED!!
If I could give this company 0 stars I would. It is the worst service I have ever seen. We have now been locked out from our sales database for 2 weeks. This could destroy our business and has the ability to lose us sales commission on real estate deals between $100,000 -$32,000,000.
They have no support, no one contacts you back, for weeks at a time, the only access you have to fix something is via an email to their customer support which can take days to weeks for someone to respond. This has now happened to us 3 times and we are looking for a new provider!!

Cannot get support. Cannot find a third party to hire to fix broken links and IDX and update. Non at Ixact answers, you have to use email. Cannot get the security verified/installed so it is saying not a safe site. Logos are now missing where they were before. There is NO SUPPORT for this product except by email, and that does not work when you are in real time trying to install things and make them work. This issue has gone on for 30 days trying to fix some things and they are no help at all. Going to find another provider.

I'm in the middle of the same issue that Jenny reported. After 1 week there has been no response from support. On Twitter I found that We are Elm Street is taking over their social media accounts, and that I should contact them. After 1 hour there's been no response. I checked out We are Elm Street's website and found a number to call that is out of service, so another dead end.

So, why did I contact support? Because they didn't credit emails after I canceled a scheduled email. They owe $20 to the account I manage. The plot thickens because I then learned that there is no way to see or manage the money you put into the system. No billing history on their app.

And there's no way to cancel your account on the app or get your credit card off of their system. According to their termination terms, you have to email them to cancel. Now go back to their non-responsiveness. I'm expecting charges I'll have to fight with the bank even after I leave their system behind.

Thanks to Jenny, I know there are many others that are experiencing this issue, but it's next to impossible to find anything on Google except glowing reviews. Beware!

Ixact contact always had tech support by phone. In fact at the top of my dashboard page is a tab for phone support. However, when you call, it tells you to send an email for support and or leave a voice mail. 24 hours went by on a week day and I did not received an email reply, not even an auto reply with a ticket #. I phoned again and pressed #2 to get to billing and no one answered or returned that call.
It appears they are in Canada and no longer supporting this site. GET your contacts out of this platform immediately.

Some weeks back, ixactcontact.com started generating and sending me significant volumes of spam. Every day brings a fresh batch of unsolicited emails from multiple senders on their platform - none of whom I ever subscribed to, and all of whom are pitching similar affiliate offers using copy-and-paste affiliate IM BS. And ixactcontact.com keeps it spammy by making sure that unsubscribes do not work.

But that is just my experience.

The big reason why you do not want to be an ixactcontact.com client is because GMail is sending all ixactcontact.com emails straight to my spam folder. Suggesting that you find a different service if you want your emails read.

I have worked in real estate for the past 5 years with various CRM and websites and these guys are by far the best in terms of value, service, easy to use product. Making the decision to move from working for a large Real Estate Agent to setting up my own agency, I found this to be the best overall solution for both my website and CRM and with their fantastic support both on LiveChat and by phone I cannot recommend them highly enough.