Ispygroup Reviews 60

Very helpful, and good customer service, everything was sorted out quickly and would definitely recommend to any new business.

Amazing customer service! Really helpful and talked me through all the different options to help find the best machine for my company.

Shocking company! Get out and fix your machines. Ober a month is the latest wait time

Absolute joke of a company! Avoid at all costs! They lied to me on point of sale and told me that it was the best thing ever and they looked after us. Biggest lie ever. They said the coffee machine would be delivered within two weeks and it took 4 and a half months. This whole time they charged me even though it wasn't delivered. It has never worked properly since we've had it and we've now lost thousands. The machine is currently out of order and they said it would be a day or two. It's been a month now and counting. It's been out of action about 6 months in total. When it works it's awful and most people wont use it anyway. I don't receive invoices, I don't receive any communication, I have to chase them relentlessly. This is without doubt the worst company I have ever been involved with. I can't stress enough.... AVOID AVOID AVOID!

Have used ispy coffee since March 2020. We have since taken on multiple machines including vending machines to service our needs. I can honesty that despite teething troubles that will always occur they have been prompt and efficient in dealing with our needs and this is especially down to our 2 service engineers. Dealing directly with both Jamie & Chris has many a time enabled us to fix problems without even a visit given their vast knowledge.

Exceptional service, love the new coffee machine, the new coffee is a real hit with my regulars plus they are enjoying the new Xmas syrups

Ispy is a great company to use, leasing a machine from them as well as supplying delicious coffee, we’ve had a couple
Of emergency repairs and Chris the engineer has always gone above and beyond to help, extremely professional and helpful always sorting the problem with least disruption. Highly recommend him for any issues that may occur.

We own our coffee machine outright. Phoebe is always friendly and helpful and always processes orders very quickly.

I would like to express my appreciation towards one of your staff - Chris . We are lucky that Chis looks after our development. Chris is very pleasant, always smiling and polite. Chris has relevant knowledge and his advices helped to offer the best coffee machine and water dispenser suitable for our homeowners. On the coffee tasting day I was amazed by his patience and willingness to make everyone happy. Monica- Registered Estate Manager -Edward Place - McCarthy and Stone

I recently upgraded my coffee machine with ISPY and it has been a game-changer. My staff and I love it.
Highly recommend.

We have recently upgraded our watercoolers throughout the office and the service we have received has been exceptional. From start to finish the Customer Care Team has been extremely helpful, keeping us updated throughout the process.

Avoid at all costs! A company that changes its name and takes down its websites to hide all the horrendous reviews. I doubt the good reviews are from real customers

Phoebe is always very friendly and extremely helpful. It is a pleasure to have her as our point of contact.

Great Customer Service. Phoebe is lovely to talk to and always processes orders ASAP.

Phoebe is a fantastic person, always happy, pleasant and helpful, always cheers me up.
Very professional at her job, calls me every month to see if I need anything, and not pushy if I don't.

A rare thing - brilliant customer service. Menen went to extra mile to get our coffee machine fixed urgently. She always got back to me quickly. Additional praise for the engineer (sorry, can't remember his name) who diagnosed the problem over the phone so that the part could be ordered and in situ for when he came out. Both very professional and got the job done. A real pleasure and highly recommended.

Brilliant service.

We have just had our coffee machine renewed by ispy group found them very helpful went out there way to give a good service and the machines are great .

Would recommend them to anyone.

ISpy went above and beyond to help me find the perfect coffee machines for our offices.I was very impressed with the quality of the product I received. It was exactly what I was hoping for.The customer service at this company is excellent.

We’ve had a variety of machines from Ispy over the last five years and always had an excellent service. We keep upgrading to newer machines and love the flexibility they give us to do this. Thanks to the team!

Excellent service from start to finish. Our particular site was a tricky one but Poppy and the team were excellent in overcoming those issues

I couldn’t recommend them highly enough!