All staff were very helpful, smiley,and encouraging, without being in any way "sales" people. Vast range of frames to choose from...with unusual colours/styles! Ordering and collection services ar... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
As always, Iolla, is great. Staff, lovely, helpful, and the premesis, does, not feel, as if walking into a normal opticians, for your glasses, You, can try, on the frames, gorgeous, so different. And... See more
Company replied
This was my first experience visiting IOLLA . The moment I walked through the door of the Glasgow city centre store. I got the impression I had found the right place to purchase my new glasses. A beau... See more
Company replied
I've been an IOLLA customer for 8 years now and I wouldn't consider buying glasses elsewhere. I'm really happy with the quality, range, and design, the staff are always excellent and incredibly help... See more
Company replied
Company details
Written by the company
IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.
Contact info
Glasgow, United Kingdom
- 0141 334 9044
- help@iolla.com
- iolla.com
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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A good retail experience.
A good shopping experience and the glasses were ready on time, which is good. And I was able just to pop into collect, no appointment needed.
29 June 2026
Staff were Amazing ✨ and listened to…
Staff were Amazing ✨ and listened to what I was hoping to get from the type of lens/frame I wanted.
Would recommend IOLLA for in-store service, very happy with the end result… Thank you
26 June 2026
Reply from IOLLA
Wow, this is so fantastic to hear Elaine! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
Great value, great service and friendly. staff
I only went to the shop in Richmond with my daughter but ended up buying. Some sunglasses. They had an excellent range at very reasonable prices. The guys in the shop were very helpful and friendly and said they would ensure my glasses would be delivered in time for my holiday a few days later -and they were. A brilliant shop.
29 June 2026
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Alison! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Excellent as always
Excellent as always!
My 6th pair and all have been perfect 😊
Incredible product!
30 June 2026
Reply from IOLLA
Hey Ashley, wow what a lovely review! It’s great to hear how much you are loving your new IOLLA glasses. We look forward to seeing you back again soon.
The staff were friendly
The staff were friendly, helpful, easygoing. Selection of glasses and sunglasses offers so much choice which is a good thing.
Was actually sent the receipt for the wrong glasses by email however
30 June 2026
Reply from IOLLA
Hey Fraser, it's great to hear you are loving your new glasses! However I am sorry to hear you received the wrong receipt. A member of our customer support team will be in touch shortly to rectify this for you.
As always quality service.
As always, prompt delivery, then popped in for a fitting. Best frames for me, strong and attractive. My 6th pair...😍
29 June 2026
Reply from IOLLA
Hey Irene, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Wonderful seamless experience
Wonderful seamless experience. Super quick. Sunglasses arrived within a week and they are fab!
24 June 2026
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Diane! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Reply from IOLLA
Hey Gavin, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Excellent From the moment I walked in the staff…
From the moment I walked in the staff were so attentive. Listened to my requests. The service was excellent as were the staff and price. Very happy
29 June 2026
Reply from IOLLA
Wow, this is so fantastic to hear Stephen! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
Always great service and happy to help…
Always great service and happy to help with any after service issues
26 June 2026
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Jose! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Tell me my glasses ready in 4 day…
Tell me my glasses ready in 4 day working and came ready in 2 weeks
29 June 2026
Reply from IOLLA
We're so sorry your glasses took longer than expected Michael! We do always aim to get all orders to our lovely customers within 12 working days so I am sorry to hear you were told the wrong information. I can see that our Customer Support Team have already reached out to apologise and offer a gesture of goodwill. We'd really love the opportunity to make you another pair of glasses in the future and show you we can do better next time
Staff and service fantastic!!
25 June 2026
Reply from IOLLA
Wow, this is so fantastic to hear Sheonagh! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
Ordering online was so easy as IOLLA…
Ordering online was so easy as IOLLA had my prescription already. You can also have them posted if not able to get into store. Love the glasses and will definitely be ordering another pair soon. Thank you IOLLA.
11 July 2026
Unprompted review
Reply from IOLLA
We’re delighted to hear you had a great IOLLA experience Carolyn! Thanks for taking the time to write us this lovely review. We hope to see you again soon.
Reply from IOLLA
Hey Dean, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Very good spec offering and friendly…
Very good spec offering and friendly service. Pleased with specs chosen.
11 May 2026
Reply from IOLLA
Hey, wow what a lovely review! It’s great to hear how much you are loving your new IOLLA glasses. We look forward to seeing you back again soon.
Got very bored with wall to wall…
Got very bored with wall to wall designer badges stuck on frames & then offered at one off discounts so was pleased to see an alternative.
My experience is all positive - staff - designs I like - sensible understandable price - excellent varifocal lenses
26 June 2026
Reply from IOLLA
Hey Douglas, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Reply from IOLLA
Hey Francis, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!
Reply from IOLLA
Hey Joanna, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!
Very informative staff
Very informative staff, quick turnaround (even though my glasses were delayed) kept updated with no surprises
25 June 2026
Reply from IOLLA
Wow, this is so fantastic to hear! I’ll be sure to pass your kind words onto our team, I know they’ll be delighted.
Reply from IOLLA
Wow, this is so fantastic to hear Angus! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.
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