IOLLAReviews 

2,339
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,375 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, friendly, and knowledgeable, making the selection process enjoyable and efficient. Many people appreciate the vast range of frames, noting their unique styles, vibrant colors, and overall quality, which often feels like a bespoke experience. The service is frequently highlighted as excellent, with consumers noting the promptness, efficiency, and genuine approach, often exceeding expectations. Reviewers are particularly impressed with the fantastic and fair pricing, which includes standard extras and often comes at a fraction of the cost compared to other providers. However, some people were dissatisfied with the service, mentioning instances where lenses were damaged during production or staff were unhelpful and dismissive regarding promised rush jobs.

What people talk about most

Product

Reviewers highlight positive aspects of product, with many expressing satisfaction with the quality, style,... See more

Staff

Reviewers consistently express satisfaction with the staff, describing them as friendly, helpful, and... See more

Service

Customers consistently note positive experiences with service, describing it as friendly, efficient, and... See more

Quality

People report positive experiences with quality, often highlighting the excellent craftsmanship and stylish... See more

Price

Users describe positive interactions with price, consistently finding products to be very reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

All staff were very helpful, smiley,and encouraging, without being in any way "sales" people. Vast range of frames to choose from...with unusual colours/styles! Ordering and collection services ar... See more

Company replied

Rated 5 out of 5 stars

As always, Iolla, is great. Staff, lovely, helpful, and the premesis, does, not feel, as if walking into a normal opticians, for your glasses, You, can try, on the frames, gorgeous, so different. And... See more

Company replied

Rated 5 out of 5 stars

I've been an IOLLA customer for 8 years now and I wouldn't consider buying glasses elsewhere. I'm really happy with the quality, range, and design, the staff are always excellent and incredibly help... See more

Company replied

Rated 5 out of 5 stars

Great customer service within the shop - friendly, approachable and efficient. The whole process was seamless with my glasses arriving in the stated time. They fit perfectly and I love the style. Than... See more

Company replied


Company details

  1. Glasses Store
  2. Sunglasses Store

Written by the company

IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,339)

1,279 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Helpful and friendly staff

Helpful and friendly staff - a delight

21 June 2026
IOLLA logo

Reply from IOLLA

Wow, this is so fantastic to hear Suzanne! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.

Rated 5 out of 5 stars

Im so happy with the experience at…

Im so happy with the experience at Iolla. The selection of frames were excellent and the staff were really helpful and friendly. The fact that they are a Glasgow company made it even better. Highly recommended, in fact I have already told a friend who has been in and bought frames. 😁

19 June 2026
IOLLA logo

Reply from IOLLA

Hey Susan, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!

Rated 5 out of 5 stars

Great choice of frames

Great choice of frames, attentive staff and easy ordering process.

18 June 2026
IOLLA logo

Reply from IOLLA

We’re delighted to hear you had a great IOLLA experience Karen! Thanks for taking the time to write us this lovely review. We hope to see you again soon.

Rated 5 out of 5 stars

Great place to shop

Lovely staff were so helpful and it’s such an easy place to feel comfortable, to try and obviously then to buy!

20 June 2026
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Reply from IOLLA

Hey Lynne, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!

Rated 5 out of 5 stars

Great choice of frames

Great choice of frames. Superb customer service when spoilt for choice. Very happy with my glasses and will be back again soon for a spare pair.

17 June 2026
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Reply from IOLLA

We’re delighted to hear you had a great IOLLA experience Christine! Thanks for taking the time to write us this lovely review. We hope to see you again soon.

Rated 4 out of 5 stars

Friendly staff

Friendly staff. Lovely glasses. easy price menu.
I was disappointed that on the day I picked up the sunglasses that they had a 25% discount which I didn't get.

19 June 2026
IOLLA logo

Reply from IOLLA

Hey, wow what a lovely review! It’s great to hear how much you are loving your new IOLLA glasses. I am sorry to see that you were not eligible for our 25% off discount, however I can see you placed the order before this offer was live. Keep your eye on our website for any future offers as we look forward to seeing you back again soon.

Rated 5 out of 5 stars

Excellent value

Excellent value, straightforward ordering process (including via telephone) and helpful customer support.

19 June 2026
IOLLA logo

Reply from IOLLA

We’re delighted to hear you had a great IOLLA experience John! Thanks for taking the time to write us this lovely review. We hope to see you again soon.

Rated 5 out of 5 stars

Iolla, experience. Glasgow.

As always, Iolla, is great. Staff, lovely, helpful, and the premesis, does, not feel, as if walking into a normal opticians, for your glasses, You, can try, on the frames, gorgeous, so different. And really up to date. Colours, are lovely, vibrant, elevates, your appearance, just like another accesory.

18 June 2026
IOLLA logo

Reply from IOLLA

Hey Linda, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!

Rated 3 out of 5 stars

Glasses need adjustment

Service in store was great but on delivery of glasses they do not fit and need adjustment,

19 June 2026
IOLLA logo

Reply from IOLLA

I'm so sorry to hear that your glasses aren't a perfect fit David! It's not unusual for a brand new frame to feel a little loose or tight when you first receive it and before it's been adjusted. A member of our customer support team will reach out via email shortly to do all they can to help 😊

Rated 4 out of 5 stars

The service was great

The service was great - my glasses do irritate my nose a little if I wear them too much but that really was because of my choice of frame not the service

18 June 2026
IOLLA logo

Reply from IOLLA

We're so sorry to hear that you're struggling a little with your glasses Clare! This could be something we could resolve with a frame adjustment. A member of our customer support team will reach out shortly to offer some advice 😊

Rated 5 out of 5 stars

Great customer service within the shop…

Great customer service within the shop - friendly, approachable and efficient. The whole process was seamless with my glasses arriving in the stated time. They fit perfectly and I love the style. Thank you for making glasses buying so straightforward and easy.

18 June 2026
IOLLA logo

Reply from IOLLA

We’re so pleased to hear you love your new specs Joyce! The Paterson frame is a fantastic choice

Rated 5 out of 5 stars

Happy customer

Glasses were made within a week or so and adjustments were made very quickly after picking up. Good quality glasses with good ranges of style.

18 June 2026
IOLLA logo

Reply from IOLLA

We’re delighted to hear you had a great IOLLA experience Charlotte! Thanks for taking the time to write us this lovely review. We hope to see you again soon.

Rated 5 out of 5 stars

Fantastic service

Fantastic service, great glasses and a very reasonable price. Thank you.

18 June 2026
IOLLA logo

Reply from IOLLA

Hey Phillip, thanks for leaving us this 5 star review! We hope to see you again soon

Rated 5 out of 5 stars

Staff very helpful and friendly

Staff very helpful and friendly. Service very good no one rushing you to choose and being allowed to take your time when browsing. Also very happy with price and quality.

18 June 2026
IOLLA logo

Reply from IOLLA

Wow, this is so fantastic to hear Margaret! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.

Rated 5 out of 5 stars

Great overall

Great overall. I certainly recommend 👌🏼

10 June 2026
IOLLA logo

Reply from IOLLA

Hey Robertas, thanks for leaving us this 5 star review! We hope to see you again soon.

Rated 5 out of 5 stars

Great buying experience

The glasses choice were good with different design and size options. The staff were welcoming, friendly and helpful in making a suitable selection. Glasses shouldn’t be expensive as they are cheap to manufacture so I’m happy to see a retailer offering fair pricing.

16 June 2026
IOLLA logo

Reply from IOLLA

Hey Andy, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!

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