IOLLA Reviews 

2,543
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,401 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff for being exceptionally friendly, approachable, and providing highly professional advice when choosing new glasses in store. Many people also appreciate the fantastic selection of stylish modern frames and the remarkably reasonable pricing available throughout the entire range. Consumers note that purchases arrive smoothly and offer great value compared to traditional high-street options available elsewhere. Some reviewers were not happy with occasional issues, mentioning incorrect prescriptions, uncomfortable fits, and slightly delayed delivery times on specific orders. A small group of consumers also experienced faulty products that required complete remaking, which caused noticeable disappointment during their overall purchasing visits.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the great variety of stylish... See more

Staff

Customers had positive experiences with staff, frequently describing them as friendly, helpful, and... See more

Service

Clients share positive opinions on service, highlighting friendly, knowledgeable staff and efficient... See more

Quality

Reviewers mention positive feedback about quality, expressing great satisfaction with the well-made and... See more

Price

People report positive experiences with price, highlighting that the costs are very reasonable and affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The staff in the Manchester store were so friendly and helpful giving very good advise on the type of glasses we should purchase. My husband and I both purchased varifocal lenses and folding clip on... See more

Company replied

Rated 5 out of 5 stars

From walking in the door of the store in west George st Glasgow I felt welcomed and put at my ease. I am very indecisive when picking frames but was encouraged to browse with support and advice clos... See more

Company replied

Rated 5 out of 5 stars

First visit to Glasgow store was a warm amd welcoming experience. Beautiful store well layed out and so easy to find beautiful frames from their extensive range . Within minutes I was guided by staf... See more

Company replied

Rated 5 out of 5 stars

Attended Cambridge store. Staff - very helpful. One particular member of staff - Eunice very helpful indeed. Excellent choice in frames. Bought pair of distance and reading glasses. Would like fr... See more

Company replied


Company details

  1. Glasses Store
  2. Sunglasses Store

Written by the company

IOLLA is a Scottish brand with a mission to change the way people buy eyewear. We set out to build the best eyewear shopping experience we could, and we made it the core of what we do. By cutting out unnecessary costs, designing glasses in-house and partnering straight with the factories we are able to provide higher-quality, better-looking eyewear at a fraction of the current price.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(2,543)

1,384 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Iolla Experience


Wide choice of glasses
Super price for glasses which would be considerably more expensive elsewhere!
Service in shop very good.
Will return in the future for new glasses when needed!

11 August 2026
Rated 5 out of 5 stars

Omgoodness 🥰

Omgoodness! I’ve worn glasses since I was 14, I’m now 49. This was BY FAR the best glasses buying experience I have ever had!
Clear, well laid out, great selection, great price, honest staff, professional and really knowledgeable.
And to make a middle aged woman happy, sent through to Dundee in pretty packaging! What more could a glasses wearer want!
Thank you xx

10 August 2026
Rated 5 out of 5 stars

A very good experience

The experience of purchasing a pair of prescription reading glasses was a delight.
The staff member (female) was extremely helpful and considerate as I tried on various frame shapes and colours. Once my decision was made the checking of the frame size and eye details were made and I felt very satisfied. It was a very good experience and I will return.
Oh, and when I collected my glasses they came with a great case, a Toblerone Case. Thank You.

29 July 2026
Rated 5 out of 5 stars

experience was lovely

experience was lovely, the staff in the shop was amazing, very knowledgeable and extremely friendly :)

8 August 2026
IOLLA logo

Reply from IOLLA

Wow, this is so fantastic to hear Selina! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.

Rated 5 out of 5 stars

Great CS

Great CS. Very helpful staff and happy with results

7 August 2026
IOLLA logo

Reply from IOLLA

Hey James, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!

Rated 5 out of 5 stars

Great selection

Great selection, great staff, great service, great price.

6 August 2026
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Reply from IOLLA

We’re delighted to hear you had a great IOLLA experience Antonia! Thanks for taking the time to write us this lovely review. We hope to see you again soon.

Rated 5 out of 5 stars

Fantastic service - so helpful

very helpful and efficient and professional

3 August 2026
IOLLA logo

Reply from IOLLA

Hey Katie, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!

Rated 5 out of 5 stars

Lovely staff member so helpful and…

Lovely staff member so helpful and really helped me by taking time to choose my frames.. excellent experience

7 August 2026
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Reply from IOLLA

Wow, this is so fantastic to hear Kim! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.

Rated 5 out of 5 stars

Lovely welcome when I entered the store…

Lovely welcome when I entered the store was left to look around then approached again when I needed help
Lots of frames to choose from staff spent quality time helping me choose
I am already thinking of another pair the price and quality are excellent

7 August 2026
IOLLA logo

Reply from IOLLA

Hey, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!

Rated 5 out of 5 stars

Friendly and helpful staff , good quality specs and value for money.

Friendly and helpful staff in the Glasgow shop. Good quality glasses at great prices. The staff organised the postage of my glasses to my home address in Germany.

5 August 2026
IOLLA logo

Reply from IOLLA

Hey Wendy, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!

Rated 5 out of 5 stars

Fast easy and helpful staff

Fast easy and helpful staff

6 August 2026
IOLLA logo

Reply from IOLLA

Wow, this is so fantastic to hear Connor! I’ll be sure to pass your kind words onto our showroom team, I know they’ll be delighted.

Rated 5 out of 5 stars

Attention to detail

Attention to detail, in house customisation and overall feeling of care and professionalism.

6 August 2026
IOLLA logo

Reply from IOLLA

Hey Graeme, thanks for this lovely review! We’re so glad you have had a great experience with us. Hopefully we will see you again soon!

Rated 5 out of 5 stars

Gorgeous

Gorgeous, well made glasses. Arrived earlier than expected which was a massive bonus! Thank you 😊

6 August 2026
IOLLA logo

Reply from IOLLA

Hey Erin, wow what a lovely review! It’s great to hear how much you are loving your new IOLLA glasses. We look forward to seeing you back again soon.

Rated 5 out of 5 stars

Another great experience in iolla

Another great experience in iolla, fantastic selection of glasses, knowledgable and helpful staff and great value for money. Keep up the good work team iolla!

6 August 2026
IOLLA logo

Reply from IOLLA

Hey Elizabeth, thanks for taking the time to leave us this great review! We’re so glad you are loving what we are doing here at IOLLA. We hope to see you again soon!

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