We booked a Singapore to Japan cruise though Infinity with Bobby Dalal the whole experience was 10/10 at every stage. From the the extra nights and destinations we added on to getting us back home whe... See more
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Had paid a premium for direct/non stop flights to San Diego which worked fine on the outward, but we're inexplicably cancelled for the return "due to fight cancellations ". However the flight we we... See more
Booked the cruise in Feb 23 for December Asia cruise from Bali leaving 4th Jan The flights were good timing through Singapore. The only downside were the rooms in the Bali resort over New Year till jo... See more
Company replied
COMPLETELY UNRESPONSIVE & INEFFICIENT. Our flights were cancelled due to conflict in the Middle East. Despite promising to re-route our party they simply went missing, did not respond to emails or r... See more
Company details
Written by the company
Infinity Cruises is an independent cruise travel agency dedicated to providing exceptional cruise packages to destinations around the world. We specialise in providing you with the most prestigious cruise holidays available at the very best prices. We are not owned by a cruise line or a tour operator, so we will only ever deliver honest and impartial advice, with your wants and needs always in mind, all in an effort to organise a great trip that suits you.
Contact info
Eastside, Suite 2.09, N1C 4AX, London, United Kingdom
- +44 (0) 203 725 8804
- customersupport@infinitycruises.co.uk
- infinitycruises.co.uk
3.4
Average
699 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
So many things gone wrong with our…
So many things gone wrong with our booking you wouldn't believe it now waiting for a call back from a manager, watch this space for an update.
4 December 2024
Unprompted review
Fantastic holiday
Just back from doing Memphis - New Orleans stays and Gulf of Mexico cruise on NCL. We had a great time and can only praise Infinity for the excellent services provided. We had 3 flights both there and back with no delays, plenty of time between flights and only had to transfer cases once in Atlanta which was no problem. Amtrax train was a great way to meander down the countryside. No problems there either. The guest House at Gracelands was just gorgeous and The Pavillon in New Orleans was just amazing. Can't thank Infinity and the staff enough the choices made with Hotels and transport by them we're spot on and the service was excellent.
The cruise was great too
2 December 2024
Unprompted review
Since writing my review
Since writing my review , Eric has sorted my little problem and i have been informed, he , infact was on annual leave . On his return all was made good with some great advice. thank you
30 September 2024
Unprompted review
all went well thanks to Eric
all went well thanks to Eric, i had to contact CS , no reply . Eric was looking into it for me but again no reply
13 September 2024
Satisfied with service overall
Satisfied with service overall. Very polite and helpful. Found it very frustrating that the link in the email to pay for deposit did not work on my mobile so I had to go on my laptop to pay it. Otherwise very good service.
3 September 2024
Reply from Infinity Cruises
Thank you for your review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and we look forward to being of assistance to you in the future.
Kind Regards
The Infinity Cruises Team
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to Eric.
Kind Regards
The Infinity Cruises Team
Helpful, and uncomplicated
Second time we have used infinity. Very helpful, and simple process. Great value. Looking forward to booking with you again in the future.
25 August 2024
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to the team.
Kind Regards
The Infinity Cruises Team
incorrect and misinformation
incorrect and misinformation with regard to pricing and payments
29 August 2024
Reply from Infinity Cruises
Thank you for your review. We really appreciate you taking the time to share your booking experience with us. Our aim is to always exceed our guests' expectations, if you have any questions regarding your cruise booking, please feel free to either call Customer Support on 0203 725 8804 or email customersupport@infinitycruises.co.uk. We'd be more than happy to help you.
Kind Regards
Infinity Cruises
Took over 5 weeks to actually secure the booking…
Took over 5 weeks to actually secure the booking, a thread of 42 emails and numerous phone calls. We left phone messages which most of the time were ignored and Mike appeared not prepared to speak or communicate with women customers.
26 July 2024
Reply from Infinity Cruises
Thank You for your honest feedback. We will review the information shared to improve our services moving forward. I sincerely hope that you have a great cruise holiday.
Kind Regards
The Infinity Cruises Team
Good and friendly customer service
Mike was very helpful and patient answering all our queries when we rang to book. He also took time to get us a good booking on the cruise. The only disappointment was to learn that most of the cabins had been sold out and we were only left with one choice ie balcony suite and surprised fare had gone up so much since speaking to him in the morning. But Mike was very helpful and we decided to book anyway. We are looking forward to this trip.
19 August 2024
Reply from Infinity Cruises
Thank you for your 4-star review and sharing your experience with us – it is much appreciated. We would just like to make you aware that prices are subject to availability and can change at any time. We are sorry it happened on this occasion and were able to secure your booking for you nonetheless. We pride ourselves on great customer service and we look forward to being of assistance to you in the future.
Kind Regards
The Infinity Cruises Team
Booking with confidence
Were able to book us a cruise to travel with a family member despite them having booked months ago. They managed to book same flights and hotels and even got us a cabin almost next to them on the ship.
21 August 2024
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to Mike.
Kind Regards
The Infinity Cruises Team
Efficient, friendly company
I’ve used these guys before - calls are always dealt with politely and efficiently. No hanging on the line for ages. They work hard to find the best deal and ensure that your holiday is tailored to suit.
12 August 2024
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to the team.
Kind Regards
The Infinity Cruises Team
Spoke to Mike again about another…
Spoke to Mike again about another cruise. Sorted quickly and efficiently.
12 August 2024
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to Mike.
Kind Regards
The Infinity Cruises Team
Travelling with infinity cruises
Staff very helpful and knowledgeable.Any queries are answered promptly.Will definitely keep on booking with yourselves.
13 January 2024
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to the team.
Kind Regards
The Infinity Cruises Team
Everything was ok
Everything was ok, it was just a bit difficult to understand Eric and his accent.
20 July 2024
Reply from Infinity Cruises
Thank you for your review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your comments to the team. We are always available should you require any further assistance.
Kind Regards
The Infinity Cruises Team
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to the team.
Kind Regards
The Infinity Cruises Team
Helpful staff
The person who I was dealing with on the phone, was very helpful and obliging.
6 August 2024
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to the team.
Kind Regards
The Infinity Cruises Team
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to the team.
Kind Regards
The Infinity Cruises Team
This is the second time I have used…
This is the second time I have used Infinity Cruises and I find the variety of cruises exceptional and the packages put together great value.
10 August 2024
Reply from Infinity Cruises
Thank you for your 5-star review and sharing your experience with us – it is much appreciated. We pride ourselves on great customer service and will pass your compliments to the team.
Kind Regards
The Infinity Cruises Team
Lack of information
The person I spoke to on the phone was very pleasant and helpful however I’ve found the lack of communication since and not really enough information about the trip. Apart from that everything seems to be great
26 July 2024
Reply from Infinity Cruises
Thank you so much for your review! We really appreciate you taking the time to share your booking experience with us. Our aim is to always exceed our guests' expectations, if you have any questions regarding your cruise booking, please feel free to either call Customer Support on 0203 725 8804 or email customersupport@infinitycruises.co.uk. We'd be more than happy to help you.
Kind Regards
Infinity Cruises
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