The products are sublime Communication is slow to respond on questions, should be much improved packaging wonderful, but please get rid of all the bubble warap in transport There are many good alte... See more
Company replied
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The products are sublime Communication is slow to respond on questions, should be much improved packaging wonderful, but please get rid of all the bubble warap in transport There are many good alte... See more
Company replied
I ordered a top for NYE, 10 days prior the date. 3 weeks later I still haven’t received anything.. The customer service is almost nonexistent. I am very disappointed as I was really looking forward... See more
Our 13 year old twin daughters begged to see NYC for Christmas . We had a lovely time at the Lotte Palace , beautiful and definitely felt the Christmas spirit. A mixed up wit... See more
Beautiful smelling products - the only reason I have scored 1 star less is for the stickers used on the products. For premium priced Spa products, i would have liked to see print on the bottles, not s... See more
ILA DEFINES ORGANIC LUXURY IN A WAY WHICH IS INTELLIGENT, HOLISTIC AND SOPHISTICATED IT IS A GROWN-UP SKINCARE AND LIFESTYLE BRAND, ROOTED IN MOTHER NATURE, BLESSED WITH GOOD INTENTIONS AND DELIVERED WITH JOY AND LOVE. ILA NURTURES ON A VERY DEEP LEVEL, DELIVERING WARMTH AND INCLUSIVITY, AND CREATING AN ATMOSPHERE OF PEACE AND SERENITY.
Ila Spa Ltd, Unit 5, Gate Farm, OX20 1DB, Kiddington, Oxfordshire, United Kingdom
The products I ordered for my daughter for Christmas were all correct and packed perfectly.
I would buy loads of your products myself if they weren't so expensive!!
I have no complaints.
Amazing products, I suffered from acne following the birth of my son and the products recommended to me by the therapist have completely transformed my skin. My skin feels hydrated and is not angry at all any more. I have tried endless different products from other brands that failed to help and I am thrilled to have finally found a product that suits me. Thank you!

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