IKEA Reviews 2,874

I am writing to share my concerns regarding an experience I had at IKEA Glòries with Nuria.

I visited the store to return a unit in accordance with the 1-year return policy. I understand that since the item was assembled and a few months have passed, a refund may not be possible, but returning for a gift card is, as clearly stated on the website. I was hopeful for a straightforward process, but I encountered some difficulties during my interaction with Nuria.

First, regarding the size of the item, I referred to the IKEA website, which states:
“Yes, you can do this at any of our stores on the Spanish mainland. This does not apply to purchases made on the islands or outside Spain.”
“We make it easy for you. You have 365 days to exchange or return items you have bought, whether they are opened, unopened, or even assembled. You can return your purchases at any IKEA store, even if you bought them at a different IKEA store or at IKEA.es.”

Initially, I was told that I could not return the item because it was “too big.” However, after showing Nuria the website’s policy, she eventually agreed that the return was possible.

Secondly, concerning the condition of the item, I again referred to the IKEA website:
“At IKEA, it’s OK to change your mind. Sometimes what seemed perfect for your home, office, or garden just isn’t. Returning a product to us is easy, no matter how or where you bought it.”
“We make it easy for you. You have 365 days to exchange or return items you have bought, whether they are opened, unopened, or even assembled. You can return your purchases at any IKEA store, even if you bought them at a different IKEA store or at IKEA.es.”
“IKEA believes that all customers should be able to try out a product, which is why you have 365 days to return opened, even assembled, products. Simply show your receipt and you’ll be refunded the amount on a refund card.”

When Nuria agreed to accept the return, she briefly inspected the item, then indicated it was “not new.” I want to clarify that it does not need to be new; it was in excellent condition and within the 365-day return window. I had to show her these terms again, but she remained firm in her refusal to accept the return.

Lastly, I want to express some concerns about the attitude and manner in which I was addressed. From the moment I said “hola,” I felt that Nuria spoke to me in a manner that was dismissive or condescending. When I explained that I couldn’t return the item to another store due to transportation limitations, she replied that it was “not her problem.”

Throughout the conversation, whenever I hesitated or paused, she would interrupt to assert that she did not speak English— I did not ask her to. When the manager arrived, her comment was that “he does not speak good Spanish.”

There is not a doubt in my mind that if I was Spanish, this interaction would have gone differently. Not only did I leave Ikea with a unit I do not want (and should have been able to return as per T&C´s), I left feeling like a second-class citizen and that the decision had been made with an agenda.

Nuria is someone I will always remember; the lady who made me feel unwelcome in the country I have been living in for 7 years.

I trust that IKEA values respectful and helpful customer service, and I hope my feedback can contribute to improvements in how all customers are treated, regardless of their background.

Thank you for your attention to this matter.

My issue is not with the quality of the goods, but with being treated with contempt by both the delivery company (SEUR) and IKEA Murcia.
I ordered a couple of items for home delivery on November 22 2025.
The confirmation email stated that delivery would be 2-4 days. In the following days I received 3 notices that the package was out for delivery.Nobody appeared. No one called or texted.
I received a phone call and a partial delivery on Thursday 27th. Much shoulder shrugging!
Today I received another text telling me that the remainder of the order was out of delivery. I had had enough. I drove to IKEA Murcia and requested a refund or the undelivered item.
From start to finish this process took 50 minutes.
I was finally informed that SEUR would refund me in 14 days.
To be fair, I believe that IKEA have overstretched themselves with the offer of discounted delivery for smaller items. Given that I live 35 km away from the store, it makes sense that a delivery company would tend to prioritise large loads rather than going out of their way to deliver a small packet of screws. So from this angle I would suggest that the procedure for small deliveries is not fit for purpose.
If I had taken the time to read the previous reviews, I would certainly not have ordered online, and I will certainly not do so in the future.

UPDATE
On 30/12/2025 I received a phone call from
Young SEUR driver. He had a package for me. “But I’ve already demanded - and got a refund, and bought one out of IKEA Murcia to replace the cancelled one” I said
“ No comprendo”, he replied, looking down at the battered cardboard package at the bottom of the van anxiously, and almost urging me to take the damned thing off his hands. So I did.
The thing now sits against my bedroom wall as top deck in a magnificent “double decker” arrangement.
I realise that, strictly speaking, the cabinet belongs to IKEA Murcia.
So here’s the thing:- you are welcome to come and pick up the assembled unit at my address. All you have to do is send a SEUR driver to uplift.

I bought a DYVLINGE Swivel easy chair from IKEA shop in 2025, attracted by the 10-year guarantee. When I started using it daily for about a month, the seat cushion began to sink abnormally — so much that it felt as if I were sitting on play-doh instead of a proper chair. The edges of the frame pressed into my thighs, causing numbness and back pain.
I visited IKEA customer service in the shop twice. Their system showed no available appointments with the repair service “Dr Mueble IKEA” until the end of year 2025, and I was told they would call me to make an appointment for a home visit. No one contacted me for weeks.
After I filed a complaint with the consumer-protection authority, a technician from Dr Mueble IKEA suddenly came to my home without any prior appointment, forcing me to drive back from another location just to meet him. He did nothing but take photos. The next day IKEA called me only to tell me the case was closed, saying that the sinking problem I had brought to their attention was normal and not a defect.
I immediately went to Customer Service in the IKEA shop, showed them photos comparing a new DYVLINGE chair — firm and supportive — with mine after only one month of use, visibly sunken and misshapen. Staff still insisted that there was nothing wrong with the chair. Other local shops confirmed that proper chairs should not sink like that and that theirs come with multi-year warranties. Even a lot of online sellers of chairs tend to react faster and offer real solutions.
IKEA’s response was slow and dismissive, and below the standard of furniture retailers. The way my case was handled has seriously damaged the trust I previously had in the IKEA brand.

Place an order on the website.
We never got the right delivery date, but was told we got a notice from the parcel company SEUR 2 hours before arrival.
The last day for delivery is was here, but we were not in our house.
IKEA and SEUR think that you should be at home a full day for a week or two to receive your goods.
Called IKEA 5 times without any real outcome.
And we paid a lot for the transport on top.
Find another shop/vendor than these companies.
Ikea order no was 1560651821.
We live in the Malaga region.

Ikea contracts their deliveries with 3rd party vendors, which is a normal practice. However, the delivery service has complete power to honor the delivery agreement or not. The problem with this model is that my contract is with Ikea and I have no leverage or contact with the delivery company. Two times, I waited for the delivery and they never showed up. During the first incident, they tried to deliver 5 hours early (when I wasn't home), and filled a false claim stating the address was wrong. This is a blatant lie to buy them time and reschedule the visit without consequence to them. The Ikea customer service agents in Spain are kind and responsive, however they are powerless to influence the situation. They are there for damage control and to make you feel heard. BEWARE that your contract with Ikea is fragile and has a hidden powerful influence (the delivery company) who will arbitrarily deliver (or not) your order based on their comfort and needs.

We bought a kitchen and 3-bedroom furniture from Ikea Barcelona, and it was a disaster after the sale. First, the transport to our place in the Gotico neighbourhood was delayed and even cancelled several times due to parking issues, even though Ikea knows the streets of Barcelona. Even now, we still have missing pieces 1 month after buying the furniture. Secondly, do not mention the time we wasted just waiting; nobody cares to let us know they will not arrive. Thirdly, when they installed the kitchen furniture, they did not bring the fridge, only to find later that it was out of stock, and we still don't know if they will send us a similar product. It is absolutely disrespectful on all levels to buy products and not know when they will arrive, to wait hours, and then end up with missing pieces. Calling customer service is another blast. We think Ikea Sweden should revise its after-sales operations in Barcelona, especially regarding logistics.

Worst service ever.
I made a click and collect order that never arrived. I was then offered fast and free shipping home.
The day before the delivery I received an email saying that some items were cancelled, and by some they meant the ENTIRE order.
Appalling service!!!

Terrible service, we ordered a wardrobe online and was promised delivery between 2-7 days. We were only on the island for 2 weeks. Wardrobe never came and called 3 times to tell them we were leaving. They promised reimbursement, still have not received it and not answering my claims (IkeaTenerife)

I bought two items from the limited Gustaf Westman collection the second it went online. I ended up purchasing a few more items because i had to pay 10 euro+ for delivery. The following day i get a notification that the order has been shipped and only after that, i get a notification that the gustaf westman items are not in stock. I can't cancel the order anymore because it's already on the way and now i end up paying 10+ on delivery for items i don't really want.

The worst customer service I have ever experienced. We placed an order on 3rd August. Out of the 3 packages we were expecting, only 1 arrived. We called Ikea several times, and each time they offered to resend the order, but it never arrived. We have called 6 times in total. More than 3 orders were supposedly sent, but none were ever received. We are left with unusable products because we only have part of the order. After more than a month of waiting, they offered to send the package for the fourth time. We said “no”. We prefer a refund. No commercial gesture was offered. It’s truly shameful! Ikea owes us €140 worth of products we never received, not to mention the phone costs we incurred trying to reach them. They made no effort to resolve the situation. We have been patient, but it’s extremely disappointing for a brand to treat its customers this way. I absolutely do not recommend buying from them.

I bought a rug online.I was supposed to pick it up between 8 am and ten am in a Tescos car park in Plymouth.I arrived at ten am on the dot having driven 7 miles to get there and having had no instructions about the type of van I was looking for or where it would be.
It is a big car park.
At 1010 I had a notification saying my order had been returned to the warehouse.
I saw no likely looking van as I drove into the car park,the Tesco customer service lady came out to look and couldn’t find him either.
I tried calling customer services three times( total time on phone 55 minutes) who said they couldn’t do anything but said sorry a lot.When you have a delivery time slot the driver should wait until that time has expired…what is the point of it otherwise!

Dreadful experience, Order number 1543003861.Ordered items online On Sunday for collection at Warrington Ikea store Monday from 1600. Had to reschedule online to Tuesday due to traffic problems on motorway. Attended Tuesday at 1615 advised by staff member at collections that my order was cancelled due to no stock of items and i would get a refund. No email to advise this and order was still online Wednesday morning. Contacted IKEA customer service with a 15 min wait. Agent tried to locate stock elsewhere but no convenient location. Order cancelled by agent.

We bought a new kitchen from Ikea it arrived on the 1st of August due to prep work to install the new kitchen and holiday time of my kitchen fitter we opened the fridge freezer on the 25th of August to find it cracked and the seal damaged inside. They told us as 7 days had passed they wouldn’t do anything about it. They put the phone down on me when I call customer services and In store they laughed in my face. Avoid at all costs

I ordered my IKEA kitchen in March 2025 and paid for IKEA’s own installation service. It is now August 2025 and I still do not have a functioning kitchen.

Since March, I have experienced:

Continuous missing and damaged items.

Stock shortages delaying installation for months.

Three cancelled worktop appointments because IKEA couldn’t supply key parts.

Having to buy alternative colour doors at my own cost just to progress the work.

IKEA charging for installation over a month before the scheduled date, only for the installer to be unreachable on the day it was supposed to start.

If you value your time, money, and sanity, do not trust IKEA to deliver and install your kitchen.

Back in 2019 we bought two sets of bathroom furniture for our en-suites. The chrome effect on the bason overflows became tarnished and I tried to buy replacements. After a very upbeat chat on their website I was advised that the basins had a 10 year guarantee so they would replace them free of charge. I said we could collect from the Murcia store but they sent them direct. To top it off they also included the plugs which although were no longer shiny new, I would not have bothered replacing yet.

I arranged collection of some items that I want to return as I do not live close to an IKEA store. They failed to turn up for the first date and so I called to rearrange. The agent I spoke with was unable to tell me what had happened. They then failed to turn up for the second appointment today, It turns out that the collection had be arranged from my billing address (Madrid) and not my delivery address (Malaga). I mean how crazy is that? The agent I spoke to after the second failed attempt told me that there was no supervisor that I could speak with and the only way to complain about what had happened was in-person at a store! All completely ridiculous and totally unsatisfactory!

Just got home from IKEA Granada after the worst customer service experience I have ever encountered. I arrived 10 minutes before closing and took a ticket from the machine to speak to customer services, I waited patiently, at 10pm the TV screen displaying which ticket goes to which representative was simply switched off, so I went to the counter, patiently waited and was then served, I said I was there to collect a reserve, they took my email but then said they didn't have a reserve in my name, they showed me a screen with previously expired reserves, I assured them I had reserved a METOD kitchen cupboard from the circular hub about 2 days ago but I couldn't find the email, I checked again and found an email with the reserve number which had arrived in my inbox WHILE I WAS WAITING saying the reserve was cancelled, the staff insisted they could not use that reserve number to locate it, they said come back when the store is open, I told them I had driven 160km to get there especially and that I had arrived before the store closed, I asked to speak to the manager and a lady proclaimed that she is the manager, but the name badges do not indicate if they are or not and I know for a fact that spanish staff often say they are the manager when they are not, she and all teh staff refused to even try to look for the item even thou the reserve had expired only 5 minutes before all this and indeed while i was sat there waiting, I got the impression they just could not be bothered and wanted to go home, I said I wanted to complain and they just shrugged their shoulders and said they were shut and that i could not, eventually after i pointed out their legal obligation under andalusian law to take a complaint they gave me the form but said i had to go away and come back with it filled out, again they just wanted to go home! It would have been quicker to find the product, sell me it and take my money, but NO the "sales prevention team at IKEA granada" have other ideas. The security guard then pushed me out of the store, refusing to give me either his name or the name of the manager. I told them I will be taking this complaint to the CEO of IKEA as this just isn't acceptable, I have worked in retail myself and when it comes close to closing time you have to either make sure you efficiently deal with what customers are in the store in a professional manner or you have to expect to be staying a bit later after closing time, it's just part of the job and IKEA should be doing rota's and paying to take this into account.

We ordered beds to be delivered. Not only did they never show up but they lied and said they did. Getting in touch with them is impossible. This is a scam and a nightmare.

Do not buy a kitchen from IKEA Spain!

Please be warned. They have installed an entire kitchen incorrectly and they have sent someone to look at it which is a third party installer who was not even sober when he arrived. Then from his report have denied any wrong doing despite images, emails, reports and a architect report that were sent on email. They are clever they say you need to call then they transfer you onto other people and say they cannot help each time you call this happens. Then when you ask to complaint they actually help. Then they say its a different department. Then the help you one the phone, then they say that you need to go into a store as they cannot help you on the phone. When you go in store they say they cannot help you. This goes on for months until its too late. Even if you keep a record. This is the worst thing I have purchased in my life and I have live in many cities. Please please be warned against Ikea kitchens. What you see in store is not what you will have installed and they don't care at all. They also do not finish off or sela the work and they glue and screws they use are old and scratchand don't work. They also change their stories and agreements every time you call. We have kept a log of emails and calls and still they don't care. They will do anything to break their agreement and even send third party suppliers who want to make up things that are not true. They came to our property and stated that the builders dust was damp when we hadn't even moved in yet after the installation. The humidity could never have created internal damage in 1 week as there was none as the entire kitchen was redone according to IKEAs request and proof was sent to them before installation. Oh and lets not forget the external aesthetics and the damaged acres and glue they used that doesn't stick, and the things they dint seal or finish. They event don't align the cupboards like you have in store and what you receive is completely different. Please be warned. This isn't cheap and they are not organised you will pay not only you money, but with a lot of your time, and a lot of your wellbeing and feel nothing but sadness for your newly installed kitchen.

Had a kitchen installed 2 years ago. Fitting of the dishwasher fell apart as did the cutlery drawer. Visit to store saw us fobbed off and they wouldn’t help us forward. Customer service line takes hours to be answered. Customer service useless, not in slightest bit interested in helping. Eventually told by Electrolux that the long guarantee didn’t cover our broken cutlery drawer. Months later still waiting to hear how they’ll repair the fact the dishwasher itself has jammed in the units. Microwave stopped working today. Can’t bear the wait and the fight that lies ahead. Never again and wouldn’t recommend.