Great and attentive service. Excellent turnaround times and punctuality. Two minor points. I put a pair of cord trousers in to be washed, O wash them myself at home. Yu highlighted that you tho... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Wonderful service, not sure how I have lived without iihateironing in my life! The 24 hour turnaround is perfect. Sheets come back beautifully ironed (something I hate doing) and great for large tow... See more
Company replied
Exceptional and affordable service! I was a bit wary of trying the service because it sounded too good to be true but I was pleasantly surprised when the driver promptly picked up my laundry within th... See more
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Ihateironing is really reliable, they always turn up during the specified hours. The times for collection and drop off are really flexible which is great - i..e you can get a slot pretty quickly (we s... See more
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Company details
About ihateironing
Written by the company
ihateironing is a network of professional dry cleaners offering on demand laundry and dry cleaning services, along with great customer service and convenient collection and delivery times that work around your schedule.
The service is simple - place an order in a matter of seconds, ihateironing will collect and clean your items, returning them washed and pressed less than 24 hours later. Serving the United Kingdom , New York, and New Jersey our flexible collection and delivery slots mean you don't have to deal with restrictive opening times and you can place an order 24/7 online.
Every item we clean is treated with care and respect by our highly experienced team of experts, who provide a world class cleaning service, every time. If you are looking for a dry cleaner near you then look no further than ihateironing.
Customer Support:
Monday to Friday: 7am - 8.30pm
Saturday: 8am - 7pm
Other services from ihateironing:
Contact info
3Space International House, SW9 7QE, London, United Kingdom
- 020 7060 4939
- info@ihateironing.com
- ihateironing.com
4.4
Excellent
6K reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Reply from ihateironing
Hello Dr Weindling,
Thank you for taking the time to review our service. We’re delighted to hear that our prompt door to door pickup and delivery provided a first class experience.
We greatly appreciate your support and look forward to seeing you for your next collection soon.
Best regards,
Saf
IHI Customer Care
Great service
Really quick, good service and the gentleman that picks up and delivers is very pleasant
30 January 2026
Reply from ihateironing
Hello Robert,
Thank you for your kind feedback. It’s wonderful to hear that you are pleased with the quality and convenience of our door to door service, as well as your friendly driver.
We truly appreciate your support and look forward to seeing you for your next collection soon.
Kindest regards,
Saf
IHI Customer Care
I requested my shirts to be dry…
I requested my shirts to be dry cleaned, they ignored the request and wet cleaned them. I repeated the request when the invoice was asked to be confirmed. They did not perform the service that I requested, hence the one star.
I think that they are not good at going "off piste", they have a service and if you want that service, then fine, if you do not then they don't really care.
To be entirely fair, the pick up in drop off was absolutely within the times given.
Just for the environmentalists, the amount of cardboard and plastic in the packaging I found to be rather shocking.
To your reply; have you really had so many complaints from the name Nick G in the past couple of weeks that you did not dry clean my shirts that you can not narrow it down? Come come. I think that if you wanted to sort it out then you would have done so by now.
26 January 2026
Unprompted review
Reply from ihateironing
Dear Nick,
We are very sorry to hear about your disappointing experience with our service and truly regret that we let you down.
We take your feedback seriously, and the matter has been escalated to our dedicated Customer Care Manager, who has reached out to you personally to thoroughly address your concerns.
In the meantime, we thank you for your invaluable feedback. We remain fully committed to making the necessary and meaningful improvements to our service, while maintaining the balance of sustainability and high quality garment care.
Best regards,
IHI Customer Care
I attempted to purchase a gift voucher…
I attempted to purchase a gift voucher for a friend and, a week later, it still hasn’t been delivered. What should have been a straightforward online purchase turned into a protracted, circular exchange with customer services involving multiple emails, repeated explanations, and requests for information already provided several times.
I was initially told the voucher would be emailed to the recipient, then told this wasn’t possible, and finally informed that my friend would need to create an account and place an order before the credit could be manually added — none of which is made clear at the point of purchase. Even after providing a screenshot of the bank transaction, there was still no simple resolution or confirmation.
Overall, the process was confusing, inefficient, and time-consuming, and completely undermined the idea of buying this as a gift. I wouldn’t recommend ihateironing for gift vouchers based on this experience.
23 January 2026
Unprompted review
Reply from ihateironing
Dear Hannah,
We are very sorry to hear about your frustrating experience when purchasing a gift voucher, and we sincerely regret the confusion and inconvenience you encountered.
As a loyal customer, we are particularly disappointed that your most recent experience fell short of the convenience and seamless service we strive to provide, and for that we are genuinely sorry.
Your feedback is invaluable, and we remain committed to making the necessary improvements to our service.
Best regards,
IHI Customer Care
I asked for my vintage wool coat to be…
I asked for my vintage wool coat to be relined
They did a superb job even using the colour I requested and resewing the label back!
Fantastic company
I’ve used them for zip mending, dry cleaning and trainer cleaning all great results
And door delivery and collection
28 January 2026
Unprompted review
Reply from ihateironing
Hello Virginia,
Thank you for taking the time to share your experience of the restoration of your vintage coat. It’s wonderful to hear that we exceeded your expectations with both our alteration and cleaning services.
Your satisfaction means so much to us, and we look forward to continuing to provide the high standard of service you’ve come to expect.
Best wishes,
Saf
IHI Customer Care
Reply from ihateironing
Hello Paul,
Thank you for your feedback. We are delighted that our service met your expectations and that you were particularly satisfied with our timely turnaround. Your satisfaction and convenience remain our priority.
We look forward to seeing you for your next collection soon.
Many thanks,
Saf
IHI Customer Care
These guys are top tier
These guys are top tier, used them for the first time this week! Very impressed!
27 January 2026
Unprompted review
Reply from ihateironing
Hello Sam,
Thank you for sharing your first experience with our service. It’s wonderful to hear that you were impressed with the quality of our service, and we truly appreciate your feedback.
We look forward to continuing to provide you with the high standard of service you can expect from us.
Kindest regards,
Saf
IHI Customer Care
I have had great results with…
I have had great results with Ihateironing. I would highly recommend them to anyone.
26 January 2026
Reply from ihateironing
Hello Lillian,
Thank you for taking the time to review our service. We are delighted to hear that you are satisfied with the results of our quality garment care.
We truly appreciate your kind recommendation and look forward to continuing to serve you.
Best regards,
Saf
IHI Customer Care
One of the best services I have ever…
One of the best services I have ever discovered. Split between New York and London, it's really hard to find good people that are flexible to come and do your laundry, especially when travelling. This is a great concierge service, they're so easy and so in touch that you feel safe giving expensive clothes. It is brilliant.
26 January 2026
Reply from ihateironing
Hello Jessica,
Thank you so much for your kind review. We are delighted to have been entrusted with your laundry and high value items, and it is wonderful to know that our service has given you confidence and peace of mind.
We are thrilled that our flexibility, convenience, and consistent quality care have met your expectations. Your feedback means the world to us, and we look forward to helping you with your next collection, no matter which side of the pond you are on.
Best wishes,
Saf
IHI Customer Care
Super efficient company
Super efficient company
Very handy with the pick up and drop off option.
Very reasonably priced, and I am happy with the quality of the clean
27 January 2026
Unprompted review
Reply from ihateironing
Good afternoon,
Thank you for taking the time to share your experience. We’re thrilled to hear that you are happy with the efficiency of our service, the convenience of our door to door collection and delivery, and the quality of our cleaning.
We truly appreciate your kind feedback and look forward to seeing you soon for your next collection.
Best regards,
Saf
IHI Customer Care
Easy and efficient
The app is very straightforward and easy to use, collection is efficient and the 24-hour turnaround time is so helpful.
27 January 2026
Unprompted review
Reply from ihateironing
Hello Andy,
Thank you for sharing your experience with our service. We’re delighted to hear that you are pleased with the ease of our app and the convenience of our timely next day turnaround service.
We truly appreciate your support and look forward to continuing to serve you.
Kindest regards
Saf
IHI Customer Care
They washed suede designer shoes in the…
They washed suede designer shoes in the washer, they ruined my shoes, I could of done that, terrible company
26 January 2026
Unprompted review
Reply from ihateironing
Dear Mihaela,
We are very sorry to hear about your recent experience with our service. Your feedback is incredibly important to us, and we want to assure you that we take such matters very seriously. This does not reflect the quality standards we strive to uphold, and we are fully committed to making things right.
We are personally in touch with you and will continue to work closely with you to resolve this matter together. In the meantime, we thank you for your patience and cooperation throughout this process. We understand that this experience has shaken your trust in our service, and for that we are genuinely sorry.
Best regards,
IHI Customer Care
Reply from ihateironing
Hello Gary,
Thank you for your kind feedback. It’s wonderful to hear that you are pleased with the efficiency of our service and the high standard of cleaning and ironing. Your satisfaction and convenience remain our top priorities.
We look forward to continuing to deliver the level of service you have come to expect.
Best regards,
Saf
IHI Customer Care
Reply from ihateironing
Good afternoon,
Thank you for your feedback. We are thrilled that your experience with our service has earned a five star rating and that we could bring convenience to your laundry days.
We truly appreciate your support and look forward to continuing to serve you.
Best wishes,
Saf
IHI Customer Care
Very reliable service.
26 January 2026
Unprompted review
Reply from ihateironing
Hello Amir,
Thank you for taking the time to review our service.
It’s wonderful to know that our reliability has earned your trust. Your feedback means the world to us, and we look forward to continuing to bring convenience and quality to your next laundry day.
Kind regards,
Saf
IHI Customer Care
Great service if you hate ironing!
Ironing is collected and returned at chosen times. An invoice is produced before return and billing anomalies resolved quickly. Quality of ironing excellent…shirts returned on hangers.
Use the service for shirt and bedding.
This is great if like me you hate ironing.
25 January 2026
Reply from ihateironing
Hello Michele,
Thank you for taking the time to share your feedback. We’re delighted to hear that you’re happy with the convenience of our collection and delivery service, the quality of ironing for your shirts and bed linens, and the prompt resolution of any queries.
We truly appreciate your support and look forward to continuing to provide the high standard of service you have come to expect.
Best regards,
Saf
IHI Customer Care
It’s a very good service
23 January 2026
Reply from ihateironing
Hello Mrs Hodge,
Thank you for your kind feedback. We hold ourselves to high standards across all aspects of our service, so it’s wonderful to know that we have met your expectations.
We greatly appreciate your support and look forward to continuing to serve you.
Many thanks,
Saf
IHI Customer Care
I love everything about this company
I love everything about this company. The app is super easy to use, the communication is excellent, the staff are friendly and the end product is delivered back efficiently and in style. Great job!
24 January 2026
Unprompted review
Reply from ihateironing
Hello Sarah,
Thank you for taking the time to share your experience. We’re delighted to hear that you love our service and that our app, friendly customer care team, and high quality standards all came together to create such a positive experience.
We truly appreciate your kind feedback and look forward to seeing you for your next collection soon.
Best wishes,
Saf
IHI Customer Care
I love “ I hate ironing” …
I love “ I hate ironing” becouse they know how I feel about ironing:)
22 January 2026
Unprompted review
Reply from ihateironing
Hello Mujdelen,
Thank you for your kind words. We are so pleased that you have come to love our service and that your experience has earned a five star rating. We truly appreciate your support, and your satisfaction and convenience remain our priority.
We look forward to seeing you on your next laundry day.
Kindest regards,
Saf
IHI Customer Care
Responsive customer service
I have had some issues with invoices but these have been addressed and the
customer service has been responsive which I appreciate.
20 January 2026
Reply from ihateironing
Dear Fiona,
Thank you for taking the time to share your feedback. We sincerely apologise for the issues you encountered with our service and regret letting you down.
We are pleased to hear that you were satisfied with the support provided by our Customer Care team during the resolution process. We remain committed to making meaningful improvements to our service and to upholding the standards we set for ourselves, and which you rightly expect from us.
Many thanks,
IHI Customer Care
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