Great site. Quite easy to use if you take your time and follow tutorials. Phone help is great from their customer service chaps. Slight wait to be answered but they are very good when you get through.
I find IG very easy to use on the mobile quick to trade as markets move fast for you and against you .
Margin 💰 a bit steep thou, but as told they have no control on that unless you are a professional and the margin is less.
£11 per trade this company is a joke. thats £22 to close a trade . ripp off !!!!!
Terrible broker for CFD, excessive margin rates , bad spreads and terrible swap rates.
Very difficult to make money with IG when they take so much (it feels like their hand is in your pocket) and effectively tie your hands behind your back with insane margin rates.
I have opened another CFD account with a different provider that offers around 10X better margin rates, much better spreads, and way better swap rates.
For example shorting USD/TRY I got charged £0.61 per contract in my IG account but in the account with a different CFD provider I was paid $13.20 !!! Works at around $400 a month versus being charged £18 a month , which you would rather have ?
You see the difference now. .
I withdraw my funds last January 22 to my credit card, until now i havent receive it, i keep calling them but they cant track where the money is. this is not good, they cant give any valid reason why they cant return back my funds.
Like many of the negative reviews, I’m waiting for the class action! Such a long time ago I fail to remember, however I’m sure I paid IG upwards of $16k brokerage in 1yr alone (leveraging million dollar trades ect)! With most business paying those type of premiums one would think should entitle you to a ‘dinner, drinks & canapés’! Nothing absolutely zilch. Never a phone call! It will happen & when it does they will go down like ‘Enron’. I want for nothing, sorry but IG will be forgotten.
I have been trading with IG for four and a half years. I recommend it to traders who are looking for an honest, reliable broker.
PROs:
The people. Best customer service in the UK. You can talk to the helpdesk in minutes via the webchat. The account managers in the professional accounts division are excellent.
Peace of mind with deposit. Speedy withdrawals and no fees.
Regulated in several countries, global brand.
Zero commissions on stocks if you are active, can use your fully paid shares for margin in the spread betting account.
The web trading platform is excellent and offers resources such as Reuters news and Realvision.
CONs:
In 2019 all the trading platforms went down and took several hours to restore access.
The latest version of pro realtime is not supported yet.
Bund (FGBL) is not open to trade in spread betting.
Been with IG for over 3 years now, Only issues i have had is not understanding the markets at first which yes i lost money (shocking). now trading Forex, Indices on Spreadbet,Now going into shares, in which i am worried about there being no stops on the Share platform, But currently I assume I own the stocks?
For me great Company to trade with, Plus with them teaming up with Prorealtime makes it even better for me. Most people loose money and blame the broker, Learn to trade first.
Happy trading!
Will never ever return to this company following awful customer service.
Always being cautious I looked at several providers for spread betting & CFD’s. Started using the Demo account and the Educational Apps. Excellent quality and a sense that IG are invested in helping people to invest. This speaks volumes in their fees and charges in comparison to other providers (who wanted payment details just to open a demo account and only allowed a demo account for 2 weeks). I had narrowed down my search between IG & ETX I’m glad I made the right choice ETX are not for me. It is a high risk Product so having able to have tight spreads reliable stop/limit Losses in place is essential. It’s been a few years since I’ve worked in investments it’s nice to ease back into it again. The App platform is responsive and immediately executes orders. You can use a number of indicators and charting options, Let’s say IG’s tools are of high quality 🤭. I haven’t called or emailed IG so I can’t comment on customer service which is a good thing, the platform is easy to use and website has plenty of information I’ve had no reason to contact them. I would absolutely recommend IG, I’m certainly profiting from it.
*EDITED*
First glitch with the platform 24/2 - updates were provided on their website couldn’t retrieve live account status/charts or executions for several hours.
It didn’t impact on my positions - as I didn’t hold any ‘day trading‘ positions at the time.
*RECENT CRASH OF MARKET*
I was holding 6 positions, 4 in my favour 2 going against I came out of all 6 positions due to the volatile/speed of market movement on 27/02 with no problems. Will reassess and reposition...
Would have put 5 stars. Thinking there's always something better. Though it beats me how it can be improved. Thanks IG.
Very simple and easy to work with platform. Low commission and great support
If you're in IG Australia, be prepared for poor customer service.
My wife opened an account last week.
They will try to call you and ask you to call back.
When you call back, nobody picks up.
When you send emails, they don't get replied to.
When you tell them outright that the customer service experience was lacking, they pretend that you never said it in the first place.
If that's how they treat their customer, one has to wonder what they actually are thinking of people who put money in their accounts.
Addedum after IG's patronizing reply:
Yes the calls were made business hours. No they weren't picked up. Thanks anyway for stating the obvious.
IG has invested a great deal of resources in writing fake reviews on Trustpilot and other media. They did the same when they were gathering support against FCA and ESMA to frustrate the intervention of the market authorities for protection of customers. Mostly fake reviews.
80% of their customers lose money. 15% of their customers might break even. 3-4% make a minimal sum of money.
Only 1-2% make good money. The reason is not the stock market volatility. Volatility always exists , uncertainty too. The reasons lie entirely in the model that IG has addopted and the way they run their platforms.
They lie that they hedge and have no interest in your losing money. The reality is far from that. They actively target your cash, they trigger your stops, they suspend your account when you need it, they can close your account if you raise any concerns with your account and pocket all your money. They implant glitches on their systems to trigger clicks that you never did. They refuse your bets on markets when it is clear that you will most likely win the bet. If you complain to another authority, IG will lie to them too and present false records of your dealings with you.
In short, you have no power to do anything, because IG has people in high places and continue robbing 99% of those who come in contact with them.
These crooks are scammers. They operate like the mafia. They will steal your money. They will destroy your life. Stay away from those ruthless criminals.
Update:
IG continue to lie through their noses. Nothing of their reply below is true. IG are crooks and steal money from customers via a miriad of unfair practices. Their hedging is only hedging IG's risk of losing money. Since 80% + of their customers lose money , what IG hedges is minimal. Noone hedges when the odds are in favour of IG. IG pockets all loses that a customer makes, because IG is not a broker, but a principal - check the legal terms, people. They act as principal when you CFD with them. It means that they make money when you lose and lose money when you make money. They bet against you, not in line with you, but also have tricks to steal your money even if the underlaying market may be beneficial for you.
Regarding ESMA - IG again lie. They organised fake replies and submitted to ESMA. Everyone had direct contact with ESMA, there was no need for IG to collect answers on customers' behalf.
IG are extremely stupid to believe that anyone will believe their lies, but they are powerful, having influential backing and money to do as they please. All this talk about supporting ESMA is complete and utter nonsense. IG were very vocal about ESMA's proposed changes at the time and tried to manipulate public opinion to reject and resist the changes - changes, that were introduced after decades of the likes of IG robbing their clients with impunity.
Even when IG was forced, truly forced by law, to make some changes, IG only did some face saving minor cosmetic changes, to appear that they comply with the rules.
IG does not have your interest in view. Never. They are greedy and unscrupulous.
Whilst trading with IG I have only had two problems. Both issues were with the platform however there was always an instant response both on live chat & by phone. Both issues were resolved with a full explanation within minutes. I cannot rate IG enough
they have charged me £12 for an inactivity fee, not happy, i had over 2k with them , they must be desperate if they need £12, watch out for this,
IG is a fantastic broker. Fully regulated company. Easy deposits and you do NOT require an account manager to approve withdrawals. You can speak to a human being on a telephone number which is genuine and not fake like that used by many of the crooks which exist in the world of Forex and Crypto currency trading. IG have great learning aids for new comers to trading and their signals are also very good. Choose IG because you can be 100% sure that you are in safe hands.
IG offers by far the best trading service in the UK in my opinion. The platform is fast and accurate, While assistance is always available to help you with any queries you may have. Their whole team are both knowledgeable and extremely helpful. IG Have been extremely transparent and honest with me since i first started a few months ago and their platform is very easy to navigate. Special mention to Tom in helping with queries i have had.
