Huws Gray Reviews 

1,726
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 668 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the delivery service, highlighting its speed, efficiency, and the helpfulness of drivers who often go above and beyond to place items conveniently. Many people also praise the staff for their friendly, professional, and knowledgeable approach, making interactions pleasant and resolving issues effectively. The overall service is often described as excellent, with consumers appreciating the easy online ordering process and the quality of the products received. However, some people mentioned issues with delivery, including unexpected arrivals without prior arrangement or significant delays and no-shows, often coupled with poor communication. A few other people also felt that product quality was occasionally a concern, citing warped timber, rusty rebar, or damaged items upon arrival. Additionally, some reviewers experienced initial confusion or mix-ups with their orders.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising prompt and quick delivery... See more

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, friendliness, and... See more

Order

Clients share positive opinions on order, with many reviewers finding the online ordering process easy and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent, professional, and... See more

Product

Customers consistently note positive experiences with product quality and availability, often finding what... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’m a homeowner who was let down by another supplier who’d pushed my delivery date by a week! The branch staff were so friendly and helpful. Andy at Derby ensured that the items were delivered on thei... See more

Rated 5 out of 5 stars

Have used Huws Gray (formerly Ridgeons) for many years as they are the closest in proximity to where we live. Thankfully they provide excellent service which is why we continue to use them. Han... See more

Company replied

Rated 5 out of 5 stars

The Team at Alford Huws Gray the whole team are fantasic, always excellent professional customer service, they are friendly and supportive and nothing is to much trouble for them, whether its... See more

Rated 5 out of 5 stars

Exceptional service!! I ordered a replacement paving stone in the morning & received a phone call at lunchtime saying that a colleague lived nearby & could drop it off on his way home from work that... See more

Company replied


Company details

  1. Building Materials Supplier
  2. Building Equipment Hire Service
  3. Landscaping Supply Store
  4. Lumber Store
  5. Plumbing Supply Store
  6. Tool Wholesaler

About Huws Gray

Written by the company

Huws Gray is a UK building materials supplier with a network of over 230 branches across England, Wales and Scotland. The business supports both trade professionals and DIY customers, offering products and services that cover the full build process, from early groundwork through to final finishes.

Our range includes core building materials, as well as access to plant and tool hire, power tools, and specialist products. We also supply doors, windows, kitchens, bathrooms, and a wide selection of plumbing and heating materials. For more tailored requirements, we provide bespoke manufactured items such as lintels and roof trusses.

Huws Gray branches aim to provide practical, on-the-ground support for customers working on projects of all sizes. This includes helping customers source the right materials, offering product knowledge, and supporting day-to-day building needs through local availability.

With a broad product range and a nationwide presence, Huws Gray works to make it easier for customers to manage their projects from start to finish. Our focus is on providing a consistent service across branches, backed by product availability and straightforward support for customers at every stage of their build.


Contact info

Find Your Local Huws Gray

230+ branches across the UK. Find your nearest today

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.5

All reviews

(1,726)

666 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service from point of contact until delivery.

From my first contact all staff were polite and very helpful.
I placed my order with this branch because the closest one was unable to deliver. Never at any point did anyone comment on the distance. In fact the driver who was very helpful and courteous said 'it was a straightforward journey.
My order was delivered in a timely manner and I was kept informed about the specific time of delivery.
Excellent service all round.

1 August 2026
Rated 5 out of 5 stars

Great customer service!

Andy at Huws Shrewsbury has been super helpful and I subsequently spoke to someone else there to sort a refund (possibly Ian?) who also was very helpful. Will definitely use them again.

30 July 2026
Rated 5 out of 5 stars

Building Supplies service at its best


The Team at Alford Huws Gray
the whole team are fantasic, always excellent professional customer service, they are friendly and supportive and nothing is to much trouble for them, whether its a delivery ***** and order***** or the service ***** everything is always 5 *****
A big Thank you to you all.



7 August 2026
Unprompted review
Rated 5 out of 5 stars

Derby branch are great!

I’m a homeowner who was let down by another supplier who’d pushed my delivery date by a week! The branch staff were so friendly and helpful. Andy at Derby ensured that the items were delivered on their next available slot and managed to bring it forward by 4 days from their initial quote! I’m so grateful, the whole team were brilliant and the product’s perfect too

6 August 2026
Unprompted review

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