HURR Reviews 3,246

I loved the quality of the clothing, plus it got here in well before the time it was due so there was no worries about not having the item for the event!

I’ve been renting from Hurr for a couple of years now and on the whole absolutely love it.
I love the choice of pieces available and use Hurr over other rental sites mainly because of Hurr Flex - I think this is a fantastic concept, however, not all lenders accept Hurr Flex which sort of defeats the object of paying for it!
I also think the app could do with being more user friendly and simple. It feels clunky and difficult to use which is why I’ve dropped a star from my review.
Overall, I’ve rented some really beautiful pieces from Hurr and would recommend.

Amazing!!! Beautiful item and to have it for any events over Christmas was a right treat. I got so many compliments, worth every penny.

Lovely dress, really nice quality. In perfect condition and arrived on time and well packaged. Super easy!

This is now the fourth time I used Hurr and I am never going back to buying a dress! This lets you wear a dress you wouldn’t have otherwise been able to afford, and for such an affordable price. I will add that I have only ever used the “managed” service so I have no experience renting from an individual. The dress, once again, came looking brand new, it arrived early and the included packaging and prepaid label makes it the easiest thing ever to send back.

I love renting from Hurr - so much wonderful choice and all the lenders are always friendly and helpful too. This is the first rental where I had an issue with fit, but found using the Fit Guarantee very easy and I was even able to arrange another rental in time for my event! I recommend renting to all my friends rather than buying something new.

Communicating with others on HURR is super simple, I had zero issues with collecting and returning my order, will be using again in the future!

Worst customer experience of my life. They take days to respond to each message and deliberately aim to frustrate you so that you give up. The parcel was sent to my old address despite me updating the delivery address when I placed my order. The Royal Mail tracking information proves that the parcel was rejected by the tenants and immediately returned to sender. Despite me providing this evidence, Hurr refuse to refund me the cleaning fee. The parcel was unopened and the item was unworn, but Hurr would rather cling onto £20 than treat their customers fairly. I will be reporting them to trading standards. Avoid at all costs!!!!

Easy, quick and the items I’ve received have been exactly as described.

HURR are always reliable. What I love especially is their no fit guarantee. I am in between sizes, so it’s hard to get it right sometimes, so the no fit guarantee is perfect. I highly recommend!

The dress will arrive on time and it will be packaged beautifully
Great service and excellent value

I've done a couple of rentals now and it has always gone super smoothly and owners have been lovely and my items have been in pretty nice condition.

Options to rent from owners who own the item or managed rentals by places like Selfridges etc.

* Just bear in mind delivery costs when doing a rental as often you'll be responsible for the return delivery cost and as items are valuable it can be expensive (£10 upwards).

Hurr is great to rent from. Reliable good service.

Really enjoyed renting a dress for my cousin's wedding. Great way to have the benefit of a beautiful outfit without it taking up space in your wardrobe. Will certainly use HURR in the future.

Easy to use website, great communication and fantastic item, loved the jumpsuit! Good for the planet too.

Not usually a 'leaving a review' kinda gal but, wow, what an appalling experience. I'm eloping to New York, our teeny wedding is on Saturday, and I rented a Simone Rocha bag several weeks ago (something borrowed!); however, despite the rental beginning yesterday, the bag still hasn't arrived and my flight is in 2 hours. No response from either the seller or the Hurr team, despite numerous messages, and I am, understandably, 'hugely unimpressed'. Still no refund or releasing of the security deposit from my bank funds.

Avoid, avoid, avoid.....there's waaaaay less stressful ways to be sustainable and endorse slow fashion!!!!!

Absolutely love being able to rent pieces that I'd be unable to buy. Plus I can guilt free wear something new to every party or event as I'm not buying. Much more sustainable!

I have been renting from Hurr for years and have never had a bad experience. I love that all the postage is reusable and pre-paid when opting for the Hurr Managed rentals, and regularly take advantage for special occasions. Mine and my friends hen dos, Christmas lunches, trips to the opera, my first thought is always ‘I wonder what Hurr might have for this’. I’ve been a supporter from the early days and always recommend this business that supports a more sustainable approach to enjoying the fun that is fashion.

Please avoid renting from this company at all costs. They have just cancelled my order 2 days before the event due to an issue that they would have known about at the time I made the reservation MONTHS ago. The customer service was totally unsympathetic and offered no compensation or even apology. For clarity, these were HURR managed items so it is the company that has been really horrible in this situation. I would encourage you to take your business elsewhere, it’s not worth the stress.

EDIT: HURR have responded with blatant lies below, now you can see how truly dishonest they are. At the time they told me it was an issue with shipping and at no point did they reach out to offer alternatives. I also ordered three different items which means it makes no sense. It’s one thing not fulfilling orders but then lying about it afterwards makes this company a complete fraud. Please do not give them your business, there are much better alternatives out there.