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Hughesnet Reviews 90,201

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TrustScore 4.5 out of 5

4.4

Internet Provider
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Review summary

Created with AI, based on recent reviews

Considering 2,726 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach, with issues often resolved quickly and efficiently. However, some customers expressed dissatisfaction with the pricing, finding it high compared to other providers. There were also occasional reports of issues with the user experience, including service interruptions and slow speeds after priority data limits were reached. A few people also mentioned difficulties with equipment returns and unexpected charges.

What people talk about most

Staff

Consumers generally express satisfaction with the staff, highlighting their helpfulness, knowledge, and... See more

Service

Reviewers mention ambiguous feedback about service. Many customers express significant dissatisfaction,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the helpfulness... See more

Price

Clients share ambiguous opinions on price. Many reviewers express dissatisfaction, citing high costs, hidden... See more

User experience

Users describe ambiguous interactions with user experience. Some customers report positive experiences, such... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Pleasant got problem fixed quickly. I would like to say that this internet is great but the price is too much. I have been a loyal customer and also on Social security/disabled and a retired vetera... See more

Rated 5 out of 5 stars

We place our internet on seasonal hold. I think the price is high…Xfinity charges $5 a month and we lease their equipment. Your charge of over $15 is high. The good thing this year when we had our ser... See more

Rated 5 out of 5 stars

I live in an area where internet is spotty at best. Chose them after reviewing other companies. Overall, a little pricey compared to fiber optic, but the service was excellent and we had absolutely... See more

Rated 5 out of 5 stars

I have been a customer of Hughes Net for 5 years. The prices are high. I was offered the same services by another company. I called and asked if you could match or give a lower price. Your representa... See more

Company details

  1. Internet Provider
  2. Internet Service Provider

Written by the company

Hughesnet® is now better than ever, with faster speeds up to 100 Mbps and unlimited data. Now you can do it all: connect, stream and play like never before, wherever you live. With a range of affordable plans to choose from, this is satellite internet built for rural America.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

90K reviews

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Rated 4 out of 5 stars

Two day delivery takes more than two days

We needed a new modem to replace one that stopped working. We DID receive the new one and it works fine. Our only complaint is that the first customer service rep promised the modem would be delivered in two days. It took nearly a week. Since my husband works from home, this was a big inconvenience. We were given a credit on our bill for the down time. But it would have been much better for us to be told a true delivery timeline and prepare for a delay than to be misled.

10 April 2026
Rated 1 out of 5 stars

The absolute worst service ever

The absolute worst service ever. Their "priority data" is a huge scam and a way to get more money out of you every month.
In spite of having their highest data plan, I was forced to purchase "tokens" every month as I would run out of priority data by the third week.
Their business practices are unethical at best and customer service is a joke. Nothing is done in writing, any time you want to do anything with your account they insist on calling you.
Avoid at all costs

27 April 2026
Unprompted review

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