Hughesnet Reviews 90,201

second time I have a notice of overdue bill, previously contacted hughes agent and paid on credit card. He said it was fixed. I have autopay and do not understand why my your payment is not being received. The bill information does not show actual dates of payments made so hard to resolve.

I've had hughes net for over two years now. I live in the country side where my neighbors are trees. The nearest town is ten minutes away. So i thought i couldn't get good internet and this is what i would have to settle for. It has by far been the most awful i've ever had from terrible signal to horrible customer service. I honestly believe they train their employees to give you the run around. Every time i've tried to cancel , they've given me the runaround. From fake promises of better service , more internet for a lesser price, discounts that were suppose to stay but I would end up having to call back every 3 months to get my money back because the price would increase, being hung up on after being on the phone for 30 mins. Every time you call you can expect at least a 30 minute call to complete anything. But these last 2 calls and cancelations have blown me. I canceled on may 8th and it never canceled!! They ended up charging me anyway and keeping my service on. I had to call again to cancel and he said a technical glitch. That was yesterday and he was rude about some extra money they owe me from taking too much from me last month and I was getting a discount on this month's bill to make that $30 up. It says pending cancelation on their site and it says it owes me the full amount like I told dude on the phone. But my internet is still on smh I think I'm gonna have to call again tomorrow. And if u don't get the dish off the roof n mail it back you owe them $300. I got STARLINK now and it is the best internet I've had!! Definitely recommend them

I am filing this complaint against HughesNet regarding their unreliable service, misrepresentation of plan capabilities, and an unfair $400 Early Termination Fee (ETF) for a standard 24-month contract.

We subscribed to HughesNet Fusion under the impression it was the best available option for our rural location. We were explicitly told there were "no data caps," which we now understand to be misleading due to the severe throttling after Priority Data is used, rendering the service unusable for critical applications.

This unreliability has severe consequences for my wife, who is a Registered Nurse. Her work is her sole responsibility from Monday through Friday, 8 am to 5 pm. Her job requires a stable, high-performance internet connection for video calls (VoIP) and VPN connections between doctors, nurse practitioners, and nursing homes during these exact hours. The current residential service is completely inadequate for this purpose. We experience daily outages, persistent echo and feedback on calls, and are forced to reset the equipment every few weeks, even when under our data threshold.

Critically, we were never informed about HughesNet's dedicated business plans, which feature "Daytime Data" specifically designed for professional use between 8 am and 6 pm. We were sold a residential plan as the "best" option, despite our clearly stated, full-time professional needs, which constitutes a significant misrepresentation.

We attempted to resolve this by contacting HughesNet, who offered only a $30 monthly credit, which does not address the fundamental issue of service quality. We have since ordered Starlink Max as a necessary alternative.

While we understand the contract terms, the service provided does not meet the basic standard required for a critical profession and was not as advertised. We request the BBB to review this case, particularly concerning the failure to inform us of the appropriate business-tier solution for our needs.

Key points from the results that support your case:

A class-action lawsuit (Walter v. Hughes Communications) specifically alleged HughesNet misrepresented its speeds and data policies, which is directly relevant to your experience.

Great customer service

The service is on the nose when you have to get help with your connection problems.

Agent on May 7th forgot to order wireless service.

The agents are polite and helpful

Helpful and informative

Ruben was super enthusiastic and empathetic about my situation and also very accommodating! He made the solution to my situation smooth as glass.

The service person arrived when scheduled! He was efficient and respectful.

Agent understood the problem and the shipping was quick. The new modem is working good.

I like promotional stuff

Both Tech’s were so very kind, polite, and knowledgeable!!!!

I've been happy with HN. Had them for years now. Customer service is great which is very important to me.

ONE DAY I WAS HAVING CONNECTVITY ISSUES WHERE IT BUFFERED INCESSANTLY AND CAUSED ME DELAYS IN COMPLETING PENDING TRANSACTIONS THAT I NORMALLY ACCOMPLISH ONLINE.

Were we lived there was no Internet option till the advertised Hughes.net. And I was with them a very long time . They always helped, very understanding, they explained where I would understand. Always did what they could to get what you need. I will miss them. But I know if I ever need to come back I would. I totally recommend hughes net great service!!

Very fast and professional