Hard To Find Whisky logo
Visit website

Hard To Find Whisky Reviews 1,056

•
TrustScore 5 out of 5

4.9

Liquor Store
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 588 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that orders arrive quickly, often internationally, and are exceptionally well-protected during transit. Many appreciate the careful packaging, with items like bottles and their cases being handled with great care. The product selection is frequently highlighted as outstanding, offering a wide variety of items, including hard-to-find options, at competitive prices. Reviewers also commend the excellent customer service, describing staff as helpful and prompt in fulfilling orders and addressing inquiries. However, some customers experienced issues with delivery, such as parcels being left unattended by the delivery company. Additionally, a few people reported problems with international shipments getting stuck in customs due to incorrect shipping processes, leading to financial losses in some cases.

What people talk about most

Delivery service

Reviewers highlight positive aspects of delivery service, frequently praising its speed and efficiency. Many... See more

Product

Clients share positive opinions on product, frequently praising the wide and unique selection of whiskies,... See more

Order

Customers consistently note positive experiences with order. Many reviewers highlight the ease of the... See more

Service

Users describe positive interactions with service, consistently praising its efficiency and speed. Many... See more

Price

Reviewers mention positive feedback about price. Customers frequently praise the great and competitive... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hello.Review based on several orders placed on the website. Very serious, very professional! Order shipped quickly and received promptly, even internationally. The items ordered are completely consis... See more

Rated 5 out of 5 stars

I have purchased several items from Hard To Find Whiskey over the years. Great customer service. Great selection of items to chose from. Usually receives the items with 3-5 day. Highly recommended.

Rated 5 out of 5 stars

I looked for a whisky that I was told about and that it was an inaugural release. I quickly found it and purchased it. The bottle was delivered quickly in a protective inflatable sleave. I like that... See more

Rated 5 out of 5 stars

Spot on service excellent delivery very fast and the packaging is second to none. I especially like how they package the box separate to the bottle . Will always buy from them in fact since writing... See more

Company details

  1. Liquor Store

Written by the company

The Hard To Find group is an independent family owned and run business. Based in Birmingham's historic Jewellery Quarter, we specialise in rare, collectable and new releases of Single Malt Scotch Whisky along with an ever-growing range of Bourbon, Gin, Vodka and Gifts. Our Whisky store in the Jewellery Quarter is regarded as one of the most prestigious Whisky stores in the UK. It is from here that we showcase one of the finest collections of rare and collectable whiskies from iconic distilleries around the world. Our online store is home to one of the most extensive collections of Whisky that you will ever encounter. We have new releases, old favourites, award-winning collectables, antique rarities, and unusual curiosities that are rarely encountered elsewhere. Whether you are searching for the ultimate gift, the next bottle for your collection, or a treat for yourself, we can help you to unearth the perfect bottle.

Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

You never fail to deliver 👌

You always seem to have exactly what I want at the right price.....delivery times are as expected and packaging is always above and beyond.....nowt more to say apart from, keep up the good work 👌

13 January 2026
Unprompted review
Rated 5 out of 5 stars

HTFW is fantastic!

HTFW is fantastic! Their staff has always been very quick and very helpful with questions and whenever I place an order, they are incredibly prompt at fulfillment. The shipping is also top notch and FAST! They are preferred online source for me and I highly recommend them.

6 January 2026
Unprompted review
Rated 5 out of 5 stars

Ordered 2 whiskey bottles from Canada…

Ordered 2 whiskey bottles from Canada for the first time. The bottles and boxes arrived in perfect condition. Paid a bit of taxes which I expected; the overall experience was very easy. Received my order quickly (within a week). I will definitely order again.

7 January 2026
Unprompted review
Rated 5 out of 5 stars

Sorry late review but didn't open our…

Sorry late review but didn't open our whisky until Christmas day . How's that for control 🤔
Our bottle was delivered very promptly and packed really well .Have got to say our whisky Ancnoc was as we remembered and so glad that we were able to find it on your site at a very reasonable price
Many thanks and a Happy New Year

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I ordered on Christmas Day and it was delivered within 3 days fantastic service I have used this company before and it still stays the best and also the packaging is fantastic so thank you once again.C D

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Trust-inspiring

HTFW is a trust-inspiring player with a fantastic range that has handled me as a customer in an excellent way with every single order.

31 December 2025
Unprompted review
Rated 5 out of 5 stars

Perfect

My family and I absolutely love Whitley Neil Quince flavoured gin at Christmas.
We were so sad to discover it to be taken off the shelves so to be able to find it on Hard To Find was amazing.

Fast and secure delivery within days

22 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look