HPL Motors Reviews 

4,311
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 446 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for their helpfulness, professionalism, and non-pressured approach, making the buying process enjoyable. The overall service is often described as excellent, with many appreciating the smooth and easy user experience from start to finish. However, some customers also noted issues with after-sales customer service, citing poor communication, lack of follow-up, and unresolved problems after purchase. People also reported receiving vehicles with defects or missing features, and experiencing administrative errors with paperwork.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Service

Users describe positive interactions with service, with many reviewers highlighting the professionalism and... See more

Product

Reviewers mention ambiguous feedback about the product, with many customers expressing satisfaction with... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the helpfulness,... See more

User experience

People report positive experiences with the user experience, describing the process as smooth, easy, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mark (ginger mark) was beyond helpful, saved me money on my deal, didn’t bog you down with the usual jargon so friendly and kept in touch throughout the process Hpl motors great cars better sales pe... See more

Rated 5 out of 5 stars

Sara was extremely helpful showing me all my options and what was on budget for me. She was really knowledgeable and made sure she got me the best deal she could find & made me feel really assured. I... See more

Rated 5 out of 5 stars

We already purchased a car from HPL Motors&get our Service&MOT yearly,been a brilliant little car Citroen C1. We traded our Car&purchased a newer model Citroen C3.Jack dealt with our purchase&was... See more

Rated 5 out of 5 stars

The process of buying my vehicle was great from start to finish. Allan was great from sales at The Wirral and the servicing team at Oldham were brilliant. Especially Niamh who can be relied on to re... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

At HPL Motors you will always find the biggest and broadest range of used cars that Manchester has to offer. Featuring over 1,000 vehicles from the world’s leading manufacturers, across a diverse variety of models and specifications, our dedicated team are sure to help find the right car for you. As a family business, our ethos is to always put our customers at the forefront of what we do. Renowned for our Honesty Produces Loyalty mantra, our transparency and first class service has earned us a reputation that has transformed our business from a local success story to one of Britain’s leading used car supermarkets. Our dealerships in Preston, Oldham and Atherton cover both sides of the Greater Manchester area and Lancashire, ensuring quick access to our branches from practically anywhere in the North West. To help assure you that every used vehicle on our forecourt is of the highest quality, we carry out a meticulous 128-point inspection on all of our cars to ensure safety and quality - so you can drive with confidence and complete peace of mind. We will accept any car as a part-exchange, and will also buy your car even if you aren’t looking to purchase a vehicle from us. Looking for a used car in Manchester or Lancashire but not sure of your finance options? We pride ourselves on our ability to help all of our customers find the right credit solution for them. Our specialist FCA certified finance team will provide you with a risk-free credit check and work closely with you to help you understand your financial standing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(4,311)

429 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Christine Williams

Christine Williams - had a great experience with the team at Atherton. Sean contacted me after I made an enquiry absolutely no pressure to buy ...they brought the car from another branch and Kayleigh looked after me well from start to finish...needless to say I loved the car and bought it. My experience with this company was brilliant ...they were friendly, funny and professional. Thank you

16 July 2026
Unprompted review
Rated 5 out of 5 stars

We had the pleasure of dealing with… Allan

We had the pleasure of dealing with Allan at hpl Wirral. He made the process so smooth and was very clear and transparent with everything. He made sure to spend time with us for over an hour to ensure I was happy with my decision. Left us on our own to discuss and have a look at cars and to process everything. Made my first time accessing a finance deal so simple. I’m really happy with my new car. Thanks so much Allan.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience at Preston HPL

Great experience at Preston HPL on initial look around the sales team were helpful not pushy. We saw a vehicle we wanted and dealt with Josh from the sales team he was really helpful and kept in touch throughout the process.

16 July 2026
Unprompted review
Rated 4 out of 5 stars

Kyle was very good to deal with

Kyle was very good to deal with. There is a however. The car purchased was a model 3 Tesla. It need a TPMS monitor fitting before pick up. This took two weeks, all because someone in reception didn’t pass the part on. It was only threatening to get a refund that it was looked into and the part found. Other than that so far so good.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Came to HPL after unexpectedly ending…

Came to HPL after unexpectedly ending up carless. Allen was extremely helpful, not a pushy salesman that you get when you go to other garages. He had great knowledge of cars and great advice when looking for an ideal car to fit my family needs. Turnaround from buying car to picking car up was really quick. Great customer service and great garage.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Well the staff at Hpl are second to…

Well the staff at Hpl are second to none helpful honest and very good at there job Kyle Hume is a absolute legend he help me with everything and made my experience brilliant Carnt fault anything from the company, staff. It all went so easy fast and efficiently ,im in love with my new car thank you HPL

13 July 2026
Unprompted review
Rated 5 out of 5 stars

Ask for Allan at HPL

Great range of cars at HPL and the website is easy to use. A big thank you to Allan who was so helpful, professional and friendly throughout the process of picking and purchasing a car.Allan took the time to explain everything and made me feel at ease and reassured. I am really pleased with the Jaguar I Pace and would definitely buy from HPL in the future!

Thank you

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Mike helped every step of the way

Mike helped every step of the way. Great detail when talking about the car. Was honest with the slightest of signs of wear in the vehicle (to be expected on 7 year old car) and everything was fast simple and honest
Will use again

9 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not go to these cow boy dealers

Do not go to these cow boy dealers. They have taken a £500 deposit off me which they are refusing to pay back so be VERY careful when buying a car, also, they sell cars which have lots of advisorys on them from their most recent MOT, which I highly doubt they will sort for you. You also have to pay for 3 months warranty. Whereas The main dealers like KIA or Merc etc, will give you a refund for your deposit AND give you 12 months warranty included in the price. So you are much better off going to main dealers! The fact me and my family have always bought cars from here and to be told numerous times I would get a call back and I still haven’t received my phone call is awful customer service. Will never go back here again.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

I saw the advertised on car guru,I…

I saw the advertised on car guru,I contacted HPL Preston Sara responded friendly and professional, there was couple days delayed before I can collect the car only for good reasons as they want make sure the car to be service and fully checked before they handed the car, which I'm very pleased they did so, the services was simple and straight foward, I'm loving my new car !! Thank You Sara.

12 June 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look