HPL Motors Reviews 

4,322
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 451 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being helpful, honest, and knowledgeable, often highlighting their non-pressuring approach. The service and user experience are frequently described as easy, fast, and efficient, making the car buying journey stress-free. Many people commend the exceptional customer service and professionalism. However, some customers also noted issues with communication and administrative processes, experiencing unreturned calls or incorrect paperwork. A few others felt that some vehicles had unexpected issues upon collection, like missing features, cosmetic damage, or parts needing attention.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, with many customers reporting exceptional experiences from... See more

Product

Reviewers mention ambiguous feedback about product, with many customers expressing happiness and satisfaction... See more

Customer service

Users describe positive interactions with customer service, highlighting knowledgeable, professional, and... See more

User experience

Customers consistently note positive experiences with user experience, often describing the process as easy,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well the staff at Hpl are second to none helpful honest and very good at there job Kyle Hume is a absolute legend he help me with everything and made my experience brilliant Carnt fault anything from... See more

Rated 5 out of 5 stars

Came to HPL after unexpectedly ending up carless. Allen was extremely helpful, not a pushy salesman that you get when you go to other garages. He had great knowledge of cars and great advice when look... See more

Rated 5 out of 5 stars

Sara was extremely helpful showing me all my options and what was on budget for me. She was really knowledgeable and made sure she got me the best deal she could find & made me feel really assured. I... See more

Rated 5 out of 5 stars

We already purchased a car from HPL Motors&get our Service&MOT yearly,been a brilliant little car Citroen C1. We traded our Car&purchased a newer model Citroen C3.Jack dealt with our purchase&was... See more


Company details

  1. Car Dealer
  2. Used Car Dealer

Written by the company

At HPL Motors you will always find the biggest and broadest range of used cars that Manchester has to offer. Featuring over 1,000 vehicles from the world’s leading manufacturers, across a diverse variety of models and specifications, our dedicated team are sure to help find the right car for you. As a family business, our ethos is to always put our customers at the forefront of what we do. Renowned for our Honesty Produces Loyalty mantra, our transparency and first class service has earned us a reputation that has transformed our business from a local success story to one of Britain’s leading used car supermarkets. Our dealerships in Preston, Oldham and Atherton cover both sides of the Greater Manchester area and Lancashire, ensuring quick access to our branches from practically anywhere in the North West. To help assure you that every used vehicle on our forecourt is of the highest quality, we carry out a meticulous 128-point inspection on all of our cars to ensure safety and quality - so you can drive with confidence and complete peace of mind. We will accept any car as a part-exchange, and will also buy your car even if you aren’t looking to purchase a vehicle from us. Looking for a used car in Manchester or Lancashire but not sure of your finance options? We pride ourselves on our ability to help all of our customers find the right credit solution for them. Our specialist FCA certified finance team will provide you with a risk-free credit check and work closely with you to help you understand your financial standing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4K reviews

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4.4

All reviews

(4,322)

441 reviews in the last 12 months

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Rated 5 out of 5 stars

Arrived today 25/07/26..to test drive a…

Arrived today 25/07/26..at HPL Preston.to test drive a car we had reserved..jack who was dealing with our enquiries greeted us ..asked if we'd like a coffee/ hot drink or water ...very helpful sorting out paperwork..took car for test drive ..all good ..bought the car ..a lovely Mercedes gla ...they had cleaned it inside and out to a high standard... altogether a great service ..quick easy and very helpful...thank you

25 July 2026
Unprompted review
Rated 5 out of 5 stars

HPL OIdham,

HPL OIdham,
The whole process from my first phone call to check if the car was still available to driving away was perfect.
Adrian looked after us through the whole process, listened to what I was looking for, gave advice and options. We would like to thank Adrian for all his help and will definitely come back without hesitation and highly recommend HPL Oldham

24 July 2026
Unprompted review
Rated 3 out of 5 stars

Mathew was absolutely brilliant…

Mathew was absolutely brilliant knowledgeable about the car we were interested in friendly and super professional talking us through all stages of what HPL had to offer Negative side we had to walk across the showroom to meet the manager who was sat at his desk.Never had to do this before felt uncomfortable. There is no negotiation with the manager Dillan .We asked if they could drop the price by £500 which flatly refused (all this whilst Mathew was going back and forth to the managers desk again this felt uncomfortable)The manager didn't once approach our desk to apologise or explain why it was a flat refusal. Just left it to Mathew who kept his usual standard of proffesionalism throughout THANK YOU MATHEW if it wasnt for you HPL would have lost a sale. My personal experience with the manager being so aloof and superior left me feeling like our custom was not important to him. We have always changed our cars every 2 to 3 years but I am afraid we won't return to HPL

24 July 2026
Unprompted review
Rated 5 out of 5 stars

HPL MOTORS BROMBOROUGH…

From start to finnish from the receptionist friendly knowledgeable sales staff.
Easy exchange of vehicles hassle free
It was a pleasure to do business with Alan

24 July 2026
Unprompted review
Rated 1 out of 5 stars

Do not come here

Do not come here, they are rip off cow boy dealers. They sell cars with advisories on them and will not pay you your £500 deposit backk!!! Me and my family will never come here again!

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant

Absolutely brilliant to deal with, from walking into the showroom lot to picking up my new car the very next day.

The salesman, Kieron, never hassled me or tried to oversell products or more expensive cars. I would 100 percent recommend HPL Motors.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Christine Williams

Christine Williams - had a great experience with the team at Atherton. Sean contacted me after I made an enquiry absolutely no pressure to buy ...they brought the car from another branch and Kayleigh looked after me well from start to finish...needless to say I loved the car and bought it. My experience with this company was brilliant ...they were friendly, funny and professional. Thank you

16 July 2026
Unprompted review
Rated 5 out of 5 stars

We had the pleasure of dealing with… Allan

We had the pleasure of dealing with Allan at hpl Wirral. He made the process so smooth and was very clear and transparent with everything. He made sure to spend time with us for over an hour to ensure I was happy with my decision. Left us on our own to discuss and have a look at cars and to process everything. Made my first time accessing a finance deal so simple. I’m really happy with my new car. Thanks so much Allan.

16 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience at Preston HPL

Great experience at Preston HPL on initial look around the sales team were helpful not pushy. We saw a vehicle we wanted and dealt with Josh from the sales team he was really helpful and kept in touch throughout the process.

16 July 2026
Unprompted review
Rated 4 out of 5 stars

Kyle was very good to deal with

Kyle was very good to deal with. There is a however. The car purchased was a model 3 Tesla. It need a TPMS monitor fitting before pick up. This took two weeks, all because someone in reception didn’t pass the part on. It was only threatening to get a refund that it was looked into and the part found. Other than that so far so good.

14 July 2026
Unprompted review

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